Freelance Customer Experience Evaluator - Luxury Automotive (Sofia) BG

Role Overview cxg is looking for a Freelance Customer Experience Evaluator in Sofia, Bulgaria. This project-based role focuses on luxury automotive brands and their customer service standards. What You Will Do Visit assigned automotive locations in Sofia to observe and assess customer interactions Analyze service quality and overall customer experience Deliver detailed feedback and insights to help improve luxury automotive services Location Based in Sofia, Област София, Bulgaria.

Empowering Wealth Building for AllAt trading212, we are redefining the landscape of trading and investing by delivering innovative products that resonate with our users.Our commitment to excellence and agility is paramount to our continued success.With over 5 million clients and €30 billion in assets under management, we have established a robust reputation in a short span.Your Role as a Customer Experience SpecialistWe are on the lookout for a dedicated customer advocate to join our dynamic team. We prioritize hiring individuals who are knowledgeable, approachable, and eager to provide exceptional service.Your role will be pivotal in delivering outstanding customer support to our growing international clientele. You will collaborate with a high-performing team, allowing for significant career development opportunities.Essential Skills and QualificationsFluency in English (C1 level or higher)Customer-centric mindsetStrong time management and multitasking abilitiesDesire for continuous learning and personal growthFlexibility to adapt to a rapidly evolving environmentPreferred QualificationsExperience in customer service rolesFamiliarity with the stock market and fintech sectorProficiency in an additional languageYour ResponsibilitiesEngage with clients in English and BulgarianHandle incoming inquiries through chat and emailAssist clients in navigating our applicationResolve account-related queriesRelay client feedback to enhance serviceWork on a rotating 24/7 shift scheduleWhat We ProvideIn-depth training to familiarize you with our businessOngoing professional development opportunitiesRecognition of your talents and contributionsCompetitive salary packageComprehensive social benefits

Eightcap is an online trading provider headquartered in Melbourne, with offices in the UK, Cyprus, Bulgaria, and the Bahamas. The company delivers trading tools and professional insights to clients and partners around the world. Role overview The Customer Support Specialist (English) will be based in Sofia, Bulgaria. This position focuses on managing incoming client inquiries, assisting both new and existing clients, and helping to build strong client relationships. The team works to ensure each client receives timely, clear, and helpful support, aiming for a positive experience with every interaction. What you will do Respond to client inquiries and requests in English Support clients throughout their trading journey Provide accurate information and clear guidance Contribute to a positive client experience in every interaction Requirements Fluency in English Previous experience in customer support or a similar field Ability to work effectively in a busy environment Strong communication and relationship-building skills This role is located in Sofia, Bulgaria.

Join Mercier Consultancy, a dynamic company located in the vibrant city of Sofia, Bulgaria, as we seek passionate and dedicated Slovak Speaking Customer Service Representatives. We are committed to providing outstanding customer experiences and are looking for individuals with excellent communication skills in Slovak.In this role, you will play a crucial part in assisting our Slovak-speaking customers by answering their inquiries, resolving their concerns, and offering support regarding our various services. Your contributions will be essential in cultivating positive customer interactions and building lasting relationships with our clientele.Key Responsibilities Deliver exceptional customer service in Slovak through multiple communication platforms such as phone, email, and chat. Resolve inquiries and issues related to our services efficiently. Maintain accurate records of customer interactions using our CRM system. Collaborate closely with internal teams to address customer concerns promptly. Collect customer feedback to improve service quality. Stay updated on company services and relevant updates. Engage in ongoing training to refine your skills.

Role Overview Playtech is looking for a Customer Service Associate based in Sofia. This position serves as the first point of contact for customers, handling questions and offering support to ensure a positive experience with Playtech products. What You Will Do Respond to customer inquiries promptly and professionally Assist customers with issues related to Playtech products Work to resolve concerns and provide clear solutions Support a positive relationship between customers and the Playtech brand Location This role is based in Sofia.

Join Mercier Consultancy MD as a Greek Speaking Customer Service Agent in the dynamic city of Sofia. As a vital member of our client’s customer service team, you will provide outstanding support to Greek-speaking clients, assisting them with a variety of inquiries about our products and services.Key Responsibilities Engage with Greek-speaking customers via phone, email, and chat, addressing their inquiries and offering effective solutions. Provide accurate information regarding our products, services, and account management. Resolve customer complaints and issues efficiently, ensuring high customer satisfaction. Document all customer interactions in the CRM system to maintain consistent support and identify areas for improvement. Collaborate with colleagues and other departments to enhance customer service processes. Stay informed about company products, promotions, and policies to provide accurate information to customers.

Join Playtech as a Customer Service Associate in Sofia and become a vital part of our dynamic customer support team. In this role, you will have the opportunity to assist customers with inquiries, resolve issues, and provide exceptional service that enhances their experience with our products. We are looking for enthusiastic individuals who are passionate about helping others and are eager to learn and grow within the company.

Join Mercier Consultancy MD as a French Customer Support Specialist and immerse yourself in a vibrant work culture in Sofia. This role comes with a fully funded relocation package, providing an excellent opportunity for dynamic French-speaking professionals eager to thrive in a fast-paced environment. You will play a pivotal role in delivering outstanding customer support to our French-speaking clientele, effectively addressing their inquiries and concerns.Key Responsibilities Deliver exceptional customer support to French-speaking clients via phone, email, and chat. Assist customers with inquiries, complaints, and technical challenges, ensuring quick and efficient resolutions. Accurately document and monitor customer interactions and feedback. Collaborate with internal teams to escalate and effectively resolve complex issues. Stay informed about product knowledge, company policies, and industry trends. Engage in continuous training to enhance skills and improve service delivery.

About the Role Playtech is looking for a Customer Service Associate to join the team in Sofia. This position focuses on supporting customers by handling inquiries, resolving problems, and making sure clients receive attentive service. What You Will Do Respond to customer questions and requests Help resolve issues in a timely, friendly manner Maintain a high standard of service for every client Who We’re Looking For Enthusiastic and positive attitude Interest in helping others and creating good customer experiences If you enjoy working with people and want to make a difference for customers, consider joining Playtech in Sofia.

Join Yotpo, a trailblazer in fostering trust and loyalty in the eCommerce sector. Our AI-driven Reviews and Loyalty solutions empower brands to transform casual visitors into dedicated customers and advocates. With robust integrations across the eCommerce landscape and the endorsement of over 30,000 global brands, Yotpo crafts seamless omnichannel experiences that boost conversion rates, fortify customer relationships, and propel sustainable growth.As a Customer Success Manager at Yotpo, your mission will be to forge strong partnerships with our premium clientele, ensuring value and a solid return on investment. You will nurture long-lasting professional relationships by delivering exceptional service and leveraging the full capabilities of the Yotpo platform. Be the catalyst for customer satisfaction, guiding clients through their journey and helping them maximize their experience with our services!

Join a dynamic team as a Dutch Customer Support Specialist with crossbordertalents, a leading force in the Business Process Outsourcing (BPO) sector in Bulgaria. With a workforce of over 3,500, our client is not only the largest employer in Bulgaria but also a globally recognized leader in the industry. They pride themselves on a vibrant company culture that places employees at the forefront, offering exceptional professional development opportunities in a high-energy, innovative atmosphere along with fantastic company benefits. As a key member of the customer support team, you will: Assist users with their inquiries and issues through tickets and calls. Offer tailored solutions to everyday device-related questions. Identify and report trending issues and bugs based on user feedback to your supervisory team. Collaborate with a passionate team of internationally diverse colleagues.

Join Mercier Consultancy MD, a dynamic company located in the vibrant city of Sofia, as we seek enthusiastic Italian-Speaking Customer Service Representatives. This exciting role is perfect for individuals who thrive on delivering exceptional customer support and are fluent in Italian. You will have the opportunity to connect with customers, addressing their inquiries and ensuring a delightful experience.Key Responsibilities Effectively respond to customer inquiries via phone, email, and chat in Italian, providing assistance with product and service questions. Offer precise information regarding billing, accounts, and company policies. Guide customers through troubleshooting any issues they may face with products or services. Resolve customer complaints efficiently while ensuring high levels of satisfaction. Document all customer interactions in the CRM system for accurate record-keeping and follow-up. Work closely with internal teams to enhance service delivery and address customer feedback. Maintain up-to-date knowledge of the products and services offered to provide informed support.

As a Cards Experience Specialist at bunq, you will be the first point of contact for our users when they encounter issues with card payments. From declined transactions to suspicious charges and refund requests, your role is to swiftly and effectively resolve these concerns, ensuring a smooth experience for our users.Your responsibilities include reviewing and issuing chargebacks and refunds, with a focus on accuracy and fairness. Equally important is your role in keeping users informed throughout the process, providing clear explanations of what is happening, what to expect next, and any actions required from their side.Embrace OwnershipBy promptly addressing issues and providing the right solutions, you will enhance our users' experiences and make their lives easier. Collaborate with various teams to address root causes and support payment operations in tackling even the most intricate challenges

Mercier Consultancy is thrilled to offer exciting career opportunities for Finnish Language Customer Service Representatives based in Sofia, Bulgaria. If you are passionate about assisting others and excel in delivering outstanding customer support, this role is tailor-made for you!In this position, you will play a vital role in assisting our Finnish-speaking clientele by addressing their inquiries, providing effective solutions, and ensuring a delightful experience with our services. Your commitment to excellence and professionalism will be crucial in fostering customer loyalty.Key ResponsibilitiesDeliver exceptional customer service in both Finnish and English across various communication platformsRespond to customer inquiries, concerns, and issues promptly and effectivelyAccurately document all customer interactions in our customer relationship management (CRM) systemCollaborate with team members to resolve intricate customer issuesCollect and analyze customer feedback to facilitate service enhancementsStay updated on product offerings and changes to provide the best assistance to customersParticipate in training sessions to continuously improve customer service skills

Join Cross Border Talents as a Norwegian Customer Support Agent in the vibrant city of Sofia, Bulgaria! We are searching for native Norwegian speakers to enhance our team's customer service excellence.About Our ClientTELUS International Europe is a frontrunner in the BPO sector across Bulgaria, boasting a workforce of nearly 50,000 professionals in 20 countries. We specialize in delivering multilingual contact center solutions, IT outsourcing, and creative customer service support for global clientele in over 50 languages. We are particularly renowned for our expertise in providing player support localization and testing services for the gaming industry.Your ResponsibilitiesAs a Customer Support Agent, you will be an integral part of a dynamic team, responsible for: Engaging with customers via phone and email to address their inquiries. Delivering precise, valid, and comprehensive responses to client requests. Assessing and identifying customer needs to ensure satisfaction. Qualifications Fluent/native proficiency in Norwegian. Proficient understanding of English (B2 level or above). Strong ability to work collaboratively in a team setting. Skills in building trust and rapport with customers. Preferred Skills Strong analytical thinking and troubleshooting abilities. Excellent communication skills. What We OfferAt TELUS International Europe, we recognize that our employees are our greatest asset. We are dedicated to attracting the most talented and driven individuals. Competitive salary significantly above the average Bulgarian wage. Accommodation in a hotel or apartment arranged by our client. Assistance in finding permanent housing after initial accommodation. Reimbursement for flight tickets. Additional perks such as meal vouchers, enhanced health coverage, and free transportation for early and late shifts. Access to on-site amenities, including a gym, yoga classes, massages, and corporate psychological support, along with initiatives for healthy living.

Join the dynamic team at Mercier Consultancy MD as a Portuguese Speaking Customer Care Representative in the vibrant city of Sofia, Bulgaria! This position is a wonderful opportunity to utilize your language skills while delivering outstanding support to our customers. If you are passionate about helping people and thrive in a fast-paced environment, we would love to welcome you to our customer care family!Key ResponsibilitiesProvide exceptional customer service in Portuguese through various communication channels, including phone, email, and live chat.Assist customers with inquiries related to products, orders, accounts, and general company information.Efficiently resolve customer complaints while ensuring a positive experience.Document all customer interactions in our CRM system and follow up as necessary.Collaborate with internal teams to enhance customer experience and service quality.Stay informed on product knowledge and company policies to deliver accurate information to customers.

Mercier Consultancy MD is excited to present a unique opportunity for Latvian-speaking professionals to become part of our enthusiastic team in the lively city of Sofia, Bulgaria. This position includes a fully funded relocation package, allowing you to experience a new culture while applying your language expertise in a rewarding professional setting. Join a diverse and dynamic team dedicated to providing exceptional support to our clients and customers.Key Responsibilities Communicate with Latvian-speaking clients through phone, email, and chat to address their needs effectively. Provide accurate and helpful information to assist clients with their inquiries. Manage customer requests and applications, ensuring that all interactions are documented properly in our CRM system. Work collaboratively with various departments to deliver outstanding service and resolve customer issues efficiently. Stay informed about industry trends and services to enrich the customer experience. Keep detailed records of client interactions and prepare reports as necessary.

Join Mercier Consultancy as a Greek-Speaking Customer Service Representative in Sofia, Bulgaria! We offer a comprehensive relocation package to support your transition. We seek passionate individuals committed to delivering outstanding customer support to our Greek-speaking clientele.In this role, you will serve as the primary contact for our Greek-speaking customers, assisting with inquiries and resolving issues to ensure a positive experience with our services. Your efforts will be crucial in fostering trust and satisfaction within our customer base.Key Responsibilities Provide exceptional customer service in both Greek and English through various communication channels. Quickly address customer inquiries and resolve issues effectively. Maintain accurate records of customer interactions within our CRM system. Collaborate with internal teams to ensure timely resolution of customer challenges. Collect customer feedback to support service improvements and enhance satisfaction. Stay updated on company products and services to offer knowledgeable assistance. Engage in continuous training to further develop your customer service skills.

Atlean World is a dynamic HR SaaS consultancy dedicated to fostering multicultural environments in the workplace. Our expertise lies in multilingual markets, ensuring that the candidate recruitment process is both seamless and enjoyable.Your Next Job Awaits Without Boundaries!Join us in Sofia for an exciting opportunity as an Irish Support Experience Specialist.Why the Support Experience Specialist Role is Ideal for Your Growth:Live in Sofia and immerse yourself in diverse cultural experiences.Be the face of a global brand.Accelerate your career development.Your Daily Responsibilities Will Include:Undergoing specialized training for our product/service, you will:Address customer inquiries effectively.Guide customers to maximize their use of our product/service.Ensure a high quality of service in each interaction.

Role Overview At bunq, the Senior Experience Support Guide helps shape how users experience support. This role focuses on delivering quick, reliable, and thoughtful assistance, always aiming for real solutions rather than short-term fixes. By combining empathy with efficiency, the guide builds genuine trust with users. The position also involves improving support processes, making smart use of AI, and helping the team perform at its best. Main Responsibilities Deliver support that meets high standards for both speed and quality of resolution. Investigate issues thoroughly, looking for root causes and implementing lasting solutions. Continuously improve support operations by streamlining workflows and refining escalation paths, including the use of automation where it makes sense. Apply AI tools and analyze data to increase efficiency and anticipate user needs. Coach and mentor junior team members, sharing knowledge and raising overall team performance. Communicate complex topics in clear, reassuring language that matches bunq’s tone. Ensure every interaction demonstrates empathy, personal responsibility, and a strong commitment to excellent service. Location This position is based in Sofia, Bulgaria.