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Fraud & Risk Analyst

OpenAISan Francisco
Hybrid Full-time

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Experience Level

Experience

Qualifications

Bachelor's degree in a relevant field or equivalent practical experience. Proven experience in fraud detection, risk analysis, or a related field. Strong analytical and problem-solving skills. Excellent communication abilities, with a focus on customer service. Familiarity with compliance regulations and identity verification processes. Ability to handle sensitive information with discretion.

About the job

About Our Team

The Account & Platform Integrity team at OpenAI is dedicated to maintaining the integrity of our ecosystem by combating fraud, impersonation, abuse, and various account-level threats. Our mission is to verify that individuals and organizations engaging with OpenAI are legitimate, ensuring appropriate access and preventing misuse of the platform.

Collaborating closely with Product, Engineering, Legal, Go-To-Market, and Support teams, we work at the critical intersection of identity verification, compliance, and abuse prevention. Our proactive measures safeguard user trust, protect revenue, and ensure the safety of our platforms, including ChatGPT, the API, and enterprise solutions.

About the Role

We are seeking a detail-oriented Fraud & Risk Analyst to enhance OpenAI’s security measures by investigating, validating, and monitoring customer accounts and organizations. Your focus will be on identity verification, legitimacy assessment, and risk management, ensuring accounts are accurately verified and emerging threats are swiftly identified.

In this pivotal role, you will conduct sensitive investigations involving fraud, impersonation, sanctions, misuse of access, and coordinated abuse. Your contributions will play a crucial role in determining who can utilize OpenAI’s products and ensuring our ability to scale safely.

Please note: This position may involve reviewing sensitive or confidential content.

This position follows a hybrid work model, requiring 3 days in our San Francisco office each week.

Key Responsibilities

  • Conduct thorough reviews and verifications of customer identities, organizations, and ownership structures.

  • Investigate accounts flagged as suspicious or high-risk, including cases of fraud, impersonation, shell companies, and abuse of API or ChatGPT access.

  • Analyze documents, internal data, and third-party resources to assess legitimacy and risk levels.

  • Implement account-level actions such as approvals, restrictions, suspensions, or escalations as needed.

  • Act as the primary case owner for complex, high-visibility verification and integrity-related cases.

  • Collaborate with Legal, Compliance, Sales, and Support teams to resolve issues efficiently and accurately.

  • Manage escalations, appeals, and sensitive communications with customers.

  • Assist in designing and enhancing verification processes, fraud detection mechanisms, and risk-scoring systems.

  • Contribute to the development of automation, tooling, and technology improvements to bolster risk management.

About OpenAI

OpenAI is at the forefront of artificial intelligence research and development, committed to ensuring that AI benefits all of humanity. Our innovative team focuses on creating advanced AI technologies while maintaining a secure and trustworthy ecosystem. Join us in shaping the future of AI in a dynamic and collaborative environment.

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