Fraud Operations Analyst - Night Shift

Role Overview flix is hiring a Fraud Operations Specialist based in Sofia. This position focuses on protecting company operations from fraud and maintaining the integrity of services. What You Will Do Analyze transaction patterns to identify suspicious activity Apply and refine fraud detection strategies Work with teams across the business to strengthen fraud prevention measures

At bunq, we are dedicated to providing our users with a seamless and stress-free banking experience, all while ensuring their funds are safeguarded against fraud. As a Fraud Operations Analyst, you will play a pivotal role in identifying and addressing suspicious activities, ensuring user protection at every touchpoint, and maintaining compliance with regulatory standards.Your responsibilities will encompass managing fraud cases, navigating complex situations, and devising innovative strategies to enhance our processes for a safer banking environment.Key ResponsibilitiesAct as a fraud prevention detective, employing your investigative and problem-solving skills to shield our users from fraudulent activities.Monitor potential risks by leveraging your expertise in fraud detection and prevention to stay ahead of threats.Engage with empathy and strong communication skills to deliver exceptional support in every interaction.

ABOUT TIDEAt Tide, we empower small and medium enterprises (SMEs) to optimize their operations and save both time and money. Our offerings include not only business accounts and essential banking services but also a robust suite of administrative solutions that span invoicing to accounting.With over 1.8 million members across the UK, India, Germany, and France, Tide is revolutionizing the small business banking sector.Utilizing cutting-edge technology, all our solutions are tailored specifically for SMEs, featuring quick onboarding, low fees, and innovative functionalities. Our mission is clear: to enable SMEs to focus on what they love by minimizing their operational burdens.Tide facts:Available for SMEs in the UK, India, Germany, and FranceOver 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growthMore than $300 million raised in fundingA diverse team of over 2,500 Tideans worldwideOffices located in Central London, with a member support and technology hub in Sofia, Bulgaria, alongside additional tech centers in Serbia, Romania, Lithuania, and Hyderabad, as well as offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.ABOUT THE ROLE:What we’re seeking:We are in search of a motivated Fraud Alert Review Analyst with a solid grasp of fraud concepts. This proactive individual will play a critical role in ensuring Tide employs all necessary measures to detect and prevent fraudulent activities.This position is an integral part of our Ongoing Monitoring team, functioning as the first line of defense (1LOD). You will be tasked with identifying suspicious fraudulent behavior while providing exceptional service to our members. Your responsibilities will include monitoring transactions and behaviors within our member base, identifying, and investigating potentially fraudulent activities. We seek someone passionate about fraud prevention, dedicated to minimizing risk for Tide and allowing our members to return to their core business activities.As a Fraud Alert Review Analyst, your responsibilities will include:Analyzing transactions across diverse payment types and products to identify signs of fraud.Providing insights into potential improvements for our tools and processes used in transaction analysis.Utilizing various tools for conducting different types of reviews and investigations, including open-source investigations.Managing...

As the Quality Lead for Fraud & User (Re-)Review at bunq, you will play a crucial role in establishing trust through operational excellence, ensuring compliance with regulations, and providing our users with an effortless and stress-free experience. Your leadership will empower our team to uphold the highest standards in quality, speed, and compliance.Are you ready to take charge and lead the charge? Apply now and join us on this transformative journey Key ResponsibilitiesEnsure exceptional quality standards by maintaining high scores in Fraud and User (Re-)Review workflows, guaranteeing smooth and empathetic user interactions.Prioritize fraud prevention and user trust without compromise.Enhance quality control and learning processes by consistently performing Quality Control (QC) evaluations and managing any backlog effectively.Address structural issues proactively to prevent user impact.Maintain strict regulatory compliance by adhering to all relevant regulations and fraud detection frameworks.Utilize AI for enhanced efficiency by implementing AI tools to manage increased case volumes and innovating workflows to optimize quality operations.Lead and mentor your team effectively, balancing business goals with individual growth.Collaborate across departments to continuously improve quality assurance processes.QualificationsYou possess a strong understanding of KYC, EDD, AML, and fraud detection frameworks, coupled with deep regulatory knowledge to ensure precise decision-making in high-stakes situations while maintaining a positive user experience.You have experience in implementing and optimizing AI-driven systems for case evaluation and quality control.You excel at scaling quality operations efficiently in response to growing case volumes.You are adept at balancing team workloads with business objectives and regulatory audits, ensuring a critical error rate of 0%.You possess excellent communication skills to align stakeholders and enhance team performance.

Mercier Consultancy Group is on the lookout for a motivated and detail-oriented French-Speaking Fraud Investigator to enhance our team based in Sofia, Bulgaria. This exciting position offers a unique chance to immerse yourself in an international work environment, complete with a fully funded relocation package to facilitate your transition. In this role, you will be instrumental in detecting and preventing fraudulent activities for our varied clientele.Key Responsibilities:Thoroughly investigate suspicious transactions and activities utilizing a range of tools and methodologies.Conduct data analysis to uncover potential fraud patterns.Collaborate effectively with internal teams and external partners to gather necessary evidence.Draft comprehensive reports and documentation for each investigation undertaken.Engage with clients in French to clarify cases and communicate findings effectively.Stay informed about the latest trends in fraud and prevention techniques.

Join Mercier Consultancy Group as a French Speaking Fraud Investigator and embark on an exciting journey in Sofia, Bulgaria! We provide an extensive relocation package to help you settle in seamlessly. In this vital role, you will safeguard our clients by investigating fraudulent activities and upholding the integrity of our services.Key ResponsibilitiesConduct comprehensive investigations into suspected fraud, applying analytical skills to determine outcomes.Review and analyze documentation and data to uncover patterns or discrepancies indicative of fraudulent behavior.Collaborate with various teams to design and execute effective fraud prevention strategies.Engage with clients to collect necessary information and provide updates throughout the investigative process.Prepare detailed reports summarizing findings, actions taken, and recommendations for future prevention measures.Remain informed about industry trends in fraud prevention and detection to refine investigative techniques.

Join Experian as a Product Manager focusing on Identity and Fraud. In this pivotal role, you will lead the development and management of innovative solutions that protect our clients from fraud while enhancing the customer experience. Collaborate with cross-functional teams to drive product vision and strategy, ensuring alignment with market trends and customer needs.

Join our innovative Micromobility team as an Operations Specialist in Sofia, Bulgaria, where you will play a pivotal role in enhancing Bolt's e-scooter operations. In this engaging and analytical position, you will focus on driving business growth and ensuring an exceptional user experience for our riders.About Us:Bolt is a rapidly expanding tech company serving over 200 million customers across 50+ countries in Europe and Africa. Our success is driven by our diverse and inclusive workforce.We strive to create a welcoming environment for everyone, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Our mission is to shape cities that prioritize people over cars, and we invite you to be part of this transformative journey!About the Role:As an Operations Specialist, you will be at the core of our micromobility initiatives in Bulgaria. Your expertise will help bridge data-driven strategies with local execution, ensuring that our riders enjoy a seamless, safe, and reliable experience every time they opt for a Bolt scooter. You will manage crucial partnerships with logistics providers and municipalities to enhance urban mobility.Main Responsibilities:Fleet Optimization: Monitor city-wide metrics to guarantee that our scooters are strategically placed, fully charged, and ready for use.Partner Management: Cultivate local partnerships with logistics providers by tracking their KPIs, optimizing their routes, and upholding the high standards our riders expect.Operational Excellence: Develop and streamline operational processes to enhance overall efficiency.

Join our dynamic Delivery team in Sofia as a Courier Operations Specialist! In this pivotal role, you will be instrumental in enhancing, scaling, and optimizing our courier fleet, ensuring a seamless experience for our couriers, customers, and restaurant partners.About UsWith over 200 million customers across more than 50 countries, Bolt stands as one of the fastest-growing technology companies in Europe and Africa. Our success is attributed to our talented team, and we are committed to fostering an inclusive environment where everyone feels welcome, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Our mission is to transform cities into spaces for people, not cars, and we need your expertise to help us achieve this vision!About the RoleIn this role, you will collaborate with cross-functional teams and external partners to drive courier acquisition, onboarding, retention, and maintain operational excellence daily. This opportunity allows you to make a significant impact in a rapidly growing, tech-driven environment.

Role Overview Experian is looking for a Sales Operations Reporting and Analytics Specialist to join the team in Sofia. This role focuses on using data to support strategic decisions and improve sales outcomes. What You Will Do Analyze sales data to identify trends and actionable insights Create reports, dashboards, and visualizations for stakeholders Communicate findings clearly to support business decisions Location This position is based in Sofia.

Are you excited about the opportunity to support a fleet of robots in their operations? If you are: Eager to work in the tech industry without requiring programming expertise; Seeking a stimulating professional environment filled with curious minds; Desiring to excel in a culture that promotes accountability and growth... this role is made for you! Welcome to Ocado, a pioneering technology company located in the vibrant city of Sofia. We aim to revolutionize the global shopping experience. As a leading technology enterprise, we are redefining e-commerce, fulfillment, and logistics within online grocery shopping and beyond. Our Ocado Smart Platform (OSP) is a cutting-edge online shopping system that leverages artificial intelligence, robotics, and automation to meet the unique challenges of online grocery services. What will you do as part of our Operational Services Support Centre of Excellence? At Ocado, we host the world's most sophisticated grocery automation system. Central to our automated Customer Fulfillment Centres is 'The Hive,' where fleets of robots fulfill 50-item orders in just 5 minutes, with robotic arms working collaboratively with the bots to pick and pack orders with unmatched precision. As an Operational Services Support Specialist, your responsibilities will include: • Serving as the primary contact for client operational teams, collaborating closely with Engineering Operations and Technology teams to achieve optimal outcomes and address inquiries. • Leading a team of site support specialists during your shifts, managing work assignments and workforce management (including tickets, mobile robot recoveries, and coordinating recovery windows). • Collaborating with the support specialist team to ensure effective service coverage and meet related targets or service level agreements. • Working on a rotating shift schedule to provide 24/7 monitoring and support for our warehouses. • Performing entirely onsite. • Ensuring timely responses and pickups within the operational framework.

WHO WE ARE: From our humble beginnings as a small startup, we have evolved into a global fintech powerhouse, employing over 3000 talented individuals from 80 nationalities across 22 offices on 4 continents. Our growth trajectory is faster and more diverse than ever. WHAT WE DO: Our innovative card readers empower more than 4 million merchants to process payments across 36 countries. We strive to create an environment where small businesses thrive by continuously expanding our suite of products and services. Since launching mPOS in 2012, we have enabled merchants to enhance their connections with their businesses, customers, and peers through our extensive product ecosystem. This includes accounting, online shops, payments, SumUp card and account, P2P transactions, loyalty programs, and comprehensive business analytics—all conveniently accessed in one platform. As a leading global fintech company, our vision is to establish the first-ever global brand for card acceptance. We empower our local, autonomous, cross-functional teams to refine every aspect of our products from conception to execution. About the Team The Processing Acquiring team serves as the backbone of SumUp. We manage intricate integrations with third-party acquirers, payment processors, and global card schemes, ensuring our 'acquiring machine' operates seamlessly. As our ecosystem continues to expand, so does the operational workload associated with maintaining these essential connections. We are excited to introduce a new Product Operations role aimed at fostering clear ownership and structure in operational change management. Your mission will be to oversee and optimize operational changes across our payments ecosystem, guaranteeing the precise and reliable implementation of partner updates, scheme mandates, and compliance requirements. You will report directly to the Product Lead and collaborate with a dynamic cross-functional team of engineers and product managers at our Sofia hub. What You’ll Do Own Operational Change: Serve as the primary accountable owner for all partner-driven updates within the acquiring ecosystem (e.g., file modifications, MCC updates, scheme mandates). Translate Requirements: Decode complex specifications from external partners (including acquirers, Visa, Mastercard) into clear, actionable requirements for Engineering, Operations, and Risk teams. Manage the Intake Process: Establish and maintain a structured approach for tracking and prioritizing incoming operational changes to ensure transparency and predictability. Coordinate Cross-Functionally: Drive synergies across Engineering, Partnership, and other teams to ensure effective implementation of changes.

Join Experian as a GTM Sales Operations and Analytics Specialist in Sofia, where you will play a vital role in driving our go-to-market strategies. You will be responsible for analyzing sales data, developing insights, and optimizing processes to enhance our sales performance.

The Senior Specialist in Media Data Operations at NielsenIQ works at the intersection of data management and media analytics. This role centers on supporting the company's media measurement services by ensuring accurate data handling and efficient processing. Key responsibilities Manage and analyze large sets of media data to support business objectives Collaborate with teams across the organization to maintain data integrity Optimize data processing workflows to improve operational efficiency Collaboration and impact Working with cross-functional colleagues, this position helps deliver strategic insights that inform decision-making and strengthen media measurement offerings. Location This role is based in Sofia.

Genius Sports is at the forefront of the sports technology industry, merging advanced technology with unparalleled live data to revolutionize the sports experience for fans globally. Our mission is to provide immersive, interactive, and personalized experiences that elevate fan engagement. Learn more at geniussports.com.Video Operations Specialist (Sports & Live Streaming)Join our dedicated team where we empower sports leagues and teams to enhance their performance both on and off the field through innovative technology, analytics, and visual insights.We are on the lookout for a passionate and detail-oriented Video Operations Specialist to enhance our dynamic team, committed to delivering top-notch video and streaming services in the sports sector. The ideal candidate will ensure the smooth functioning of tactical video setups while upholding outstanding service standards for our clientele. This role involves collaborating with the Auto-Produced Video department and maintaining our legacy video products that integrate with our data platforms and APIs. The ability to adapt to future requirements is essential.WHAT YOU’LL DO:Review and Configure Video Setups: Conduct thorough evaluations of tactical video setups to ensure optimal pitch coverage, lens, zoom settings, and video/audio quality, while documenting and resolving past connectivity challenges.Confirm Tactical Video Capability: Ensure the system can deliver tactical video from both the main and reverse setups at the installation site.Perform Camera Calibrations: Carry out camera calibrations following established protocols before or during a game, or whenever camera positions are modified.Maintain and Output Quality Control (QC): Execute QC checks on video stitching and calibration, actively monitoring live streams and metrics for optimal performance and viewer experience.Troubleshooting and Support: Utilize runbooks and corrective tools to address technical issues and provide support.

At SumUp, we are passionate about empowering small businesses globally by simplifying their operations and enabling their success. As a leading FinTech firm, our goal is to establish the first-ever global card acceptance brand, and we are making significant strides as small enterprises across 31 countries trust SumUp for their payment solutions.If you are eager to join a global team that prioritizes business partnership and innovation, then this role could be the perfect fit for you.Become a part of our vibrant and international Customer Support team, focusing on Risk & Fraud. Our diverse team operates across four continents, providing support and expertise to ensure our merchants remain secure and successful.

Join Our Team: Become a pivotal member of our vibrant and international Customer Support team, specializing in Risk & Fraud.Our diverse team spans across three continents and is comprised of talented individuals from over 60 countries. We embrace challenges and work collaboratively to support small businesses around the world.Your Role:Respond proactively to various transaction-related inquiries from our merchants while strictly adhering to security protocols.Serve as the representative of our internal Risk and Fraud Team by reaching out to merchants and verifying documents based on risk evaluations.Monitor merchant activities to ensure compliance with Anti-Money Laundering (AML) regulations and our internal Terms and Conditions.Utilize your decision-making skills to review customer businesses and adjust payment limits as necessary.Provide support to customers who speak German and English through multiple communication channels, including phone, chat, and email. The position primarily involves making outgoing calls with low phone volume, with most issues being resolved via the most appropriate channel. Inbound calls are primarily escalations from Level 1 support, which is outsourced, meaning 60% of your work will not involve direct customer interaction.

Join Entain as a Solution Architect Specialist in our Security Operations team, where you will play a pivotal role in shaping and enhancing our security architecture. You will be responsible for designing, implementing, and maintaining security solutions that protect our systems and data. This is an exciting opportunity to work in a dynamic environment, collaborating with cross-functional teams to address complex security challenges.

Aviapartner is a provider of ground handling services at airports throughout Europe, emphasizing efficiency and reliability in daily operations. The Employee Scheduling Specialist position is based at Sofia Airport in Sofia, Bulgaria. Role overview This role centers on managing and optimizing staff schedules within the Operations department. The Employee Scheduling Specialist ensures that personnel are deployed effectively to meet operational demands and leads the planning team to support smooth activities on the ground. Main objectives Prepare and manage daily, weekly, and monthly employee schedules Align operational requirements with available staff resources Key responsibilities Prepare and maintain schedules in line with flight operations Allocate staff according to availability, skill sets, and budget limits Lead and support the planning team Adjust schedules proactively to address changes or emergencies Oversee employee working hours, vacations, absences, and related reporting Analyze scheduling processes and recommend improvements