About the job
Probook revolutionizes the home services sector by leveraging AI to optimize dispatching for plumbing, HVAC, and electrical businesses. Our transformative approach ensures that the right technician is assigned to the right job, significantly impacting operational efficiency and customer satisfaction. By automating proactive communications and maintaining continuous workflows, Probook guarantees a seamless customer experience without the burden of 24/7 manual staffing. Our unified platform integrates all dispatch operations into a single, scalable solution.
The Role
As the technical architect of customer success, you will design and implement flawless system configurations that convert complex real-world operations into streamlined software logic. This opportunity is perfect for engineers eager to see their contributions yield immediate business results. Your decisions will directly influence customer retention and expansion.
Why Join Us?
Growing Market: Join us in a $700B industry experiencing significant growth due to AI adoption, labor shortages, and generational shifts, all driving the need for operational modernization.
Strong Traction: With a solid product-market fit and positive cash flow, we are scaling rapidly and are a trusted partner for our customers with a significant ARR.
Foundational Impact: In this founding role, you'll have a direct influence on our company’s trajectory, establishing technical operations and building systems that will form the backbone of a category-defining organization. Your work will be visible to our leadership team and customers alike.
Our Team: Join a dynamic group of over 30 talented individuals from prestigious institutions like Waterloo, MIT, and Berkeley, including ICPC World Finalists and IMO Gold Medalists, as well as former founders from Meta, Palantir, and McKinsey.
What You'll Do
Engineer Flawless Implementations: Gain deep insights into business logic and configure systems that integrate smoothly with intricate operations. Tackle potential issues proactively to prevent escalations.
Promote Technical Excellence: Produce precise documentation, collaborate with engineering teams to identify product gaps, and leverage real-world customer data to inform strategic roadmap decisions.
Define Industry Standards: Join early in the journey to shape how we scale technical operations and set best practices from the ground up.

