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Founding Customer Success Engineer

TracebitLondon
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsProven experience in customer success, technical support, or a related field. Strong understanding of cybersecurity principles and cloud environments. Excellent problem-solving and communication skills. Ability to work collaboratively in a fast-paced startup environment. Technical aptitude and willingness to learn about our innovative products.

About the job

Join Our Team as a Founding Customer Success Engineer

At Tracebit, we empower leading security teams worldwide, including industry giants like Snyk, Docker, and Riot Games, to navigate cybersecurity challenges by 'assuming breach' at scale. Our innovative technology utilizes canaries—decoy tripwires designed to detect and deceive potential attackers within cloud environments.

This is an exhilarating time to join our rapidly growing team:

  • We are proudly supported by top-tier investors such as Accel and Tapestry.

  • Our growth trajectory is remarkable—we recently doubled our Annual Recurring Revenue (ARR) last quarter and secured several high-profile clients that we are currently unable to disclose.

  • Recognized as one of the most promising startups in cybersecurity, we’re poised for explosive growth, receiving outstanding market feedback.

  • Featured on prestigious startup lists like Creandum's Euro Seed top 50 list and Sifted's 2025 London Startups To Watch.

  • Our CTO’s groundbreaking research recently resolved a critical security flaw in Google's Gemini CLI.

  • Our team has expanded from 2 to 18 members in just 18 months, with ambitious plans to triple our workforce this year.

As our first Customer Success Engineer, your mission will be to ensure our clients derive maximum value from our offerings post-sale, establishing the technical foundation for exceptional customer experiences.

About Tracebit

Tracebit is a pioneering cybersecurity startup dedicated to providing innovative solutions that enhance security teams' capabilities globally. With a unique approach that utilizes decoy technologies, we are transforming the way organizations defend against cyber threats.

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