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Forward Deployed Product Manager

GigsSan Francisco
On-site Full-time

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Experience Level

Entry Level

Qualifications

What You’ll DoOversee Customer Implementations: You will take ownership of each API integration, treating it as a unique project by meticulously scoping and executing the ideal implementation tailored to the specific needs of each customer. Your step-by-step collaboration with customers will ensure they incorporate the right features, API endpoints, and wireframes for optimal success. Serve as Key Technical Contact: You will liaise with our customers’ engineering and product teams during their integration process, ensuring smooth communication and effective problem-solving.

About the job

About Gigs

At Gigs, we are revolutionizing the mobile services landscape by creating an intuitive operating system that empowers tech companies to seamlessly integrate global connectivity into their offerings.

Similar to how Stripe allows businesses to incorporate payment solutions in mere seconds, Gigs provides platforms with the tools to embed connectivity, effectively bridging traditional telecom with cutting-edge technology. We simplify the telecom landscape, enabling fintech companies to launch mobile services and HR platforms to offer work phone plans effortlessly.

With a dynamic team of approximately 100 professionals across the US and Europe, and nearly $100 million in backing from Ribbit Capital, Google, and Y Combinator, we are among the fastest-growing tech entities. Our team comprises early-stage engineers, product innovators, and business leaders from esteemed firms like Stripe, Airbnb, and Shopify. We tackle intricate technical and regulatory challenges to ensure that connectivity is as seamless as possible.

If you possess a passion for curiosity, creativity, and a desire to shape the future of telecom, we would love to connect with you.

The Role

As a Forward Deployed Product Manager, you will serve as the technical partner for our customers at Gigs. Your role will involve assisting customers in planning, coordinating, and executing successful integrations utilizing the Gigs API.

This position offers a unique combination of technical, strategic, and operational responsibilities. Your tasks may range from collaborating with Product on critical features essential for strategic onboarding to scoping, coordinating, and driving API implementations across multiple geographies with some of the world’s leading fintech companies.

While the implementation team resides within Customer Success, your role is central to various functions at Gigs. You will engage closely with Product and Engineering, collaborating to define new features and provide continuous feedback. Additionally, you will play a pivotal role in Growth, working alongside the Business Development team on new implementations and acting as the primary contact for our largest customers as they pursue further development.

About Gigs

Gigs is at the forefront of mobile connectivity solutions, enabling businesses to streamline their telecom needs with innovative and user-friendly technology. Our commitment to simplifying telecom complexities fosters an environment where companies can thrive and focus on their core offerings.

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