About the job
The Role
Rowspace is hiring a Forward Deployed Engineer in New York City. This role connects technical expertise with real customer impact. After a sale closes, step in to own the technical relationship: work directly with customers, integrate into their workflows, and build production-ready, tailored solutions using their data. The goal is to deliver clear, measurable results.
This position offers a close look at how sophisticated investors operate. Expect to navigate complex data environments, internal systems, and unique workarounds. Insights from your work will help shape platform improvements that benefit all Rowspace customers. Collaboration is central, work side by side with founders and engineers, and use your initiative to drive quick iterations that reshape how elite investors work.
What You Will Do
- Work directly with customers to build custom integrations and data pipelines. Hold regular meetings to adjust to changing needs, and design new workflows from scratch.
- Troubleshoot and improve systems by debugging retrieval quality, large language model (LLM) performance, and data ingestion in live production environments.
- Partner with AI Deployment Managers to boost user adoption and uncover new use cases.
- Serve as the customer advocate: spot platform gaps and trends early, then work with engineering and product teams to prioritize and implement solutions, often taking the lead on fixes yourself.
- Turn one-off customer solutions into scalable improvements for all by adding best practices to the platform and creating clear playbooks for future projects.

