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Forward Deployed Engineer at Rowspace | New York City

RowspaceNew York City
On-site Full-time

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Experience Level

Experience

Qualifications

What You Have2–5+ years of experience as a software engineer or in a technical customer-facing role (Forward Deployed Engineer, Solutions Engineer/Architect, Implementation Engineer), preferably in a company where you delivered solutions directly to customers. Strong technical foundation with proficiency in Python and SQL; comfortable navigating through complex, real-world data environments (including PDFs, Excel models, and inconsistent formats). Familiarity with AI/ML concepts such as RAG, embeddings, LLMs, and retrieval systems. While not responsible for training models, you should be capable of debugging and optimizing them. Customer-centric and results-driven mindset; genuinely curious about how customer systems operate, with success measured by the positive changes you facilitate for them, rather than solely by deliverables. A high degree of initiative and a builder’s mindset; when challenges arise on-site with customers, you take the lead in resolving issues. Embrace the challenge of building and implementing effective solutions.

About the job

The Role

Rowspace is hiring a Forward Deployed Engineer in New York City. This role connects technical expertise with real customer impact. After a sale closes, step in to own the technical relationship: work directly with customers, integrate into their workflows, and build production-ready, tailored solutions using their data. The goal is to deliver clear, measurable results.

This position offers a close look at how sophisticated investors operate. Expect to navigate complex data environments, internal systems, and unique workarounds. Insights from your work will help shape platform improvements that benefit all Rowspace customers. Collaboration is central, work side by side with founders and engineers, and use your initiative to drive quick iterations that reshape how elite investors work.

What You Will Do

  • Work directly with customers to build custom integrations and data pipelines. Hold regular meetings to adjust to changing needs, and design new workflows from scratch.
  • Troubleshoot and improve systems by debugging retrieval quality, large language model (LLM) performance, and data ingestion in live production environments.
  • Partner with AI Deployment Managers to boost user adoption and uncover new use cases.
  • Serve as the customer advocate: spot platform gaps and trends early, then work with engineering and product teams to prioritize and implement solutions, often taking the lead on fixes yourself.
  • Turn one-off customer solutions into scalable improvements for all by adding best practices to the platform and creating clear playbooks for future projects.

About Rowspace

At Rowspace, we are revolutionizing the way sophisticated investors operate by delivering innovative solutions that integrate deeply into their workflows. Our team is passionate about creating impactful outcomes for our customers by harnessing the power of data. We value collaboration, creativity, and a commitment to excellence, and we are looking for individuals who share our vision.

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