About the job
Rowspace seeks a Forward Deployed Engineer based in New York City. This position bridges technical skill with hands-on customer impact. Once a sale is complete, take charge of the technical relationship: collaborate directly with customers, integrate with their workflows, and build production-ready solutions tailored to their data. The focus is on delivering results that are both clear and measurable.
This role offers exposure to the operations of sophisticated investors. Work involves navigating complex data environments and internal systems, often devising creative workarounds. The insights gained from these projects will help shape improvements to the Rowspace platform for all customers. Collaboration is key, expect to work closely with founders and engineers, using initiative to drive rapid iterations that influence how top investors operate.
Responsibilities
- Work directly with customers to develop custom integrations and data pipelines, including holding regular meetings to adapt to changing needs and designing new workflows from the ground up.
- Troubleshoot and enhance systems by debugging retrieval quality, large language model (LLM) performance, and data ingestion in live production settings.
- Partner with AI Deployment Managers to increase user adoption and identify new use cases.
- Act as a customer advocate: detect platform gaps and emerging trends early, and collaborate with engineering and product teams to prioritize and implement solutions, often taking the lead on fixes.
- Transform one-off customer solutions into scalable platform improvements by adding best practices and creating clear playbooks for future projects.

