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Forward Deployed Engineer at Pylon Labs | San Francisco

Pylon LabsSan Francisco
On-site Full-time

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Key Responsibilities:Engage directly with clients while developing innovative solutions. We seek a former Software Engineer or Forward Deployed Engineer who embodies the principle of automating tasks after they are completed once. Facilitate the migration of new clients from their existing support systems to Pylon. Lead customer migration meetings within your first week. Act as the primary problem-solver for clients as they transition their processes and data to Pylon. Develop a comprehensive knowledge of our product to guide clients toward optimal solutions, understanding that clients may not always know their needs. Participate in pre-sales discussions to provide expert insights into potential solutions. Become proficient in Pylon as well as other systems we migrate from, such as Zendesk and Intercom. Manage multiple customer migrations simultaneously and drive them to successful completion. Continuously enhance the migration process for better efficiency. Requirements:Must be located in or willing to relocate to San Francisco and eager to work in-person. Highly organized, diligent, and quick—ability to manage numerous migrations concurrently is essential. Detail-oriented and fast learner, capable of becoming an expert in multiple tools swiftly. A passion for tinkering with the product and proposing enhancements.

About the job

Join Pylon Labs and Shape the Future of B2B Post-Sales!

At Pylon Labs, we are pioneering an all-in-one B2B post-sales support platform that leverages conversational data and advanced intelligence to empower our clients to operate seamlessly in real-time.

Backed by renowned investors like a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including industry leaders such as Linear, Cognition (creators of Devin), Modal Labs, and Incident.io. We are also featured on the prestigious Enterprise Tech 30 List.

This position requires full-time, in-person commitment; we do not offer remote or hybrid arrangements.

About Pylon Labs

Pylon Labs is at the forefront of revolutionizing B2B post-sales support, delivering a robust platform that combines real-time operational capabilities with smart solutions. Our commitment to innovation is backed by top-tier investors and a growing client base of over 1000 companies.

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