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Flemish Front Office Technical Support Specialist - Hybrid Model

Mercier ConsultancyRemote — Spain
Hybrid Full-time

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Experience Level

Experience

Qualifications

Requirements Fluency in Flemish and English, both written and spoken Outstanding communication and interpersonal skills Previous experience in technical support or customer service is preferred Proven ability to troubleshoot technical issues and provide clear solutions Familiarity with support ticketing systems and Microsoft Office Suite Strong attention to detail and excellent organizational skills Able to work independently and collaboratively in a hybrid work environment

About the job

At Mercier Consultancy, we are thrilled to announce a career opportunity for a Flemish Front Office Technical Support Specialist based in Sofia, Bulgaria. This role offers a hybrid working model, allowing you the flexibility to work both remotely and on-site. As the main point of contact for our Flemish-speaking clients, you will play a vital role in delivering top-notch technical support and assistance for our diverse range of products and services.

In this position, you will directly interact with clients to help troubleshoot and resolve a variety of technical issues. Your fluency in Flemish will be essential for ensuring client satisfaction and fostering strong relationships.

Key Responsibilities

  • Provide technical assistance to Flemish-speaking clients via phone, email, and chat
  • Troubleshoot and resolve hardware and software-related technical problems
  • Document client interactions and solutions accurately in our support system
  • Advise clients on best practices and optimal usage of our products
  • Collaborate with technical teams to escalate complex issues when necessary
  • Engage in ongoing training to continuously enhance your technical expertise and support capabilities
  • Collect client feedback and insights to help improve our service offerings

About Mercier Consultancy

Mercier Consultancy is a dynamic and innovative company dedicated to providing exceptional consultancy services. We pride ourselves on our commitment to client satisfaction and continuous improvement. Our team is composed of skilled professionals who are passionate about technology and customer service.

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