Flemish Front Office Technical Support Specialist - Hybrid Model

At Mercier Consultancy, we are thrilled to announce a career opportunity for a Flemish Front Office Technical Support Specialist based in Sofia, Bulgaria. This role offers a hybrid working model, allowing you the flexibility to work both remotely and on-site. As the main point of contact for our Flemish-speaking clients, you will play a vital role in delivering top-notch technical support and assistance for our diverse range of products and services.In this position, you will directly interact with clients to help troubleshoot and resolve a variety of technical issues. Your fluency in Flemish will be essential for ensuring client satisfaction and fostering strong relationships.Key Responsibilities Provide technical assistance to Flemish-speaking clients via phone, email, and chat Troubleshoot and resolve hardware and software-related technical problems Document client interactions and solutions accurately in our support system Advise clients on best practices and optimal usage of our products Collaborate with technical teams to escalate complex issues when necessary Engage in ongoing training to continuously enhance your technical expertise and support capabilities Collect client feedback and insights to help improve our service offerings

Join Mercier Consultancy as a Dutch Front Office Technical Support Specialist in Sofia, Bulgaria, embracing a hybrid work model! This exciting role positions you as a crucial liaison for our Dutch-speaking clients, delivering exceptional technical support related to our innovative products and services.Your primary responsibilities will involve direct interaction with clients, aiding them in troubleshooting technical challenges to ensure a seamless user experience. Your technical acumen will not only help to enhance client satisfaction but also play a pivotal role in refining our services.Key ResponsibilitiesDeliver technical support to Dutch-speaking clients via phone, email, and chat.Effectively troubleshoot and resolve hardware and software issues.Document technical issues and solutions within our support system.Guide clients on best practices and optimal use of our products.Collaborate with technical teams to escalate and address complex issues.Participate in ongoing training to enhance product knowledge and technical skills.Gather and analyze client feedback to provide insights for service enhancement.

Join Mercier Consultancy MD as a Dutch/Flemish Speaking Technical Online Support Specialist in the vibrant city of Sofia, Bulgaria. This role is perfect for those looking to relocate and experience a dynamic culture while providing excellent support to our valued clients. Your main responsibility will be assisting Dutch and Flemish-speaking customers by delivering technical solutions and ensuring their overall satisfaction with our services.Key ResponsibilitiesDeliver exceptional technical support to Dutch and Flemish-speaking customers through online platforms.Promptly diagnose and troubleshoot a range of technical issues.Effectively communicate with clients to guide them through technical challenges and provide suitable solutions.Maintain detailed records of customer interactions and ensure accurate support documentation.Collaborate closely with product and development teams to escalate unresolved issues.Continuously enhance your knowledge of our products, services, and industry standards to improve customer satisfaction.

Join Mercier Consultancy as a Flemish Appointment Setter in Sofia, Bulgaria, and embrace a hybrid working model! In this pivotal role, you will engage with potential clients to schedule appointments for our dynamic sales team. Your fluency in Flemish will be instrumental in establishing connections and nurturing relationships.Your excellent communication skills will enable you to reach out to leads through various channels such as phone and email. Your efforts will directly influence our sales initiatives by ensuring the team engages with well-qualified prospects.Key ResponsibilitiesConnect with potential clients in Flemish to introduce and promote our services while scheduling appointments.Maintain comprehensive records of all client interactions in our CRM system.Qualify leads and collect essential data to support the sales team.Follow up with prospects to confirm scheduled appointments.Work closely with the sales team to refine outreach strategies based on feedback.Track appointment-setting metrics and contribute to continuous performance enhancement.Stay informed about industry trends and our service offerings for effective communication.

Join Mercier Consultancy as a Dutch Inbound Sales Specialist in Sofia, Bulgaria, where we offer a hybrid working model that combines the flexibility of remote work with the collaborative benefits of in-office interactions. In this pivotal role, you will engage with Dutch-speaking clients, responding to their inquiries while showcasing our innovative products and services.Your mission is to transform inquiries into successful sales by understanding customer needs, providing insightful answers, and guiding clients seamlessly through their purchasing journey. Your fluency in Dutch will help you forge genuine connections with clients, ensuring they receive personalized support that directly contributes to our company’s growth.Key ResponsibilitiesHandle incoming sales inquiries from Dutch-speaking clients via various communication channels including phone, email, and chat.Assess customer needs and suggest appropriate products or services that meet their requirements.Effectively convert leads into sales through skilled communication and negotiation techniques.Document all client interactions and maintain precise records in our CRM system.Work closely with marketing and product teams to stay informed about the latest offerings and promotions.Follow up with leads to ensure satisfaction and foster repeat business.Analyze sales data to provide insights for refining sales strategies.

Join our dynamic team at Mercier Consultancy as a Polish-Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria! We are thrilled to offer a fully funded relocation package for the right candidate. In this exciting role, you will play a vital part in supporting Polish-speaking players, ensuring seamless gaming operations and exceptional service delivery.Your responsibilities will include analyzing player data, collaborating with front office teams, and resolving complex cases while adhering to gaming policies, all aimed at providing a trustworthy gaming environment.Key ResponsibilitiesDeliver back office support and technical assistance to Polish-speaking players on our gaming platform.Evaluate player accounts, pinpointing any issues or inconsistencies, and escalate as needed.Collaborate closely with front office teams and development professionals to resolve challenging player inquiries.Ensure compliance with gaming regulations and document your findings accurately.Process player account updates and transactions accurately and promptly.Maintain comprehensive documentation of cases and internal processes in line with company policies.Proactively contribute to enhancing gaming support processes to boost player satisfaction.

Join our dedicated team at GoDaddy, where we empower our customers to turn their ideas into reality. As a Technical Support Specialist I, you will be at the forefront of providing exceptional support to our customers, assisting them with technical inquiries and ensuring a smooth experience with our services. Your role will involve troubleshooting issues, providing solutions, and enhancing customer satisfaction through effective communication and technical knowledge.

Role overview Playtech is looking for a Technical Delivery Specialist to join its Customer Support team in Sofia. The role centers on providing technical support and assisting clients with resolving their issues quickly and effectively. Building lasting client relationships and communicating clearly are key parts of this position. What you will do Provide technical support to clients, responding to their questions and technical concerns Collaborate with customers to help ensure their satisfaction Share solutions and updates in a clear and professional manner Troubleshoot and resolve technical problems as they come up Requirements Interest in technology and customer service Strong communication and problem-solving abilities Enjoyment of helping others and working as part of a team This position is based in Sofia and involves supporting Playtech’s clients directly as part of a collaborative team.

Join Mercier Consultancy, a leader in the gaming support industry, as a German-Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria! We are thrilled to offer a fully paid relocation package for the right candidate. In this vital role, you will provide indispensable back office support to enhance gaming operations, specifically catering to our German-speaking players and ensuring the utmost quality in support services.Your responsibilities will include analyzing player information, supporting front office operations, investigating complex player issues, and maintaining compliance with internal policies to ensure a seamless gaming experience.Key Responsibilities Provide back office support and technical assistance tailored to German-speaking players. Analyze player accounts to identify potential irregularities or concerns. Work collaboratively with front office teams and developers to resolve complex cases. Monitor compliance with gaming policies and report on adherence status. Ensure timely and accurate updates to player accounts and transactions. Maintain detailed documentation of cases, processes, and communications in accordance with company standards. Contribute to the enhancement of gaming support procedures to improve player experience.

Join Our Dynamic Team!Are you fluent in Dutch or Flemish and eager for a thrilling new adventure? At Mercier Consultancy MD, we are on the lookout for a dedicated Dutch/Flemish Speaking Customer Representative who is ready to embrace the vibrant culture of Sofia, Bulgaria!This position allows you to immerse yourself in a lively city atmosphere while delivering exceptional customer service to our clients.Your Responsibilities:Provide outstanding customer support to Dutch/Flemish-speaking clients, handling their inquiries with professionalism and care.Utilize various communication methods, including phone, email, and chat, to assist customers effectively.Become adept with our client systems to ensure efficient and high-quality service delivery.Collaborate with your team to achieve timely resolution of customer issues.

Join Mercier Consultancy MD in a thrilling role as a Dutch/Flemish Speaking Appointment Setter, where you will have the unique opportunity to relocate to the vibrant city of Sofia, Bulgaria. This position is perfect for motivated individuals looking to elevate their careers in a fast-paced sales environment, all while immersing themselves in Sofia's rich culture and lifestyle. In your role as an Appointment Setter, you will engage with potential clients and arrange appointments for our dedicated sales team.Key ResponsibilitiesEstablish contact with Dutch and Flemish-speaking prospects to generate and qualify leads.Communicate effectively the advantages of our services and secure appointments for the sales team.Conduct follow-up communications with leads to cultivate relationships and confirm scheduled appointments.Maintain accurate records of interactions, progress, and appointments within our CRM system.Collaborate with the sales team to ensure a smooth transition from appointment setting to sales discussions.Offer valuable insights and suggestions regarding lead quality and appointment-setting strategies.Stay updated on industry trends and developments to communicate effectively with prospects.

Join Mercier Consultancy MD as a Dutch/Flemish Speaking Sales Representative and embark on an exciting journey in the vibrant city of Sofia, Bulgaria! We are looking for dynamic individuals fluent in Dutch or Flemish who have a passion for sales. This role offers you the chance to represent our client's cutting-edge products and services while immersing yourself in the rich culture of Sofia.Key Responsibilities Build and maintain strong relationships with potential clients using various outreach methods, including calls and emails. Communicate effectively the unique features and benefits of our client’s offerings to assist clients in making informed purchasing decisions. Achieve and surpass sales targets, contributing to the overall success of the sales team. Conduct market research to keep abreast of industry trends, competitive landscape, and customer preferences. Work collaboratively with marketing and support teams to enhance customer experience and service quality. Engage in ongoing training to further develop your product knowledge and sales skills.

Join Mercier Consultancy Group as a Dutch/Flemish Speaking Sales Representative and embark on an exciting career journey in the vibrant city of Sofia, Bulgaria. We are on the lookout for passionate individuals fluent in Dutch or Flemish who are motivated to excel in sales. In this dynamic role, you will promote and sell our client’s outstanding products and services while connecting with a diverse customer base.Key Responsibilities Identify, connect, and cultivate relationships with potential clients through various outreach strategies. Effectively communicate the features and advantages of our client’s offerings, aiding customers in their decision-making process. Achieve and surpass individual sales targets while contributing to the collective goals of the sales team. Conduct market analysis to gain insights into trends, demands, and the competitive landscape. Collaborate with cross-functional teams, including marketing and customer support, to ensure an exceptional customer experience. Engage in continuous training to enhance product knowledge and refine sales techniques.

Role Overview Mercier Consultancy is hiring a Flemish Payment Solutions Advisor for its Sofia, Bulgaria office. This position focuses on supporting Flemish-speaking clients by identifying and recommending payment solutions that fit their needs. The role offers a relocation opportunity from Amsterdam, North Holland, Netherlands, and involves working in an international setting. What You Will Do Consult with Flemish-speaking clients to understand their payment needs and recommend appropriate solutions. Assess client requirements and present tailored payment alternatives. Respond to payment-related questions and resolve concerns promptly. Work closely with internal teams to implement payment strategies that improve client service. Document client interactions and maintain detailed records of each case. Monitor developments in the payment industry, including regulatory updates. Support client onboarding and deliver training on payment systems when needed. Location & Relocation This role is based in Sofia, Bulgaria. Candidates currently in Amsterdam or the Netherlands interested in relocating are encouraged to apply.

Become a vital part of our vibrant team dedicated to delivering exceptional technical support to our corporate clients and end users via chat. In this role, you will efficiently resolve inquiries while adhering to our high standards of service, ensuring customer satisfaction is always at the forefront of your efforts.Your key responsibilities include:Responding promptly and professionally to customer queries through chat.Identifying and troubleshooting technical issues effectively.Guiding users with clear, step-by-step solutions.Escalating unresolved issues to the appropriate teams as needed.Keeping accurate records of customer interactions.Striving for excellence in customer satisfaction.

Join the dynamic team at Louis Dreyfus Company as an Insurance Support Officer. In this pivotal role, you will be the backbone of our insurance operations, ensuring that all processes run smoothly and efficiently. You will work closely with various departments to manage insurance policies, claims, and compliance issues, providing essential support to our global operations.The ideal candidate will have a keen eye for detail and a proactive approach to problem-solving. You will be responsible for maintaining accurate records, assisting with policy renewals, and liaising with insurance providers to ensure optimal coverage for the company.

Join Mercier Consultancy MD in an exciting role as a Dutch/Flemish Speaking Sales Representative, with relocation opportunities to the stunning city of Sofia, Bulgaria. We are on the lookout for enthusiastic individuals fluent in Dutch who possess a keen interest in sales. In this pivotal position, you will actively engage in driving sales and promoting our client's top-tier products and services, all while immersing yourself in the vibrant culture and experiences that Sofia has to offer.Key Responsibilities Identify and connect with potential customers through diverse outreach methods such as phone calls, emails, and networking events. Effectively present and communicate the unique features and benefits of our client's products to support clients in their purchasing decisions. Achieve and surpass individual sales targets while contributing to the overall success of the sales team. Conduct market research to remain informed about industry trends and competitor activities. Work collaboratively with teams in marketing and support to ensure a seamless customer experience. Engage in continuous training sessions to enhance product knowledge and refine your sales skills.

Join Mercier Consultancy Group as a Polish Back Office Gaming Support Specialist and enjoy an exciting opportunity to relocate to Sofia, Bulgaria, with all relocation expenses fully covered. As an integral member of our back office team, you will play a vital role in supporting our gaming operations by effectively managing customer inquiries and ensuring seamless operational workflows.Key ResponsibilitiesProvide exceptional back office support to Polish-speaking customers through email and various communication channels.Address customer queries related to gaming accounts, payments, and technical issues promptly and efficiently.Collaborate closely with operational and technical teams to ensure swift resolution of customer issues.Maintain thorough and accurate documentation of customer interactions and internal procedures.Contribute to identifying process improvements aimed at enhancing customer experience and operational efficiency.Stay informed on the latest gaming industry developments and internal policies to deliver knowledgeable support.

Join Experian as a Project Support Officer in Sofia! In this fixed-term role, you will play a crucial part in supporting project management activities, ensuring efficient communication, and maintaining project documentation. If you are organized, detail-oriented, and passionate about contributing to impactful projects, we want to hear from you!

Join Experian as a Senior Data Modeller, where you will play a pivotal role in designing and optimizing complex data structures that drive our analytics and decision-making processes. You will collaborate with cross-functional teams to ensure our data models meet business needs and enhance our data-driven strategies.