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Field Technician Supervisor - Mexico City

Slip RoboticsFraccionamiento Paseos de Tultepec II, Estado de México, MexicoNew
On-site Full-time

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Experience Level

Experience

Qualifications

Responsibilities:Provide technical troubleshooting, repairs, and support for robotic systems at customer locations. Assist in the mechanical and electrical assembly of robots, performing rework as necessary. Install, operate, and maintain production machines, troubleshooting issues as they arise. Train customer technicians and operators on system operation, maintenance, and safety protocols. Gather customer feedback and collaborate with internal teams to enhance system performance. Monitor system performance through dashboards and proactively resolve technical issues.

About the job

Slip Robotics develops autonomous platforms for the logistics sector, aiming to improve efficiency and reliability for clients. The company’s team works on automation solutions that support growth and operational scale.

Role overview

This Field Technician Supervisor position is based in the Mexico City metropolitan area, with a focus on operations in Cuautitlán and Tepotzotlán. The supervisor manages a team of Field Technicians responsible for the production, deployment, testing, and maintenance of Slip Robotics systems at both company facilities and customer locations.

Key responsibilities

  • Oversee day-to-day activities of Field Technicians, ensuring quality and accountability in all technical tasks.
  • Coordinate team schedules, monitor performance, and support professional development.
  • Serve as the main escalation point for complex technical issues, working closely with Engineering, Production Operations, and Field Support teams.
  • Deliver technical service and training to customers throughout Mexico.

What you bring

  • Experience supervising technical teams, ideally in logistics, automation, or related fields.
  • Ability to lead by example and maintain high standards under changing conditions.
  • Strong problem-solving skills and a commitment to supporting both team and customer success.

About Slip Robotics

Slip Robotics is at the cutting edge of robotic automation, transforming how businesses manage logistics with state-of-the-art autonomous platforms that enhance efficiency and reliability.

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