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Field Service Support Specialist - PHL

Industrial Electric ManufacturingBerwick, Pennsylvania, United States
On-site Full-time

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Experience Level

Experience

Qualifications

To thrive in this role, candidates should possess strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Proficiency in managing documentation and scheduling is essential, alongside effective communication skills for interfacing with multiple departments and external stakeholders. Familiarity with ERP and CRM systems is preferred. Prior experience in the electrical equipment manufacturing industry is a plus.

About the job

About Industrial Electric Manufacturing (IEM)

With over 75 years of experience, Industrial Electric Mfg. (IEM) stands as North America's premier independent full-line manufacturer of custom power distribution systems. Headquartered in Fremont, California, IEM has expanded its manufacturing capabilities to cover over 1.7 million square feet, achieving an impressive $1B+ in annual sales. Our extensive portfolio includes over 10,000 commissioned projects across diverse sectors such as technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure. We pride ourselves on delivering exceptional product quality, reliable service, and the ability to adapt to complex technical requirements.

Job Summary:

The Field Service Support Specialist plays a vital role in providing administrative and management support to IEM's field service management team. This position involves coordinating field service operations, managing essential documentation, assisting in scheduling field service technicians, and maintaining internal NICET certifications for the FS department. The specialist will manage NICET test preparations and ensure technicians meet their test schedules. Regular interactions with various departments, vendors, customers, and other IEM manufacturing facilities are integral to this role. The specialist will closely collaborate with the Field Service Senior Director and liaise with purchasing and manufacturing teams to ensure timely delivery of materials and parts to customer sites. Follow-up on closeout documentation from field technicians and ensuring successful uploads to our internal ERP and CRM systems are key responsibilities. The role also includes assisting management in generating monthly financial reports regarding field services' financial performance for completed projects, creating PowerPoint presentations, and undertaking other duties as assigned by supervisors.

About Industrial Electric Manufacturing

Industrial Electric Manufacturing (IEM) is a leader in custom power distribution systems, recognized for its commitment to quality and innovation. Our extensive experience and cutting-edge manufacturing capabilities enable us to meet the diverse needs of our clients across various industries.

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