Federal Operations Associate

Join our dynamic team at Camber as a Workforce Operations Associate. In this pivotal role, you will support our operational efforts by analyzing data and implementing efficient processes to enhance productivity. Your contributions will help shape the future of our workforce management strategies.

Join Our Team as a Workforce Operations Analyst!Current is an innovative consumer fintech platform on a mission to revolutionize financial access for everyday Americans, boasting over five million members. We provide comprehensive financial solutions that are designed to work in harmony, meeting the diverse needs of our members and empowering them to build brighter financial futures. Located in the heart of NYC, our dynamic and results-oriented environment inspires us to develop superior products, accelerate growth, and empower every team member to make a significant impact on our business and our mission to enhance financial outcomes.About the RoleWe are seeking a dedicated Workforce Operations Analyst to become an integral part of our expanding Member Experience and Risk Operations team in New York. In this role, you will oversee workforce management (WFM) and spearhead business analysis initiatives aimed at optimizing performance across Customer Support and Risk Operations. You will collaborate closely with Member Experience, Risk Operations, and Product teams while serving as a vital link between our in-house teams and our BPO contact centers. Your key responsibilities will include ensuring SLA adherence, optimizing staffing across various queues and channels, and enhancing service delivery through insightful, data-driven analysis. Additionally, you will partner with our Quality Assurance and Learning & Development leaders to pinpoint trends, topics, and agents who may require additional support. You will also manage the configuration and utilization of WFM and ticketing platforms to guarantee an efficient experience for our frontline staff as they assist customers. We are looking for someone who is detail-oriented, collaborative, analytical, and open to feedback and continuous learning.ResponsibilitiesMonitor and maintain service levels in real-time, making staffing adjustments as necessary to meet customer expectations.Manage workforce capacity planning across multiple lines of business to achieve service level targets and navigate volume fluctuations.Utilize historical data, seasonality, product launches, and agent performance to accurately forecast staffing needs.Analyze demand drivers and report key metrics (including customer satisfaction, support quality, and resolution time) to help the team identify and address friction points in our product experience.Collaborate with BPO vendors on capacity discussions, performance management, and process enhancements.Support queue management for both frontline and back-office teams by working together to optimize our workflow processes.

Job Title: Associate Director of Workforce StrategyTeam: New York RegionalLocation: On-site in New York, NYEmployment Type: Full-timeFLSA Classification: ExemptStart Date: June 2026About BravenBraven is a leading national nonprofit organization dedicated to empowering promising college students, referred to as Fellows, to attain strong career opportunities following graduation through a transformative career-accelerating program. We collaborate with higher education institutions and employers to provide an impactful experience that begins with an immersive semester-long course and extends ongoing support through graduation. Together, we aim to help rebuild the middle class and restore the American Dream.About the RoleTo fulfill our ambitious goal of serving 80,000-100,000 Fellows in the next decade, Braven is seeking an Associate Director of Workforce Strategy. This pivotal role will guide students towards successful post-college career outcomes as a strategic career coach to Fellows at our Higher Education Partner, the University of Mount Saint Vincent (UMSV). The engagement will start during the Braven Career and Leadership Accelerator Course (the Accelerator) and continue beyond. This position presents a unique opportunity to enhance Braven’s regional and national impact.This role is integral to the New York regional team and reports directly to the Senior Director.What You’ll DoStrategy and Career Coaching (55%)Craft and implement a comprehensive vision and strategy to assist Fellows in securing internships and achieving robust post-college career outcomes.Oversee goal tracking for internship and job placement progress, which includes monthly dashboard reporting and annual survey processes.Analyze student-level and program data, utilizing centralized systems to identify and implement effective student support interventions.Lead the annual Jobs Campaign ensuring that graduates secure promising post-college career opportunities.Provide individualized career coaching for Fellows, encompassing goal setting, career exploration, and job search strategies.Forge and nurture relationships within the UMSV campus ecosystem to facilitate collaboration, co-host programming, enhance visibility, and connect students with valuable opportunities and resources.Maintain partnerships with existing Employer Partners to stay updated on hiring needs, strengthen engagement, and facilitate internships and career opportunities for students.

Our MissionAt Neko Health, we are dedicated to revolutionizing healthcare by shifting the focus from illness treatment to prevention. Through the use of cutting-edge, non-invasive technology and our clinical expertise, we provide early and actionable health insights.Position OverviewWe are seeking a proactive Workforce Planning Coordinator to play a pivotal role in organizing and scheduling our clinical staff across our expanding network of clinics in the United States. This position will emphasize workforce strategy and execution, including headcount planning, shift optimization, and scheduling to ensure our clinics are staffed effectively. Initially, you will also be hands-on in coordinating clinic schedules as we grow our US network.Key Contributions in the First 6–12 MonthsDevelop comprehensive workforce plans encompassing headcount models, staffing ratios, and shift patterns tailored for our clinics.Create, manage, and oversee staff schedules to ensure optimal clinic staffing levels.Collaborate closely with Clinic Leads and operational teams to ensure precise workforce planning and scheduling.Analyze workforce data, including labor costs, utilization rates, and reporting metrics.Ensure compliance of scheduling practices with local labor laws and operational requirements.Assist in coordinating workforce operations across multiple clinics as the network expands.QualificationsProven experience in workforce planning, scheduling, or operations management.A background in healthcare, retail, or similar sectors that utilize shift-based staffing.Familiarity with scheduling or workforce management software systems.Strong analytical skills with a solid understanding of workforce data, labor utilization, and operational reporting.Exceptional collaboration skills with various stakeholders, especially within operational and clinic teams.About Neko HealthNeko Health fosters a culture of innovation and excellence, prioritizing a proactive approach to health management. Our commitment to advancing healthcare through technology and expertise sets us apart in the industry and allows us to make a meaningful impact on the lives we touch.

Role Overview Mercury is looking for a Senior Workforce Strategist to join the Vendor Strategy team. This position leads workforce management (WFM) for the Banking Operations function, which includes about 250 BPO FTEs across several vendors and locations, as well as internal staff. The Senior Workforce Strategist will have broad autonomy and direct access to leaders in Risk, Finance, and Vendor Strategy. This role is responsible for building Mercury’s WFM discipline from the ground up, turning strategic plans into real results on utilization and cost avoidance. About the Vendor Strategy Team The Vendor Strategy team oversees risk outsourcing across two main areas: company-wide Business Process Outsourcing (BPO) and Risk Platform SaaS (covering KYC, KYB, IDV, AML, and related domains). As Mercury grows, the team’s focus is on managing a larger vendor ecosystem, adapting quickly to new requirements, and delivering strategic value across the company. *Mercury is a fintech company, not an FDIC-insured bank. Banking services are provided through Choice Financial Group and Column N.A., Members FDIC.* What You Will Do Unified Workforce Ownership: Serve as the sole WFM owner for both BPO partners and internal Banking Operations staff. Oversee forecasting, scheduling, intraday management, and balancing across multiple sites and vendors to achieve utilization and SLA goals. Forecasting & Capacity Planning: Build and maintain volume forecasts, headcount plans, and scenario models for channels such as Onboarding, Customer Support, Sales, and Risk. Manage shrinkage, occupancy, staffing windows, and long-term capacity projections. Routing & Queue Configuration: Set up and manage multi-skill routing and queue configurations across vendors and tiers. Design pooling and cross-skilling approaches to enable flexible work allocation based on demand. Cross-Site & Cross-Vendor Balancing: Develop and implement strategies to prevent SLA misses at any site while others have idle capacity. Establish the operating cadence and tools needed for real-time work movement. Finance Partnership: Work closely with Strategic Finance to align capacity models with the P&L, ensuring planned and realized cost avoidance match. Lead the reconciliation process. Performance Infrastructure: Create dashboards, run operational reviews, and set up accountability loops to improve forecasting accuracy and operational performance. Location This role can be based in San Francisco, CA, New York, NY, Portland, OR, or remote within Canada or the United States.

At SeatGeek, we believe that live events create unforgettable experiences that bring people together. Our innovative technology and fan-focused approach are revolutionizing the ticketing industry.As a critical member of the Marketplace Services Workforce team, the Senior Manager of Workforce Services is responsible for developing and executing workforce strategies for our Support teams at SeatGeek. This role involves collaborating with key leaders both within and outside of Marketplace Operations to forecast, model, and optimize internal staffing plans, ensuring we have the appropriate resources to cater to our expanding fan, broker, and client base. You will oversee the essential operations teams by providing the necessary resources, including tooling, roles, headcount, and processes, to operate efficiently and scale alongside the business. Additionally, you will lead and support a team of analysts and specialists in their daily responsibilities.

Join fortell as a Senior Associate in Operations, where you will play a pivotal role in enhancing operational efficiency and driving strategic initiatives. This position demands a keen analytical mind and the ability to work collaboratively within a dynamic team environment. You will have the opportunity to shape processes that impact the company's growth and success.

As the Senior Manager of Workforce Management at Talkiatry, you will be the analytical and operational cornerstone for our Core Operations team. Your expertise will facilitate data-driven decision-making, optimize workforce performance, and foster accountability throughout our expansive network of over 400 omni-channel Patient Care Coordinators (PCCs).In this pivotal role, reporting directly to the Director of Core Operations, you'll spearhead the development and implementation of performance analytics, workforce planning, and reporting frameworks that are essential to achieving Talkiatry's operational excellence objectives. Your team will ensure our PCCs and frontline operations consistently provide high-quality support at scale, effectively meeting performance and efficiency benchmarks.This is a hands-on, cross-functional leadership position centrally located within Core Operations, perfect for a results-driven operator who can harmonize analytics with execution to enhance the experiences of both patients and providers, cut costs, and improve visibility into frontline performance.

LaBella Associates is actively looking for skilled Heavy Equipment Operators to join our dynamic Remediation Construction program. This full-time role involves operating various types of heavy machinery and contributing to essential environmental cleanup and restoration projects.Key Responsibilities:Operate an array of heavy equipment including excavators, bulldozers, front-end loaders, and skid steersEngage in excavation, trenching, and grading activitiesResponsible for the removal of underground storage tanksConduct preventative maintenance on both company-owned and rental equipmentAdhere to safety regulations in compliance with OSHA standards and LaBella's safety policiesPerform additional tasks as assigned

Join our dynamic team as a Strategy and Operations Associate where you will play a crucial role in enhancing our operational efficiency and strategic initiatives. In this position, you will collaborate closely with various departments to streamline processes and implement innovative solutions that drive organizational success.

Join our dynamic team at LaBella Associates as an Operations Administrative Assistant, where you will play a pivotal role in supporting our Architecture Division. Collaborate closely with our Operations Manager in our Rochester, NY headquarters, contributing to our operational success through multifaceted administrative assistance.Key Responsibilities:Collaborate with the Operations Manager on managing overhead expenses and financial reporting.Provide comprehensive administrative support to the team.Assist in the preparation of AIA contract documents and proposal letters.Work alongside Project Managers to facilitate project initiation and review invoicing processes.Undertake additional tasks as assigned to support the Operations Manager and the division effectively.

At Justworks, we foster an inclusive and dynamic workplace where innovation thrives. As an Engineering Manager for Workforce Payments, you will spearhead a talented team of software engineers, guiding them in developing and enhancing our payroll, money movement, and tax calculation solutions. Your role will involve hands-on coding, team leadership, and strategic project management, all aimed at ensuring our clients can seamlessly and accurately pay their workforce. We value empathetic leaders who can bridge the gap between technical and non-technical stakeholders, prioritizing collaboration and effective communication.

About DashlaneAt Dashlane, our mission is to empower businesses and employees with vital credential security. Trusted by millions and over 25,000 global brands, including Michelin, Air France, and Forrester, we lead the industry with innovative solutions, patented zero-knowledge security, and a stellar user experience. Founded in Paris, we now have offices in New York and Lisbon, boasting a diverse team of over 300 Dashlaners worldwide.We seek individuals who leverage AI tools to enhance efficiency, creativity, and impact in their work. At Dashlane, we cultivate innovation, prioritize learning, strive for excellence, and function as a united team. Discover more about life at Dashlane, including how we work, our hiring practices, and the benefits of being a Dashlaner.About the Role:As a Revenue Operations Associate, you will be instrumental in bolstering Dashlane's revenue generation initiatives. You will collaborate closely with various cross-functional teams, including Sales, Customer Success, Marketing, and Finance, to analyze data, streamline processes, and facilitate strategic decision-making.Your responsibilities will include identifying, planning, and implementing programs for our Go-to-Market (GTM) teams to enhance efficiency, ensure compliance with corporate standards, and improve customer interactions. Your insights will directly influence the company's success and scalability.

Willow Health is a pioneering behavioral health organization, supported by Andreessen Horowitz (a16z), Seae Ventures, and Emerson Collection. Our mission is to revolutionize the lives of individuals facing mental health challenges by delivering innovative, personalized care programs that can be accessed comfortably from home.In the U.S., one in five adults contend with mental health issues, and over 12 million individuals contemplate suicide. During mental health crises, many face significant delays in receiving the care they need. Willow Health aims to enhance this experience by broadening access to affordable, high-quality, evidence-based intensive behavioral health care.We are looking for a Strategy & Operations Associate to contribute to the execution of Willow’s strategic priorities. This high-visibility position collaborates closely with executive leadership to shape and implement the company’s strategic roadmap.This role is perfect for an individual with a background in consulting, investment banking, or strategy & operations, particularly within the healthcare industry, who is eager to transition from advisory roles to active execution in a rapidly growing health-tech environment.This position offers flexibility, with options for remote or hybrid work (co-working 2-4 times per month in NYC/Brooklyn).

Company OverviewAt EV Realty, we are revolutionizing the future of commercial transportation by establishing the essential infrastructure that facilitates the electrification of next-generation commercial fleets—one high-powered charging hub at a time. Our mission is to develop, own, and manage purpose-built EV charging hubs that address a critical barrier to fleet electrification: access to dependable, cost-effective, and scalable grid power.Our Powered Properties® are strategically positioned to meet the needs of fleet customers, delivering secure and dedicated charging solutions exactly where and when they are needed. With a focus on reliability and scalability, we provide the infrastructure necessary for mission-critical commercial fleets to maintain their operations seamlessly.We uphold values of transparency, accountability, and fostering a positive environment for our customers and our team alike. If you are enthusiastic about contributing to the new era of commercial transportation, we are eager to connect with you.Role OverviewAs a Strategy & Operations Associate at EV Realty, you will engage in high-priority projects, from the initial strategy phase through to execution and implementation, making a significant impact across the organization and helping to shape our platform for the next generation of commercial fleets.This role is designed for individuals who thrive in a fast-paced, high-impact environment. You will tackle undefined challenges, develop structured approaches to solve them, and provide actionable insights that directly influence our strategic decisions. Collaborating closely with our Business Development, Finance, Product, Operations, and Data Science teams, your contributions will go beyond producing presentations; you will be instrumental in shaping the direction of our company. One day, you may be negotiating a strategic partnership to elevate EV Realty's offerings for a national trucking company; the next, you might be analyzing the long-term potential for autonomous fleet charging in emerging markets. You'll gain firsthand insight into decision-making processes at a company navigating growth and strategy.The ideal candidate is highly organized, intellectually curious, and adept at navigating uncertainty. You thrive in complex scenarios and possess the ability to drive projects to completion, even when the route to success is not clearly defined.

About Us:At Zealthy, we strive to make top-tier healthcare accessible to everyone, irrespective of their location. Our ambition is to develop the world’s largest and most reliable virtual healthcare platform, revolutionizing the delivery of care to ensure that individuals can access the healthcare they need, wherever they are.Established by a visionary healthcare entrepreneur with a remarkable history, including scaling a previous venture to a valuation of $5 billion, Zealthy is primed for sustainable growth as we swiftly progress toward our bold vision. Our unwavering dedication to quality and accessibility is the cornerstone of our operations.We are a passionate team committed to enhancing patient care. While our in-office culture operates Monday through Friday and frequently extends beyond standard hours, the true fulfillment comes from the impact we create. Every team member plays a vital role in developing something transformative. As a full-time team member, you will not only help shape the future of healthcare but also share in our success through equity ownership, as we believe every contributor should be both a literal and figurative owner of what we’re building.If you are not fully committed to your role and the mission of creating the world’s largest and highest-quality telemedicine company by working in person four days a week, we kindly ask that you do not apply.Join us and redefine the future of healthcare.The Role:We are in search of a Clinical Operations Associate to bolster Zealthy’s rapidly expanding clinical team. Your focus will be on supervising the performance of a vast network of care coordinators and ensuring seamless operational execution across our internal tools and partner systems.What You'll Do: Oversee daily workflows among approximately 150 coordinators. Manage performance and accountability within contractor teams, ensuring clinical operations tasks are completed accurately and punctually. Maintain and update workflows within Zealthy’s internal platforms (Provider & Coordinator Portals) alongside external systems like ZenDesk. Design, document, and implement scalable workflows and SOPs aimed at enhancing efficiency and quality. Audit outdated SOPs and introduce process improvements or new protocols as necessary. Collaborate with pharmacy partners to ensure smooth fulfillment and care coordination. Track essential performance and operational metrics to identify bottlenecks and address issues in real time. Partner with the Operations team, CEO, and other senior leaders to support high-priority initiatives. Lead ad-hoc projects from planning through execution. Serve as a crucial support resource during rapid operational scale-ups.

Join basis-ai as a Revenue Operations Associate in our New York office. In this pivotal role, you will be instrumental in driving financial efficiency and operational effectiveness across our revenue-generating teams. Your analytical skills and attention to detail will support our sales and marketing efforts, ensuring seamless operations that contribute to our overall success.

Join the dynamic team at Gopuff as an Operations Associate in Syracuse! Reporting directly to a Site Leader, Operations Associates are vital to our operations, embodying qualities such as dedication, positivity, and an eagerness to tackle challenges. In this role, you will be responsible for a variety of operational tasks including picking, packing, and receiving products, while collaborating with our partner drivers.At Gopuff, we are committed to delivering everyday essentials to our customers, rain or shine, day and night. We are building a team of innovative thinkers and daring dreamers who are eager to revolutionize the retail landscape. If you have a passion for snacks and a drive to succeed, we want you on our team!

Join Atomic Invest as an Operations Associate, where you'll play a crucial role in streamlining our operational processes and enhancing efficiency. This position is ideal for individuals who are detail-oriented and thrive in a fast-paced environment. You'll collaborate with various teams to ensure seamless operations and contribute to our mission of empowering investors.