Account Manager in Quito

Role OverviewAs an Account Manager, you will be responsible for the management, development, and retention of an assigned client portfolio, ensuring a strategic long-term relationship through consultative commercial management aimed at generating value, revenue growth, and client satisfaction with technology solutions tailored to their needs.Key Responsibili…

NEORIS, now part of EPAM, has supported large organizations through technology changes for over 20 years. The company operates across 11 countries and employs more than 4,000 professionals. NEORIS values a multicultural perspective, encouraging both innovation and clear communication among its teams. Role overview The Senior Data Architect will join a strategic project in the banking sector. The focus is on shaping data architecture, working with Big Data, and developing Cloud-based solutions. This role emphasizes hands-on design of scalable and reliable systems that align with business objectives. Location and work arrangement This position is based in Quito, Ecuador, with a hybrid work setup.

Join Kruger Corp as a Key Account Executive (KAE) to drive the digital transformation of businesses and change lives.As a vital member of our Commercial team, you will manage and enhance strategic accounts with a consultative approach, identifying growth opportunities and fostering long-term relationships. Your contributions will significantly impact our clients' technological evolution and the sustainable growth of our business.Your Key Responsibilities:Develop and implement strategic account plans that drive the growth and profitability of your assigned portfolio.Identify business opportunities within existing clients, increasing engagement in solutions such as software development, cloud services, artificial intelligence, and cybersecurity.Lead high-stakes negotiations, ensuring effective closures and sustainable business relationships.Collaborate with internal teams (pre-sales, technology, and delivery) to deliver value propositions that align with client needs.Meticulously manage the sales pipeline in CRM, ensuring visibility and accuracy in sales forecasting.What We Seek: ProfileDegree in Marketing, Business, Commercial Engineering, or related fields.3 to 5 years of experience in consultative B2B sales or as a Key Account Executive, preferably in the technology sector.Experience in selling solutions such as software development, cloud, artificial intelligence, cybersecurity, and automation.Proficient in CRM tools (Salesforce, HubSpot, or similar).Strong negotiation, closure, and financial analysis skills.Desirable:Specialization in sales or technology.MBA.A portfolio or network of corporate contacts.What Will Set You Apart:Consultative mindset with a focus on generating client value.Experience in managing corporate accounts and complex sales cycles.Ability to engage with decision-makers (C-level).High results orientation and account growth focus. Location: Quito, Ecuador. At Kruger Corp, you will be part of a company leading innovation in the region, working with software, cloud, cybersecurity, and artificial intelligence solutions to transform businesses and make a real impact.

Purpose of the RoleAs a Customer Success Specialist, you will play a pivotal role in ensuring our clients achieve their desired outcomes with our technology solutions. Your primary focus will be on enhancing customer satisfaction and fostering long-term relationships.Main ResponsibilitiesClient Onboarding and SupportLead the onboarding process for new clients, ensuring effective adoption of our technology services.Provide ongoing support during the initial stages and throughout the customer journey, addressing inquiries and aligning expectations.Customer Experience ManagementAct as the primary contact for clients post-sale, ensuring a positive and consistent service experience.Maintain adherence to company service standards to guarantee a high-quality customer experience.Solution Adoption and UtilizationMonitor client usage levels, adoption rates, and the effective leveraging of implemented solutions.Identify potential churn risks and propose preventive measures.Relationship Management and RetentionBuild trusted, long-term relationships with clients to enhance retention and contract renewals.Growth Opportunity IdentificationSpot upselling and cross-selling opportunities within active accounts in collaboration with the sales team.Assist the Account Manager in identifying new client needs.Internal Coordination and Deliverables TrackingCollaborate with internal departments (Operations, Technology, Support, Pre-sales, Finance) to ensure client commitments are met.Track incidents, response times, and service quality.Satisfaction Measurement and FeedbackGather customer feedback via surveys, follow-up meetings, and satisfaction metrics.Suggest continuous improvements based on client insights.Administrative Management and ReportingKeep client information updated in CRM and management tools.Prepare reports on account status, adoption, satisfaction, and risks.Performance Indicators (KPIs)Customer retention rate.Customer satisfaction levels (NPS, CSAT).Solution adoption rates.Contract renewals.Churn reduction.Growth of active accounts (in collaboration with Sales).

Main ResponsibilitiesManage and provide support for Kubernetes clusters (EKS, OpenShift, OKD, K3S).Optimize and manage cloud services (AWS, OCI, or GCP).Deploy and support applications in distributed environments (WSO2, ELK, Keycloak, microservices, etc.).Maintain virtualized infrastructure (VMware) and Linux systems (RedHat).Implement and sustain monitoring solutions using Prometheus and Grafana.Ensure high availability (HA) of services through load balancing, redundancy, and backups.Diagnose incidents and outages with a focus on root cause analysis and continuous improvement.Collaborate closely with development teams in a DevOps culture. Required QualificationsDegree in Systems Engineering, Telecommunications, or related fields.1 to 2 years of comprehensive support experience (installation, administration, maintenance, and incident resolution).Intermediate English proficiency: B2 level.Strong knowledge in:Kubernetes and containerization.Cloud platforms: AWS, OCI, or GCP.Linux (RedHat).Virtualization technologies (VMware).Networking, load balancing, and security.Monitoring tools: Prometheus, Grafana.DevOps practices and microservices deployment. We Especially ValueCertifications in Kubernetes, AWS, or OpenShift.Experience in infrastructure automation (Terraform, Ansible, Jenkins, etc.).Analytical skills, problem-solving orientation, and teamwork capabilities. What We OfferParticipation in high-impact technology projects.A collaborative, agile, and innovative environment.Continuous training and development opportunities.Flexibility and work-life balance.

Neoris is seeking a Change Manager in Quito, Ecuador to guide and support organizational change efforts. This position centers on managing change initiatives and ensuring transitions are handled with care and clarity. Role overview The Change Manager oversees the planning and execution of change projects. This includes coordinating with stakeholders and keeping communication clear so everyone stays informed and involved. Key responsibilities Lead and implement change initiatives across the organization Engage stakeholders at every stage of the process Promote smooth transitions during periods of change Location This role is based in Quito, Ecuador.

Key ResponsibilitiesAdminister and provide support for Kubernetes clusters (EKS, OpenShift, OKD, K3S).Manage and optimize cloud services (AWS, OCI, or GCP).Deploy and support applications in distributed environments (WSO2, ELK, Keycloak, microservices, etc.).Maintain virtualized infrastructure (VMware) and Linux systems (RedHat).Implement and maintain monitoring systems using Prometheus and Grafana.Ensure high availability (HA) of services through load balancing, redundancy, and backup solutions.Troubleshoot incidents and outages with a focus on root cause analysis and continuous improvement.Collaborate closely with development teams in a DevOps culture.

Main ResponsibilitiesAdminister and provide support for Kubernetes clusters (EKS, OpenShift, OKD, K3S).Manage and optimize cloud services (AWS, OCI, or GCP).Deploy and support applications in distributed environments (WSO2, ELK, Keycloak, microservices, etc.).Maintain virtualized infrastructure (VMware) and Linux systems (RedHat).Implement and maintain monitoring solutions using Prometheus and Grafana.Ensure high availability (HA) of services through load balancing, redundancy, and backup strategies.Troubleshoot incidents and outages with a focus on root cause analysis and continuous improvement.Collaborate closely with development teams embracing DevOps culture. Required QualificationsDegree in Systems Engineering, Telecommunications, or a related field.A minimum of 1 to 2 years of full support experience (installation, administration, maintenance, and incident resolution).Intermediate English proficiency: B2 level.Strong knowledge in:Kubernetes and containerization.Cloud platforms: AWS, OCI, or GCP.Linux (RedHat).Virtualization technologies (VMware).Networking, load balancing, and security.Monitoring tools: Prometheus, Grafana.DevOps practices and microservices deployment. We Especially ValueCertifications in Kubernetes, AWS, or OpenShift.Experience with infrastructure automation (Terraform, Ansible, Jenkins, etc.).Analytical skills, problem-solving orientation, and collaborative work ethic. What We OfferEngagement in high-impact technological projects.A collaborative, agile, and innovative environment.Continuous training and development opportunities.Flexibility and balance between personal and professional life.

Purpose of the PositionTo manage, develop, and maintain the assigned client portfolio, ensuring a long-term strategic relationship through consultative commercial management aimed at generating value, revenue growth, and customer satisfaction by providing technological solutions tailored to their needs.Key ResponsibilitiesClient Portfolio ManagementContinuously manage and follow up on the assigned client portfolio, ensuring timely and quality service.Maintain solid and long-term business relationships with B2B clients.Consultative Sales of Technological SolutionsIdentify needs, pain points, and improvement opportunities in the client's processes.Propose technological solutions (software, digital services, custom projects, etc.) aligned with the client's business objectives.Present clear technical and commercial value proposals.Account Development and ExpansionIdentify growth opportunities within active accounts (upselling and cross-selling).Promote the adoption of new services, solutions, or business lines of the company.Management of the Commercial ProcessManage the complete sales cycle: prospecting, requirement gathering, proposal, negotiation, and closing.Prepare quotes, commercial proposals, and executive presentations.Ensure compliance with established commercial goals and KPIs.Internal CoordinationWork collaboratively with internal departments such as Pre-sales, Operations, Technology, Marketing, and Finance to ensure the correct execution of sold projects.Channel client requirements and follow up on deliverables, timelines, and service quality.Post-Sale Follow-Up and Customer ExperienceEnsure customer satisfaction through effective post-sale support.

The Delivery Manager at Neoris oversees project execution from start to finish. This position leads cross-functional teams, encouraging open communication and effective collaboration at every stage. Role overview Managing timelines and budgets is central to this role. The Delivery Manager also acts as the main point of contact for client expectations, balancing project goals with client needs. What you will do Guide teams through each phase of the project lifecycle Maintain clear communication among team members and stakeholders Monitor project progress to ensure deadlines and budgets are met Uphold quality standards in all deliverables Requirements Experience leading projects and managing teams in a client-focused setting is important for success in this position. Strong organizational skills and a commitment to quality are expected.

1. Mission of the RoleTo effectively manage, develop, and enhance the assigned and prospective client portfolio through consultative field sales management and structured opportunity follow-up, focusing on results, account growth, and meeting commercial metrics while ensuring strong relationships with large and medium-sized clients.2. Role ObjectiveWe are looking for a dynamic professional with a strong commercial and sales profile, capable of prospecting, negotiating, and following up with large and medium-sized clients. Proficiency in CRM tools (preferably Salesforce) and a metrics/OKR-based management approach is essential, along with the potential to expand the portfolio and foster sustainable commercial growth.3. Key ResponsibilitiesDevelop effective commercial relationships with both current and potential clients, execute planned field visits and commercial follow-ups, manage sales activities in CRM, and timely report progress to contribute to the area’s commercial objectives.4. Main Functions and ResponsibilitiesProspect new clients and commercial opportunities while actively managing the sales pipeline.Manage a portfolio of large and medium clients, identifying growth opportunities and ensuring continuity and commercial expansion.Conduct field visits as per the weekly plan and defined objectives.Follow up on commercial opportunities from initial contact to progress/closure, ensuring traceability throughout the process.Record and update commercial information in CRM (ideally Salesforce), including prospects, activities, progress, and opportunity status.Prepare and send commercial management reports and potential sales from a remote setup, following departmental guidelines.Monitor commercial metrics, KPIs, or OKRs relevant to the role to direct management towards achieving results.Coordinate internally with the commercial team and other support areas to ensure continuity in client care and follow-up.Participate in the training, onboarding, and shadowing process during the initial incorporation phase.Maintain organized work habits, commercial discipline, and adherence to schedules, reports, and assigned activities.5. Role ScopeCommercial management focused on large and medium clients.Portfolio development with an emphasis on growth and new opportunities.Engagement in fieldwork and remote follow-up.

Join Kruger as the Financial Administrative Manager for Costa Rica!Are you passionate about financial management, administrative control, and regulatory compliance in multicultural environments? At Kruger, we are seeking a Financial Administrative Manager with a holistic vision, regional experience, and a commitment to operational excellence. If you are motivated to work for a tech company with a presence in Central America, this opportunity is for you! Location: On-site – San José, Costa Rica Education: University degree in Accounting, Finance, Administration, or related fields Experience: Minimum of 5 years in similar positions, with a regional focus in Central America Your mission at Kruger will include: Overseeing financial and administrative management of operations in Costa Rica and Central America. Managing cash flow, accounts payable, and accounts receivable. Building and maintaining relationships with local and regional banks. Preparing financial reports, portfolio analysis, and supplier assessments. Supporting payroll processes and compliance with Costa Rican labor legislation. Coordinating with cooperatives and service providers for accurate billing and payments. Ensuring compliance with fiscal and administrative obligations in the region. Providing strategic support to the regional financial management. Key Requirements: Basic accounting knowledge and experience in financial management. Proficiency in cash flow management, bank reconciliations, and financial reporting. Experience with financial software and tools.

Join SGS as an Academic Management Intern, where you will have the opportunity to gain practical experience in educational administration and contribute to the enhancement of academic programs. This role is perfect for motivated individuals looking to develop their skills in a supportive and dynamic environment.

Join Us as a Key Account Manager! Location: Colombia | Market Focus: ColombiaAt Kruger, we are on the lookout for a strategic Key Account Manager who excels in building long-lasting relationships and spearheading the management and growth of key accounts in the Colombian market .This role is crucial for enhancing strategic partnerships , pinpointing business opportunities , and ensuring the delivery of high-value solutions in technology and consulting, while supporting our clients in their growth and transformation journeys. Your Mission:Manage and develop strategic accounts in Colombia , forge strong relationships with corporate clients , lead commercial negotiations , and collaborate with internal teams , all while focusing on growth , profitability , and customer satisfaction ⭐. Who We Are Looking For: Proven experience in managing corporate or strategic accounts (B2B) Background in technology, consulting, or professional services Strong negotiation and executive communication skills Results-driven mindset with a customer-centric approach What We Offer: Internal cryptocurrency for transactions within the Kruger ecosystem Continuous training and sponsored certifications Genuine opportunities for professional development and career growth A dynamic, collaborative environment with a deeply human-centric culture If you are seeking a role where you can make a real impact, grow professionally , and work in a collaborative and human-centered environment , we want to meet you.

Project Manager - Public Sector Technology ProjectsWe are seeking an experienced Project Manager to lead comprehensive technology projects within the public sector. The ideal candidate will ensure adherence to project scope, timelines, budgets, and quality standards by effectively coordinating multidisciplinary teams, maintaining robust communication with clients, and applying both traditional and agile methodologies. This role is crucial in ensuring compliance with contractual and regulatory requirements, ultimately contributing to the achievement of the organization's strategic objectives.Main Responsibilities:Plan, execute, and control projects to meet scope, time, and budget requirements.Coordinate multidisciplinary teams and manage client relationships.Oversee deliverables, schedules, and progress reporting.Identify and mitigate project risks.Ensure adherence to PMO standards and contractual obligations with both private and public entities.

Purpose of the RoleThe Customer Success Manager is responsible for ensuring that our clients successfully adopt and derive maximum value from our technological solutions, fostering long-term relationships built on trust and satisfaction.Main ResponsibilitiesClient Onboarding and SupportLead the onboarding process for new clients, ensuring effective adoption of our services.Support clients during initial stages and beyond, addressing inquiries and aligning expectations.Customer Experience ManagementAct as the primary point of contact for clients during the post-sale phase.Ensure a positive, consistent experience in line with the company's service standards.Solution Adoption and UtilizationMonitor usage levels and the adoption of implemented solutions.Identify churn risks and propose preventive actions.Relationship Management and LoyaltyBuild long-term, trust-based relationships with clients.Encourage client retention and contract renewals.Growth Opportunity IdentificationIdentify upselling and cross-selling opportunities within active accounts in coordination with the sales team.Assist the Account Manager in recognizing new client needs.Deliverable Tracking and Internal CoordinationCoordinate with internal departments (Operations, Technology, Support, Pre-sales, Finance) to ensure commitments made to clients are fulfilled.Monitor incidents, response times, and service quality.Satisfaction Measurement and FeedbackGather client feedback through surveys, follow-up meetings, and satisfaction metrics.Propose continuous improvements based on client insights.Administrative Management and ReportingKeep client information updated in CRM and management tools.Generate reports on account status, adoption, satisfaction, and risks.Reference Performance Indicators (KPIs)Customer retention rate.Client satisfaction level (NPS, CSAT).Solution adoption rate.Contract renewals.Churn reduction.Growth of active accounts (in collaboration with Sales).

Join Kruger as the Financial Administrative Manager for Costa Rica!Are you passionate about financial management, administrative control, and regulatory compliance in multicultural environments? At Kruger, we are looking for a dynamic Financial Administrative Manager with a comprehensive vision, regional experience, and a commitment to operational excellence. If you are motivated to work in a tech company with a presence in Central America, this opportunity is for you! Work Mode: On-site – San José, Costa Rica Education: Bachelor’s degree in Accounting, Finance, Administration, or related fields Experience: Minimum of 5 years in similar positions with a regional focus in Central America Your mission at Kruger will include: Overseeing administrative and financial management of operations in Costa Rica and Central America. Managing cash flow, accounts payable, and accounts receivable. Cultivating relationships with local and regional banks. Preparing financial reports, portfolio analyses, and supplier assessments. Supporting payroll processes and compliance with Costa Rican labor regulations. Coordinating with cooperatives and service providers for accurate billing and payments. Ensuring compliance with fiscal and administrative obligations in the region. Providing strategic support to the regional financial management. Key Requirements: Basic accounting knowledge and experience in financial management. Proficiency in cash flow management, bank reconciliations, and financial reporting. Experience in a multicultural environment.

Join Our Team as a Key Account Manager Location: Colombia | Focused on the Colombian MarketAt Kruger, we are on the lookout for a dynamic Key Account Manager with a strategic vision and a commitment to fostering long-term relationships . This role is crucial for leading the management and expansion of key accounts in the Colombian market .This position is essential for strengthening strategic alliances , uncovering business opportunities , and ensuring the delivery of high-value solutions in technology and consulting. We aim to support our clients through their growth and transformation journeys. Your Mission:Lead the management and development of strategic accounts in Colombia , build strong relationships with corporate clients , negotiate business deals , and collaborate with internal teams . Focus on growth , profitability , and customer satisfaction ⭐. What We Are Looking For: Proven experience managing corporate or strategic accounts (B2B) Background in technology, consulting, or professional services Strong negotiation and executive communication skills Results-oriented approach with a client-centric focus What We Offer: Internal cryptocurrency for transactions within the Kruger ecosystem Ongoing training and sponsored certifications Real opportunities for professional development and career growth A dynamic, collaborative environment with a deeply human culture Location: Colombia If you are looking for a role where you can make a real impact, grow professionally , and work in a collaborative and human-centered environment , we want to meet you.

We are seeking a creative and results-driven Paid Media Manager to join our dynamic team at launch2. In this remote role, you will be responsible for developing and executing effective paid media strategies across various platforms to drive traffic, increase brand awareness, and improve conversions. Collaborate with our marketing team to optimize campaigns and enhance ROI.

Position: Key Account Manager Location: Quito, Ecuador Target Market: United States Work Model: On-site / Hybrid (depending on operations) Role PurposeTo manage and expand international strategic accounts, primarily within the United States market, ensuring long-term relationships, business growth, and effective implementation of technology solutions and consulting services offered by the corporation. Key ResponsibilitiesBuild and strengthen relationships with key clients (Key Accounts) in the USA.Identify opportunities for growth, cross-selling, and upselling within assigned accounts.Gather customer needs and articulate solutions with technical, commercial, and delivery teams.Negotiate commercial terms, contracts, and service renewals.Oversee project execution, ensuring satisfaction, compliance, and value delivery.Create strategic account plans and performance reports.Represent the company in meetings, presentations, and international business visits. Profile Requirements Degree in Administration, Marketing, Commercial Engineering, International Business, Systems, or related fields (preferred). Minimum of 3 to 5 years experience as a Key Account Manager, Account Manager, or similar commercial roles. Experience managing corporate or enterprise clients, ideally in technology, consulting, or B2B services. Advanced/Fluent English (essential) – for meetings, negotiations, and presentations with US clients. Valid US visa (mandatory). Strong skills in negotiation, strategic relationship management, and deal closure. Ability to coordinate internal teams and manage multiple stakeholders. Willingness to travel to the United States. Benefits Meal subsidy Parking Internal cryptocurrency for transactions within the Kruger ecosystem Continuous training and sponsored certifications Real opportunities for professional development and growth Dynamic, collaborative environment with a deeply human culture