Training Manager

About Go2AfricaGo2Africa is a premier tour operator dedicated to providing exceptional travel experiences across the African continent for over 25 years. Our expertise lies in crafting journeys that are not only seamless but also deeply connected to the unique cultures and breathtaking landscapes of Africa.Each trip is meticulously designed by our experience…

About Asilia AfricaAsilia Africa proudly stands as one of East Africa's premier safari operators, embodying the essence of authenticity as captured in its Swahili name, meaning 'genuine'. Established in 2004, we have cultivated a strong reputation for delivering exceptional safari experiences while steadfastly committing to the empowerment of both people and nature within the region. With a significant presence in Tanzania and Kenya, Asilia leads various pioneering conservation projects aimed at transforming vital natural habitats into sustainable economies that benefit both the environment and local communities. Currently, we own and operate 18 lodges and camps alongside a ground handling operation, making us the first sustainable safari/lodge company in Africa to achieve a 5-star sustainability rating from GIIRS. We were also honored as one of the “Best Companies for the World” in 2013 and received the 2014 Tourism for Tomorrow Business Award.Our BeliefsWe hold the conviction that world-class travel can harmonize with the enhancement of livelihoods and the conservation of nature. Our luxurious camps and lodges are strategically located in some of the planet's most unique environments—places we are dedicated to preserving for future generations. Our mission is to transform areas that are both ecologically significant and home to often impoverished communities into enduring conservation economies that protect wildlife while providing local populations with opportunities for growth. In every department, your contributions will be integral to realizing our conservation goals.Role OverviewThe Manager of Training plays a pivotal role in designing and delivering targeted training programs for the Sales and Operations teams. This includes comprehensive training on Asilia's systems, team-specific processes, and service offerings such as destination knowledge. The Manager is responsible for onboarding new employees, providing ongoing training for existing staff, and assessing training needs to adapt delivery methods and content effectively. Additionally, the role entails formalizing all training materials, which involves creating new content and updating existing resources.Reporting directly to the Performance and Development Manager, this position requires close collaboration with Sales Directors, Operations Managers, and HR. It is important to note that this role may involve training personnel from other companies within the Nawiri Group on various soft and technical skills.

Join our team as a Training Manager, where you will play a pivotal role in enhancing the skills and performance of our workforce. In this position, you will be responsible for designing, implementing, and monitoring training programs that align with our organizational goals. You will collaborate with various departments to identify training needs and create engaging training materials. Your expertise will help drive employee development and ensure that our team is equipped with the necessary skills to succeed.

As an Assistant Manager in Process Training, your primary responsibility will be to provide comprehensive product and technical training to the designated operational business unit. This pivotal role in learning and development ensures that agents and operational teams possess the essential tools and skills required for achieving optimal performance consistently.Key Responsibilities:Facilitate training for new hires, including refresher courses, up-skilling, and cross-training, while conducting assessments and providing daily support.Oversee a cohort of trainees on a daily basis, managing group administration and follow-up activities.Assist in the nesting phase and business-as-usual operations, while conducting and reporting on training needs analysis.Maintain learner records in compliance with client requirements.

Job Title: Senior Group Manager - Process TrainingDepartment: Academic Quality and ComplianceReporting To: General Manager – UcademyLocation: Cape Town (Hybrid)Employment Type: Full-timeRole OverviewThe Senior Group Manager - Process Training at Ucademy plays a pivotal role in upholding the highest standards of educational quality and regulatory compliance for both accredited and non-accredited learning programs. This position is essential in protecting Ucademy’s integrity as a registered Private Learning Institution recognized by the Services SETA.Key ResponsibilitiesLead the compliance efforts with QCTO, SAQA, and DHET regulations, while fostering continuous improvement initiatives that enhance employability and capability development in the BPO sector.

Join our dynamic team as a Training Manager / Learning and Development Manager in the travel industry, where you will play a key role in enhancing the skills and productivity of both new and seasoned travel agents. Your expertise will help foster a culture of continuous learning and performance excellence.Key Responsibilities:● Inspire and lead the team through effective training sessions, promoting outstanding performance.● Foster team collaboration and establish an empowering environment to enhance productivity and efficiency.● Ensure the delivery of high-quality service to our clients.● Set clear targets and utilize data analytics to monitor and assess team performance effectively.● Innovate by developing and refining business policies and processes to elevate service quality.

Become a key player at Hire Hangar, where you will collaborate with rapidly expanding global organizations and develop a fulfilling long-term, remote career.Position: Training and Onboarding Specialist (Marketing Technology)Role OverviewWe are seeking a dedicated Training and Onboarding Specialist to assist marketing teams in mastering a modern workflow automation platform. You will lead customers from their initial login to becoming proficient users. Your responsibilities will include conducting onboarding programs, facilitating client training sessions, and creating user-friendly resources that streamline the adoption process.This role is perfect for individuals with a background in marketing operations or customer success, who are adept with SQL and Python, and have a passion for educating others on utilizing new tools effectively.Key ResponsibilitiesExecute customer onboarding and training programs tailored for enterprise clients.Facilitate workshops and training cohorts that empower teams to optimize their workflows.Convert technical concepts into accessible, actionable guidance for marketing professionals.Develop and enhance enablement playbooks to promote sustained adoption.Assist clients with CRM workflows, campaign automation, and reporting (experience with HubSpot or similar platforms is preferred).QualificationsMinimum of 2 years experience in marketing operations, onboarding, or enablement, preferably within SaaS or agency contexts.Hands-on expertise with HubSpot or other CRM/automation software.Proficiency in SQL and Python is essential.Demonstrated strong communication skills and experience leading client-focused training or workshops.Familiarity with SEO and content marketing principles.A genuine enthusiasm for teaching, empowering, and supporting clients in their success.Why You Will Enjoy This PositionCollaborate directly with enterprise marketing teams from leading global firms.Enhance your skills in workflow automation and artificial intelligence-driven tools.Join a rapidly advancing tech company with promising future prospects.

Join our dynamic team as an Instructional Designer, where you will play a crucial role in developing engaging and effective training programs. You will collaborate with subject matter experts to create innovative learning solutions that enhance employee skills and performance. Your expertise in instructional design methodologies will be essential in crafting interactive and multimedia-rich content.

Join Hire Hangar and collaborate with rapidly expanding global enterprises while establishing a sustainable, remote career.Job Title: Customer Enablement & Training Specialist (Technical SaaS)Location: RemoteTime Zone: U.S. Time Zones (EST–PST)Role Type: Full-TimeRole OverviewWe are seeking a Customer Enablement & Training Specialist to empower enterprise marketing teams in mastering a modern, automation-driven SaaS platform. This position lies at the crossroads of customer success, technical training, and marketing operations, making it ideal for individuals who thrive in customer-facing roles while engaging deeply with workflows, data, and systems.You will spearhead onboarding, conduct live and cohort-based training sessions, and develop playbooks that facilitate scalable and repeatable adoption processes. This role is particularly advantageous for candidates hailing from prestigious tech firms, bringing robust customer interaction skills, technical prowess, and familiarity with marketing settings.Key ResponsibilitiesLead customer onboarding initiatives from the initial login through to successful adoptionFacilitate live training sessions, workshops, and cohort programs tailored for enterprise clientsBreak down complex technical workflows into straightforward processes for marketing and content teamsDevelop and sustain enablement documentation, standard operating procedures (SOPs), and training materialsAssist with marketing operations workflows, including CRM automation, reporting, and campaign executionCollaborate with marketing and content teams on SEO and content enablement projectsAct as a highly visible and trusted partner to clients throughout their journeyRequired QualificationsA minimum of 2 years of experience in customer enablement, customer success, marketing operations, or SaaS training rolesExperience within a recognized or reputable technology or SaaS companyProficient hands-on experience with HubSpot or comparable platformsWorking knowledge of Python and SQL as applied in real workflows, reporting, or enablement contextsEssential: Previous remote work experience, strong fluency with remote collaboration tools

About Us:Mama Money is an innovative fintech startup focused on empowering migrant workers in South Africa by facilitating affordable remittances to their home countries. Since our inception in 2015, we have been dedicated to providing secure financial services at fair prices to those in need.Our headquarters are situated in the vibrant city of Cape Town, South Africa. We are a diverse team of 150 professionals representing 19 different countries across Africa, Asia, the UK, and Europe.Our culture emphasizes the well-being of our employees and our commitment to making a positive impact in our communities. We embrace a "Just be lekker!" philosophy, fostering trust in our talented and diverse team to prioritize customer needs and execute tasks responsibly, free from excessive policies.Since 2015, we have garnered numerous accolades, expanded our network, and reached new milestones. Despite facing challenges, our focus remains steadfast on supporting our clients and enhancing their financial experiences.The Senior Training & QA Specialist will play a crucial role in ensuring that our Customer Support and Field Sales teams receive comprehensive training and quality assurance, fostering a culture of excellence and continuous improvement.

We are seeking a dynamic and experienced Manager of Workforce Management to join our team at Boldr. In this pivotal role, you will oversee workforce planning and optimization strategies, ensuring that we effectively manage our human resources to meet our business goals. Your leadership will be crucial in fostering a productive environment and driving operational excellence.If you are passionate about workforce management and thrive in a remote work setting, we want to hear from you!

Join our dynamic team as a Group Manager for Workforce Management, where you'll lead initiatives that optimize workforce efficiency and enhance service delivery. In this role, you will be responsible for strategizing and managing workforce operations, ensuring that our teams are equipped to meet the evolving demands of the business.The ideal candidate will possess strong leadership skills and a proven track record in workforce management. You will collaborate closely with various departments to implement best practices and drive continuous improvement.

Join WNS Global Services as a Group Manager - Workforce Management, where you will lead a dynamic team to optimize workforce strategies and enhance operational efficiency. This position offers a unique opportunity to drive performance improvements, manage resource allocation, and implement innovative solutions in a fast-paced environment.

Join WNS Global Services as a Group Manager for Workforce Management, where you will lead a dynamic team dedicated to optimizing workforce efficiency and productivity. In this pivotal role, you will oversee strategic planning, resource allocation, and performance analysis to ensure operational excellence. Your leadership will drive innovation and foster a collaborative team environment.

Become a vital part of our team at iqarus as a Tactical Combat Casualty Care (TCCC) Instructor. In this role, you will be responsible for delivering high-quality training to individuals in critical care scenarios, ensuring they are equipped with the necessary skills and knowledge to respond effectively in emergencies.Your expertise will help shape the future of medical training in tactical environments, and you will play a key role in enhancing the capabilities of our clients. Join us to make a meaningful impact while advancing your career in a supportive and dynamic environment.

Role overview Accor Hotels is hiring an IT Manager in Cape Town to guide technology operations in a hospitality environment. The position centers on keeping IT systems dependable and providing support that helps both guests and hotel staff in their daily activities. Key responsibilities Direct daily IT operations to keep hotel systems functioning without disruption Introduce and manage technology solutions that enhance guest services and streamline internal workflows Collaborate with various departments to identify technology needs and resolve technical issues quickly

About Ten Group Ten Group partners with leading private banks, financial services, and luxury brands including HSBC, Bank of America, and Swisscard. Our services help these organizations engage and retain high-value clients and employees, supporting their digital transformation and customer experience goals. Millions worldwide use Ten’s platform for lifestyle, travel, dining, and entertainment experiences. As a profitable, rapidly growing company, Ten is recognized as the first B Corp listed on the London Stock Exchange, with a focus on sustainable growth and AI-driven innovation. Role Overview: Information Security Analyst - Security Awareness & Training This position is based in Cape Town, Western Cape, South Africa. The Information Security Analyst will join Ten’s global information security function, focusing on strengthening the company’s security awareness and training efforts. The goal: reduce human-related security risks by educating employees, contractors, and stakeholders on best practices, policies, and new threats. What You Will Do Develop and deliver security awareness programs for Ten Group’s workforce. Educate staff, contractors, and stakeholders on information security policies and emerging threats. Promote a culture where security is part of daily operations. Support company-wide efforts to minimize risks related to human behavior. About the Team The global information security team at Ten Group works to build trust and protect the organization’s assets. This role will collaborate with colleagues across departments to ensure security awareness is embedded throughout the company.

We are looking for an enthusiastic and proactive Assistant Manager for our Workforce Management (WFM) team. In this role, you will play a crucial part in optimizing workforce efficiency, managing schedules, and supporting operational strategies to enhance service delivery. You will collaborate with various departments to ensure that our staffing aligns with business needs and customer demands.

Role Overview The General Manager - Workforce Management leads efforts to improve operational performance and workforce efficiency at WNS Global Services in Cape Town. This role oversees the design, rollout, and management of workforce strategies that support business goals. Key Responsibilities Guide teams in planning and executing workforce management initiatives Ensure effective allocation of resources across operations Monitor performance metrics and drive improvements Work to achieve high levels of customer satisfaction What We Look For Experience managing workforce optimization or similar functions Proven ability to lead teams toward operational targets Strong track record in management roles

Join our dynamic team as a Trainer in Cape Town, South Africa! We are looking for a passionate individual to enhance the skills and knowledge of our employees through innovative and engaging training programs. Your role will involve facilitating workshops, creating training materials, and evaluating the effectiveness of training initiatives.