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Executive IT Support Specialist

Archer AviationSan Jose, California, United States
On-site Full-time $115K/yr - $125K/yr

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What You Will Do:Executive Concierge Support: Be the primary contact for all executive technical needs, offering immediate onsite and remote troubleshooting for laptops, mobile devices, and home office setups. A/V & Meeting Support: Guarantee the smooth operation of all executive-led meetings and board presentations by managing and proactively testing A/V systems and conference room technology. Device Management: Execute the deployment, imaging, and maintenance of all executive hardware, ensuring devices are always updated, secure, and functioning at peak performance. User Lifecycle: Oversee the seamless onboarding and offboarding of executive staff, including identity management, hardware provisioning, and personalized one-on-one training. Compliance & Privacy: Strictly adhere to SOX, ISO, and internal privacy protocols, managing sensitive executive data with the utmost confidentiality. Infrastructure Assistance: Collaborate with the broader IT team on physical hardware installations, prioritizing environments used by executives. What You Need:Experience: Minimum of 3 years in IT support, including at least 1 year specifically assisting executives or high-profile users. Availability: Must work onsite at headquarters five days a week and be flexible to provide support according to executive schedules, including occasional travel. Travel: Occasional domestic and international travel may be required.

About the job

Archer Aviation is a pioneering aerospace company located in San Jose, California, focused on developing an all-electric vertical takeoff and landing (eVTOL) aircraft. Our mission centers around promoting sustainable air mobility, and we are committed to designing, manufacturing, and operating an innovative eVTOL aircraft that transports up to four passengers with minimal noise impact.

At Archer, we aim high and tackle complex challenges. We believe that a diverse workforce enhances our decision-making, leads to better insights, and ultimately drives collective success. Our commitment to fostering an equitable and inclusive workplace culture celebrates our differences and supports every member of our team.

In the role of Executive IT Support Specialist, you will serve as the primary technical resource for Archer's executive team. Your responsibilities will include providing prompt, high-touch IT support, ensuring our executives have uninterrupted access to the technology necessary for effective leadership. This position demands a blend of advanced technical problem-solving skills, discretion, and a strong service-oriented approach.

About Archer Aviation

Archer Aviation is at the forefront of the aerospace industry, dedicated to the development of sustainable air mobility solutions through innovative electric aircraft technology. Our team is passionate about making air travel quieter and more environmentally friendly, setting new standards for the future of aviation.

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