Executive IT Support Specialist

Archer Aviation is a pioneering aerospace company located in San Jose, California, focused on developing an all-electric vertical takeoff and landing (eVTOL) aircraft. Our mission centers around promoting sustainable air mobility, and we are committed to designing, manufacturing, and operating an innovative eVTOL aircraft that transports up to four passengers with minimal noise impact.At Archer, we aim high and tackle complex challenges. We believe that a diverse workforce enhances our decision-making, leads to better insights, and ultimately drives collective success. Our commitment to fostering an equitable and inclusive workplace culture celebrates our differences and supports every member of our team.In the role of Executive IT Support Specialist, you will serve as the primary technical resource for Archer's executive team. Your responsibilities will include providing prompt, high-touch IT support, ensuring our executives have uninterrupted access to the technology necessary for effective leadership. This position demands a blend of advanced technical problem-solving skills, discretion, and a strong service-oriented approach.

Veeam, recognized as the leading global innovator in data resilience, empowers organizations to seize control of their data anytime and anywhere. Our comprehensive solutions encompass data backup, recovery, portability, security, and intelligence. With headquarters in Seattle, Veeam safeguards over 550,000 clients globally, relying on us to sustain their operational effectiveness. Join us in our mission to innovate, grow, and deliver meaningful solutions for some of the world’s most prestigious brands. The future of data resilience is here—let's advance together.#LI-JC2About the RoleAs a Desktop Support Engineer II, you will provide top-tier, personalized technical assistance to our executive team and VIP stakeholders, ensuring a flawless technology experience critical to our business operations. This position requires your presence on-site five days a week.What You’ll DoDeliver outstanding technical support to executives through both remote and on-site channels, upholding the highest standards of confidentiality and data privacy.Provide flexible coverage across standard and extended business hours, including an on-call rotation and after-hours support as necessary.Attend executive meetings, conferences, and special events to ensure smooth technology operations.Oversee audio/visual setup and troubleshooting for executive presentations and video conferencing.Conduct proactive maintenance and monitoring of executive technology systems, including daily equipment checks and health reviews.Maintain and repair executive hardware such as computers, printers, mobile devices, and A/V systems.Collaborate with HR and IT to facilitate the seamless onboarding of new executive staff.Adhere to established ITSM/ITIL processes while maintaining accurate documentation of all support activities.Manage and prioritize support inventory to anticipate and meet executive technology needs.What You’ll BringBachelor's degree in Information Technology, Computer Science, Management Information Systems, Business, or a related field; or 7+ years of relevant experience.

Become a Part of Our Dynamic Team!At DSI Systems, we leverage over four decades of experience in sales enablement and tailored business solutions, creating significant value that drives results for our clients and partners. We are seeking enthusiastic individuals who are ready to excel in sales and customer service. Our vibrant and fulfilling work environment offers ample opportunities for personal and professional growth, allowing you to leave a lasting impact.Position OverviewThe Retail Support Specialist (RSS) provides direct, front-line assistance to AT&T customers in bustling national retail settings. In this role, you will interact with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced and high-volume situations. To thrive in this role, strong communication abilities, emotional resilience, a comfort with technology, and the capacity to maintain composure, accuracy, and professionalism in a dynamic retail environment are essential.Key Responsibilities: Customer SupportDeliver professional, friendly, and solution-oriented assistance to AT&T customers within national retail locations.Address inquiries related to billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network complications, and feature functionalities.Perform effectively in high-volume retail settings while maintaining focus, professionalism, and service excellence during peak traffic and escalated scenarios. Retail Partner SupportServe as the AT&T subject matter expert for retail staff and third-party labor associates.Act as the primary AT&T representative for these partners, leading in-store support for escalated retail concerns.Engage proactively with store leadership to address customer issues, enhancing partnership alignment and ensuring an exceptional customer experience.Work Environment & Schedule Expectations:This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours daily.Flexibility to work various schedules, including evenings, weekends, and holidays, depending on business needs.Comfort in busy, customer-facing settings with frequent interaction and problem-solving demands.Operational ExcellenceNavigate multiple systems concurrently while assisting customers in real-time.Accurately document all interactions.Adhere to company policies, compliance requirements, and privacy standards.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction ratings.Implement and sustain approved planograms for mobile devices and signage.

We are seeking a highly skilled Senior IT Desktop Support Specialist to join our dynamic team at archer56. In this pivotal role, you will be responsible for providing exceptional technical support to our end-users, ensuring a seamless and efficient IT experience. You will troubleshoot hardware and software issues, manage desktop configurations, and implement IT solutions that enhance productivity.The ideal candidate will possess strong analytical skills, a customer-focused mindset, and the ability to work independently and collaboratively within our team. Join us in making a difference through technology!

Join Our Dynamic Team!At DSI Systems, we boast over 40 years of expertise in sales enablement and tailored business solutions, delivering exceptional value that translates into results for our clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Our vibrant and fulfilling work environment presents an outstanding opportunity for personal growth and the chance to make a meaningful impact.Position OverviewThe Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers in bustling national retail locations. In this position, you will interact directly with customers and retail partners to address account, billing, device, and service inquiries, often within fast-paced, high-traffic settings. Achieving success in this role demands exceptional communication abilities, emotional resilience, technological proficiency, and the capacity to maintain composure, accuracy, and professionalism while navigating the dynamic retail landscape.Core Responsibilities:Customer SupportDeliver professional, friendly, and solution-oriented assistance to AT&T customers in national retail venues.Address inquiries regarding billing, account updates, plan modifications, device assistance, and service concerns.Troubleshoot wireless devices, network challenges, and feature functionalities.Effectively manage high-volume retail interactions, ensuring focus, professionalism, and service excellence during peak periods and escalated situations.Retail Partner SupportAct as the AT&T subject-matter expert for retail staff and third-party labor partners.Serve as the primary AT&T representative for these partners, facilitating in-store support for retail escalations.Proactively engage with store leadership to resolve customer issues, enhancing partnership alignment and guaranteeing a top-tier customer experience.Work Environment & Schedule ExpectationsThis role is conducted in a retail setting, necessitating standing, walking, and active engagement on the sales floor for up to 8 hours each day.Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.Comfortable in lively, customer-contact environments with frequent interaction and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while engaging with customers in real-time.Thoroughly document all interactions with accuracy.Comply with company policies, regulatory requirements, and privacy standards.Meet or surpass performance metrics, including quality, efficiency, and customer satisfaction ratings.Execute and sustain approved planograms for mobile devices and signage.

Join 8x8, Inc. as an Enterprise Technical Support Specialist, where you will leverage your expertise in technical support to assist our esteemed enterprise clients. You will be instrumental in providing support for our renowned hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your background in computer networking and telecommunications, coupled with your superior problem-solving capabilities and commitment to fostering strong customer relationships, will be vital as we aim to enhance our market share in the hosted unified communications sector.Job Overview:You will guide the strategic direction of enterprise-level support services for 8x8 products targeted at both assigned and shared customers. This includes managing Tier 1 escalations, executing remote phone system configurations, and troubleshooting issues related to quality of service, connectivity, and performance. The ideal candidate will possess a strong ability to cultivate trusted partnerships with technical staff and executives, ensuring a tailored approach to customer support.

Join our dynamic team at dstaff as a Payroll Support Specialist where you will play a crucial role in managing payroll operations effectively. Your responsibilities will include assisting in payroll processing, ensuring compliance with regulations, and addressing employee inquiries regarding payroll matters.This role is ideal for individuals with a keen eye for detail and a passion for providing top-notch payroll support.

Job Title: Customer Support SpecialistLocation: San Jose, CA 95113Duration: 12+ MonthsHourly Pay: $17.13/HR (W2)Join our team as a Customer Support Specialist, where you will provide essential support to Android app developers navigating the Play Store. Your expertise will help troubleshoot code-level challenges while assisting developers through email and chat to resolve issues related to app publishing and maintenance. You will work closely with the Support Operations team and key client stakeholders to ensure developers receive timely assistance. We seek individuals who are dedicated to customer satisfaction and passionate about facilitating smooth app publishing experiences.Key Responsibilities:Troubleshoot app-level API implementations and associated issues.Deliver email and real-time chat support to Play Developers.Collaborate with cross-functional teams to resolve issues promptly.Contribute to the creation and upkeep of online documentation for Play.Identify areas for improvement and participate in projects to enhance support tools and processes.Qualifications:High School Diploma or GED required.Minimum of 1 year of experience in a customer service role, providing support via phone, email, or live chat.At least 1 year of experience in programming or API-level technical support.Demonstrated ability to quickly and efficiently troubleshoot technical issues.Effective communication skills to explain technical concepts clearly.Strong time management skills and ability to prioritize tasks effectively.Familiarity with the app industry is preferred.Interest or experience in mobile application development is a plus.Attention to detail and a strong sense of responsibility.Understanding of customer support best practices and success metrics.

Join Our Team!At DSI Systems, we bring over four decades of expertise in sales enablement and tailored business solutions, delivering exceptional value that drives results for our clients and partners. We're searching for enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Our dynamic and fulfilling work environment offers you the chance to grow alongside us while making a substantial impact.Job OverviewThe Retail Support Specialist (RSS) provides direct, hands-on assistance to AT&T customers in bustling national retail settings. In this position, you'll interact with customers and retail partners to address account, billing, device, and service issues, often in fast-paced, high-volume circumstances. To thrive in this role, you need excellent communication skills, emotional resilience, and comfort with technology, all while maintaining a composed, precise, and professional demeanor in a lively retail atmosphere. Key Responsibilities: Customer SupportDeliver professional, friendly, and solution-oriented support to AT&T customers within national retail locations.Address inquiries related to billing, account updates, plan modifications, device support, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Perform effectively in high-traffic retail environments, ensuring focus, professionalism, and service quality during peak times and escalated situations. Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party labor associates.Act as the primary AT&T representative for these partners, leading in-store support during retail escalations.Engage proactively with store leadership to tackle customer concerns, enhancing partnership alignment and guaranteeing a premier customer experience.Work Environment & Schedule ExpectationsThis position is conducted in a retail setting, requiring standing, walking, and engaging on the sales floor for up to 8 hours daily.Flexibility in schedule is necessary, including evenings, weekends, and holidays, depending on business requirements.Comfort in busy, customer-facing environments with frequent interaction and problem-solving demands is essential.Operational ExcellenceNavigate multiple systems concurrently while interacting with customers in real time.Accurately and thoroughly document all customer interactions.Comply with company policies, compliance requirements, and privacy standards.Meet or surpass performance metrics, including quality, efficiency, and customer satisfaction scores.Implement and uphold approved planograms for mobile devices and signage.

Join our dynamic team at Western Digital as an Information Technology Site Support Specialist. In this pivotal role, you will provide essential technical support and ensure the seamless operation of IT systems at our San Jose facility. Your expertise will be instrumental in troubleshooting issues, implementing solutions, and enhancing user experience across various platforms.

Join Western Digital as a Logistics Support Specialist within our Free Trade Zone in San Jose. In this dynamic role, you will play an essential part in managing and optimizing our logistics operations. Your responsibilities will include coordinating shipments, monitoring inventory levels, and ensuring compliance with trade regulations.This is a fantastic opportunity for individuals looking to kickstart their careers in logistics, where you will work closely with experienced professionals in a fast-paced environment.

Join our elite team as an Executive Protection Field Specialist at Gavin de Becker & Associates. In this pivotal role, you will be responsible for providing top-tier security services to high-profile clients, ensuring their safety and peace of mind. Your prior law enforcement experience will be invaluable as you navigate complex situations and implement effective security protocols.

Join our dynamic team at eproinc as a Documentum Support Specialist! In this role, you will be responsible for providing end-to-end support for Documentum systems, ensuring optimal performance and user satisfaction. You will collaborate with cross-functional teams to troubleshoot issues, implement enhancements, and maintain system integrity.As a key player in our Software Development department, you will leverage your expertise to drive continuous improvement and contribute to our project goals. Your problem-solving skills and technical knowledge will be essential in addressing user needs and streamlining processes.

Join our dynamic team at SkillersZone as a Customer Support Specialist. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure their needs are met. You will assist customers with inquiries, resolve issues, and ensure a positive experience.Your responsibilities will include:Responding to customer queries via phone, email, and chat.Identifying customer needs and providing tailored solutions.Maintaining accurate records of customer interactions.Collaborating with team members to enhance service quality.

Position: Java Application Production Support SpecialistLocation: San Jose, CAContract Duration: 6 MonthsKey Responsibilities:As a Java Application Production Support Specialist, you will play a crucial role in ensuring the smooth operation of our applications. Your responsibilities will include diagnosing, troubleshooting, and resolving issues in production environments.Essential Skills:Proficient in PL/SQL development and Java for production support.Ability to diagnose and troubleshoot application issues effectively.Experience in SQL query tuning and a clear understanding of query plans.Familiarity with the Software Development Life Cycle (SDLC) processes and tools, including agile methodologies.Hands-on experience with J2EE/Java 2.x, Struts/Spring frameworks, and Hibernate.3-5 years of experience in Java development.2-3 years of experience in a Linux command line environment, including SSH and SFTP.Experience working with common testing frameworks.Fluency with build tools, particularly Maven.Comfortable using modern Integrated Development Environments (IDEs) such as IntelliJ and Eclipse.

Position Title: Customer Service AgentLocation: San Jose, CA 95113Contract Duration: 12+ MonthsHourly Compensation: $17.13/HR W2As a Customer Service Agent specializing in Support Operations, you will play a crucial role in assisting Android app developers who publish applications on the Play Store. Your primary responsibility will involve troubleshooting code-level issues and providing effective solutions via email and chat. You will work closely with the Support Operations team and key client stakeholders to address developer inquiries promptly. Ideal candidates are those who are customer-centric and dedicated to ensuring developers receive timely assistance with their app publishing challenges.Key ResponsibilitiesDiagnose and resolve app-level API implementation issuesDeliver email and real-time chat support to Play DevelopersWork collaboratively with cross-functional teams to achieve swift resolutionsAssist in creating and updating online documentation for PlayIdentify opportunities to enhance support tools and processes through collaborationQualifications and ExperienceHigh School Diploma or GED is requiredA minimum of 1 year experience in customer service, providing support through phone, email, or live chat1 year of experience in programming or API-level technical supportDemonstrated ability to quickly and efficiently troubleshoot technical issuesStrong communication skills to explain technical concepts clearlyEffective time management and task prioritization skillsFamiliarity with the app industryInterest or experience in mobile application developmentMeticulous attention to detail and a strong sense of accountabilityUnderstanding of best practices in customer support and familiarity with success metrics

Join etched as a Test Execution & Data Entry Specialist, where you will play a critical role in ensuring the accuracy and efficiency of our testing processes. You will be responsible for executing test cases, documenting results, and entering data into our systems with precision. This position is essential for maintaining the quality and integrity of our products.

Role overview The Student Persistence Specialist at uniteklearning plays a key part in supporting student engagement and academic progress. Based in San Jose, this position centers on helping students navigate challenges and maintain focus on their educational objectives. The role blends direct support for students with teamwork alongside colleagues to enhance the learning environment. Main responsibilities Monitor student progress to identify individuals who may be struggling or at risk of falling behind. Develop tailored intervention plans to support student success. Collaborate with faculty and staff to create resources and programs that promote student participation and persistence. Provide one-on-one coaching and guidance, addressing the unique needs and concerns of each student.

Join 8x8, a leader in the communications industry, as we seek skilled technical support professionals to empower our business customers and esteemed partners with our award-winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your expertise in computer networking and telecommunications, coupled with advanced problem-solving skills and a knack for fostering strong customer relationships, will be instrumental in helping 8x8 enhance our market presence in hosted unified communications for businesses.Your primary responsibility will involve troubleshooting and resolving customer queries from certified partners, as well as supporting our sales team with inquiries from direct customers. You will engage with clients and partners through telephone, email, and chat sessions, addressing issues related to installation, configuration, quality of service, billing, and application functionality. Strong interpersonal skills and a deep understanding of networking are essential for this role. Additionally, you will be tasked with documenting all customer interactions within a CRM system and escalating complex issues or product bugs as necessary. The ideal candidate will possess a solid background in troubleshooting and resolving intricate technical challenges within telecommunications and enterprise networks.

Are you passionate about making a difference in the lives of others? Hope Services, the premier provider of support for individuals with developmental disabilities and mental health challenges in Silicon Valley, is seeking dedicated Community Support Facilitators. This role involves overseeing program scheduling, providing essential services, and enabling clients to achieve optimal independence. As a member of our team, your contributions will directly reflect our commitment to diversity, equity, inclusion, and belonging.