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Escalation Manager - Application Security

On-site Full-time

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Experience Level

Manager

Qualifications

Core ResponsibilitiesIncident Ownership & Crisis ManagementTake ownership of critical incidents and ensure timely resolution. Coordinate with cross-functional teams to mitigate the impact on customers. Drive improvement initiatives to enhance system reliability and customer satisfaction.

About the job

At Black Duck Software, Inc., we empower organizations to develop secure and high-quality software efficiently. As a leader in application security solutions, we offer SAST, SCA, and DAST tools that allow teams to swiftly identify and rectify vulnerabilities and defects in both proprietary code and open-source components. Our unique combination of cutting-edge tools, expert services, and deep industry knowledge ensures that your organization can achieve maximum security and quality throughout the DevSecOps process and the software development lifecycle.

As an Escalation Manager, you will play a pivotal role in addressing and resolving high-impact, complex issues that exceed standard support protocols. You will serve as the key liaison among customers, support teams, engineering, product management, and executive leadership.

In the context of application security, you will ensure prompt resolution of issues concerning vulnerability detection, scanning, CI/CD integrations, and security workflows, while safeguarding customer trust, minimizing business disruption, and fostering continuous improvement across the organization.

About Black Duck Software, Inc.

Black Duck Software, Inc. is at the forefront of application security, providing innovative solutions that help organizations build secure software. Our commitment to quality and speed empowers teams to navigate the complexities of software development with confidence.

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