Escalation Manager - Application Security

At Black Duck Software, Inc., we empower organizations to develop secure and high-quality software efficiently. As a leader in application security solutions, we offer SAST, SCA, and DAST tools that allow teams to swiftly identify and rectify vulnerabilities and defects in both proprietary code and open-source components. Our unique combination of cutting-edge tools, expert services, and deep industry knowledge ensures that your organization can achieve maximum security and quality throughout the DevSecOps process and the software development lifecycle.As an Escalation Manager, you will play a pivotal role in addressing and resolving high-impact, complex issues that exceed standard support protocols. You will serve as the key liaison among customers, support teams, engineering, product management, and executive leadership.In the context of application security, you will ensure prompt resolution of issues concerning vulnerability detection, scanning, CI/CD integrations, and security workflows, while safeguarding customer trust, minimizing business disruption, and fostering continuous improvement across the organization.

About ZscalerZscaler is at the forefront of digital transformation, empowering our customers to be more agile, efficient, resilient, and secure. As a leading AI-driven enterprise, we continuously innovate by utilizing the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This groundbreaking approach safeguards our clients from cyber threats and data breaches by securely connecting users, devices, and applications regardless of their location.At Zscaler, the impact of your role takes precedence over your title. We prioritize trust based on results and advocate for innovation. We are eager to welcome individuals who harness AI to extend their influence and thrive in a dynamic environment where intelligent systems keep us ahead of advancing threats. We believe in transparency and value constructive and honest debate, focusing on swiftly arriving at the best solutions. Our high-performing teams are built to make meaningful contributions quickly and with excellence, fostering a culture centered around customer obsession, collaboration, ownership, and accountability.We cherish high-impact accountability with a sense of urgency, empowering you to perform at your best and reach your potential. If you're passionate about purpose, enjoy tackling complex challenges, and wish to be part of a team dedicated to securing the AI era, we invite you to bring your talents to Zscaler and influence the future of cybersecurity.RoleWe are seeking a knowledgeable Escalation Engineer to enhance our Customer Success team. This role is hybrid and based in Bangalore, reporting to the Escalation Manager. Our Customer Success Strategy & Operations team utilizes valuable data and market insights to ensure our customers thrive and derive value. You'll play a vital role in addressing challenges faced by our client-facing teams, enhancing Zscaler's efficiency in fulfilling our customers' needs.What you’ll do (Role Expectations)Take ownership of and resolve the highest-severity technical escalations through comprehensive analysis, ensuring swift resolutions while managing the on-call rotation for critical issues.Troubleshoot and resolve intricate issues across Zscaler cloud security services, ensuring seamless operations for our customers.

Role Overview Veolia Environnement S.A. is hiring a Lead Engineer for the Application Governance and Escalation Support team in Bangalore. This role oversees application governance processes, maintains compliance, and handles advanced support for escalated technical issues. Main Responsibilities Oversee and improve application governance processes Ensure compliance with internal standards and policies Provide expert support for escalated application issues Work with cross-functional teams to boost application performance Contribute to continuous improvement initiatives Collaboration This position works closely with technical and business teams to address challenges and implement solutions that improve reliability and efficiency.

At Reltio®, we believe that data is the cornerstone of successful business strategies. Our AI-driven data unification and management solutions—including entity resolution, multi-domain master data management (MDM), and innovative data products—transform fragmented data from various sources into cohesive, reliable, and interoperable information. The Reltio Data Cloud™ provides access to this unified data in real time, enabling data and analytics leaders to respond to business demands with unmatched agility. Renowned enterprises across diverse sectors globally trust our award-winning capabilities to enhance operational efficiency, mitigate risks, and drive sustainable growth.Our core values shape our operations and culture at Reltio. With a steadfast commitment to our “Customer First” philosophy, we prioritize our clients' success. We celebrate our diversity and believe in the strength of teamwork, embodying the spirit of being “Better Together” as One Reltio. Our collaborative approach emphasizes “Simplify and Share,” as we work together to eliminate barriers. Holding ourselves accountable, we are dedicated to achieving excellence and embracing innovation, ensuring that each day is “Always Better Than Yesterday.” If you resonate with these values, we encourage you to join Reltio and contribute to our mission of excellence.Recognized with numerous accolades for our technology, workplace culture, and talented workforce, Reltio was founded on a distributed workforce model, offering flexible work arrangements that empower our employees to balance their personal and professional lives. If you are eager to engage with groundbreaking technology within a collaborative environment focused on digital transformation through connected data, we want to hear from you!

Role overview The Escalation Engineer for ZIA and ZPA at Zscaler plays a key part in resolving advanced technical issues and supporting customers facing complex challenges. This position is part of the teams located in Bangalore and Mohali. Main responsibilities Investigate and resolve technical problems related to ZIA and ZPA products. Offer expert guidance to both customers and internal teams when issues arise. Work closely with other groups to strengthen product quality and refine support processes. Address customer concerns thoroughly and ensure efficient resolution of escalated cases. Location This position is based in Bangalore or Mohali, India.

About UsChargePoint is at the forefront of the electric mobility revolution, with electric vehicles projected to comprise nearly 30% of new vehicle sales by 2025 and over 50% by 2040. We operate one of the world’s leading EV charging networks, offering a comprehensive suite of hardware, software, and mobile solutions tailored for every charging need across North America and Europe. Our mission is to connect drivers, businesses, automakers, policymakers, utilities, and other stakeholders to make electric mobility a global reality.Since our establishment in 2007, ChargePoint has been dedicated to facilitating an effortless transition to electric mobility for businesses, fleets, and drivers. We present an extraordinary opportunity to contribute to an all-electric future and a trillion-dollar market.At ChargePoint, we cultivate a supportive and dynamic work environment, guided by our core values: Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These principles shape our daily interactions and collaborations as we strive to build a brighter future for everyone.Join our team and leave your mark on the EV charging industry, shaping how people and goods will travel in the future.Reports ToSenior Staff Embedded Security ArchitectWhat You Will Be DoingAs a Senior Manager of Product Security at ChargePoint, you will be instrumental in developing and executing our product security strategy. Your responsibilities will include implementing security tools, architecting our product security roadmap, developing processes, conducting threat assessments, and collaborating with various team leaders to instill a 'security by design' culture throughout our product lifecycle. You will provide guidance, oversight, and implementation of controls related to product security matters.In this role, you will design robust security controls and validate that our services, applications, charging stations, and emerging technologies are developed and deployed according to the highest security standards. You will analyze the security of our offerings, identify and resolve security vulnerabilities, design security automation solutions, and proactively address emerging threats throughout the secure development life cycle (SDLC). This position offers significant opportunities for professional growth as you enhance your security expertise while working on innovative technologies and services at scale within the EV charging sector.What You Will Bring to ChargePointProven experience in product security management and strategy development.Strong understanding of secure development practices and threat modeling.Excellent problem-solving skills and the ability to work collaboratively across teams.Experience with security tools and automation frameworks.Passion for electric mobility and the ability to inspire others in the mission of ChargePoint.

DigiCert Inc. is looking for an Application Security Engineer based in Bangalore. The main focus of this position is to safeguard the security and integrity of DigiCert's applications. Key responsibilities Work closely with development teams to identify and resolve security vulnerabilities throughout the software development lifecycle. Contribute to improving processes for detecting, mitigating, and fixing risks in DigiCert applications. Assist in upholding strong security standards across all DigiCert products. Location This role is based in Bangalore.

About Glean:Founded in 2019, Glean is an innovative AI-powered knowledge management platform that empowers organizations to efficiently find, organize, and share information across their teams. By seamlessly integrating with tools such as Google Drive, Slack, and Microsoft Teams, Glean ensures that employees can access the right knowledge at the right time, significantly enhancing productivity and collaboration. Our cutting-edge AI technology simplifies knowledge discovery, enabling teams to leverage their collective intelligence swiftly and effectively.Glean was conceptualized by Founder & CEO Arvind Jain, who recognized the challenges employees face in locating and understanding information at work. Witnessing firsthand the fragmentation of knowledge and the overwhelming number of SaaS tools that hinder productivity, he embarked on a mission to create a better solution – an AI-driven enterprise search platform that allows users to intuitively access the information they require. Since its inception, Glean has emerged as a leading Work AI platform, combining enterprise-grade search capabilities with an AI assistant and robust application-building tools to transform how employees work.About the Role:Glean is seeking a skilled Application Security Engineer dedicated to ensuring our technology stack remains free from software vulnerabilities (CVEs). This pivotal role involves securing our base OS images, conducting scans and patches for all open-source software (OSS) dependencies, and integrating state-of-the-art security tools into our CI/CD pipeline. The ideal candidate will champion the adoption of solutions like Google’s Assured Open Source Software (OSS) and investigate alternative strategies to bolster software security.

About ZscalerZscaler is at the forefront of digital transformation, empowering our clients to be more agile, efficient, and secure. As a leading AI-driven enterprise, we harness the world's most extensive security data lake to enhance our cloud-native Zero Trust Exchange platform. This innovation is designed to shield our customers from cyber threats and data breaches by securely connecting users, devices, and applications regardless of their location.At Zscaler, we prioritize impact over titles and foster a culture of trust built on results. We believe in the power of AI to amplify our contributions and thrive in a dynamic environment where intelligent systems are utilized to outpace evolving threats. Our commitment to transparency and constructive debate is central to our mission of generating the best ideas swiftly. We are dedicated to forming high-performing teams that achieve significant results with high quality.We value a strong sense of urgency paired with high accountability, ensuring you are empowered to deliver your best work and realize your potential. If you are motivated by purpose, excel at tackling complex problems, and aspire to be part of a team that secures the AI era, we welcome you to bring your skills to Zscaler and help shape the future of cybersecurity.We are seeking an Escalation Engineer to join our team in a hybrid work model based in Bangalore, reporting to the Senior Manager of Product Support within our Support department. The ideal candidate will serve as the highest tier of technical support within the Technical Assistance Center (TAC), tasked with resolving the most intricate and critical issues escalated from Level I and Level II support engineers.

About ZscalerZscaler is at the forefront of digital transformation, empowering our customers to operate with improved agility, efficiency, resilience, and security. As a pioneering AI-driven enterprise, we continually innovate, utilizing the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications wherever they are.At Zscaler, the impact of your role is more significant than your title. We prioritize results over mere activity and value innovators who harness AI to amplify their contributions. We thrive in an environment that leverages intelligent systems to stay ahead of emerging threats. Our culture emphasizes transparency and encourages constructive, honest discussions to reach the best solutions swiftly. We assemble high-performing teams that make a rapid and substantial impact, focusing on customer obsession, collaboration, ownership, and accountability.We appreciate individuals who demonstrate high-impact performance, a sense of urgency, and are empowered to deliver their best work while maximizing their potential. If you are motivated by purpose, excel at tackling complex challenges, and want to contribute to securing the AI era, we invite you to bring your expertise to Zscaler and help shape the future of cybersecurity.RoleWe are seeking an Escalation Engineer to join our team in a hybrid capacity based in Bangalore or Mohali, reporting to the Senior Manager, Product Support. The Escalation Engineer will deliver exceptional post-sales technical support to internal Level I & Level II Support Engineers and provide direct assistance to customers and partners with escalated issues within an escalation team. This role also involves collaborating closely with Operations and Engineering to address bugs and requests with all necessary diagnostic information.

Role Overview Zscaler is looking for an Escalation Engineer to join the Data Loss Prevention (DLP) team in Bangalore. This position focuses on supporting customers by tackling advanced technical challenges that impact data security. What You Will Do Investigate and resolve complex technical issues related to DLP products. Work closely with teams across the company to address escalated support cases. Contribute to the customer knowledge base by creating or updating technical articles. Help train and mentor junior engineers on troubleshooting and best practices.

Role Overview Zscaler is hiring an Escalation Engineer focused on Data Loss Prevention (DLP) in Bangalore. This role tackles advanced technical challenges and supports customers who rely on Zscaler’s DLP solutions to safeguard sensitive information. What You Will Do Investigate and resolve complex DLP-related technical issues escalated by customers or internal teams Work closely with engineering, product, and support teams to ensure effective implementation of DLP solutions Help customers maintain secure and reliable use of Zscaler products

Black Duck Software is seeking a Senior Application Security Engineer in Bangalore, India to strengthen the security of its applications. This position centers on identifying vulnerabilities, applying security best practices, and working closely with development teams to embed security throughout the software development lifecycle. Role overview This role focuses on protecting applications from potential threats. The Senior Application Security Engineer will conduct penetration testing, perform code reviews, and carry out security assessments to detect and address risks. What you will do Identify and analyze vulnerabilities in application code and architecture Implement and advocate for security best practices across development teams Collaborate with engineers to integrate security into all stages of development Conduct penetration tests and security assessments to evaluate application defenses Review code to uncover and remediate security issues Requirements Proven experience in application security engineering Expertise in penetration testing, code reviews, and security assessments Strong collaboration skills for partnering with development teams

InMobi Advertising serves as a pioneering global technology company, empowering marketers to seize critical moments. Our advertising platform engages over 2 billion individuals across 150+ countries, transforming real-time context into impactful business outcomes while adhering to privacy-first principles. Trusted by over 30,000 brands and leading publishers, InMobi stands at the intersection of intelligence, creativity, and accountability. By merging lock screens, apps, TVs, and the open web with AI and machine learning, we provide captivating attention, tailored personalization, and measurable results.Through Glance AI, we are revolutionizing AI Commerce, reimagining the future of e-commerce with inspiration-driven discovery and shopping experiences. Designed for seamless integration with everyday consumer technology, Glance AI turns every screen into a portal for instant, personalized, and delightful discoveries. Covering various categories such as fashion, beauty, travel, accessories, home décor, pets, and more, Glance AI offers deeply personalized shopping journeys. With rich first-party data and unmatched consumer access, it leverages InMobi’s global scale, insights, and targeting capabilities to craft high-impact, performance-oriented shopping experiences for brands worldwide.Recognized as a Great Place to Work and featured in accolades from MIT Technology Review and Fast Company’s Top 10 Innovators, InMobi is a workplace where bold ideas create global impact. Supported by investors like SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has established a presence in San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, Bengaluru, and beyond.At InMobi Advertising, you will have the chance to influence how billions of users engage with content, commerce, and brands globally. For more information, please visit www.inmobi.com.

Join Oleria Security as an AI Applications Engineer focused on the Go-To-Market strategy. In this role, you will work closely with our R&D team to develop innovative AI solutions that enhance our product offerings and drive our market presence. Your expertise will be instrumental in translating complex AI concepts into actionable plans that resonate with our clients.

About ZscalerZscaler stands at the forefront of zero trust security, revolutionizing how the world's largest enterprises, critical infrastructure providers, and government entities safeguard their operations. Our innovative solutions secure users, branches, applications, data, and devices, while accelerating digital transformation initiatives. With a robust presence across over 160 data centers globally, the Zscaler Zero Trust Exchange platform, powered by advanced AI, combats billions of cyber threats and policy violations daily, driving productivity and reducing operational complexity for modern enterprises.At Zscaler, your impact matters more than your title. We cultivate a culture of transparency, emphasizing constructive and honest debate to facilitate rapid access to the best ideas. Our high-performing teams are built on a foundation of customer obsession, collaboration, ownership, and accountability, enabling us to deliver quality outcomes swiftly.We embrace an “AI Forward, People First” philosophy, empowering our employees to realize their full potential and accelerate innovation. If you are driven by purpose, excel at solving complex challenges, and are eager to make a positive global impact, we invite you to join Zscaler and help shape the future of cybersecurity.RoleWe are actively seeking a Senior Escalation Engineer to join our Shared Platform Services team in a hybrid role based in Bangalore, reporting to the Senior Manager of Software Engineering. Our engineering team has architected the world's largest cloud security platform from scratch and continues to evolve with over 100 patents and plans for further service enhancements. Our multitenant architecture positions us as the cloud security leader for over 15 million users worldwide. We welcome you to bring your vision and enthusiasm to our talented team of architects and engineers, dedicated to empowering global organizations with speed and agility through a cloud-first strategy.What You’ll Do (Role Expectations)Diagnose, debug, and resolve escalated customer or production cloud incidents, ensuring a seamless experience for users.Take ownership of escalated issues, perform impact analysis, implement effective solutions, and communicate progress to all impacted stakeholders.Collaborate with development, security, and operations teams to identify and implement solutions for complex system issues.Monitor system health, performance, and security via PagerDuty alerts, enhancing alert mechanisms to meet service level objectives.

Join us in the exhilarating realm of technology as we fundamentally transform the data storage landscape. At Pure Storage, we encourage innovative thinking, foster personal growth, and collaborate with the brightest minds in the industry.Be part of groundbreaking work that makes a real difference in the world. If you are eager to explore limitless possibilities and make your mark, we invite you to apply.THE ROLEAs a member of the Portworx by Pure Storage team, recognized as a Gartner Cool Vendor, you will be instrumental in enabling stateful containers in production. Our technology integrates a distributed storage platform with container schedulers like Kubernetes, Mesosphere, Rancher, Nomad, and Docker Swarm, catering to a diverse client base from Global 2000 companies to innovative cloud-native startups operating across both on-premises and public cloud environments.WHAT YOU'LL DOThis senior technical position within the Technical Services COE team requires you to tackle the most complex customer challenges, acting as the final support tier before escalation to the development team. You will provide technical expertise and troubleshooting support to Technical Service Engineers (TSEs) in resolving intricate cases. In instances where issues persist or necessitate code fixes, you will effectively liaise with development resources to identify root causes and present your findings to TSEs and customers to ensure prompt and high-quality resolutions. Your primary objective will be to minimize escalations to the Development team while identifying opportunities for improvement to prevent future escalations.This role is perfect for a support professional with excellent interpersonal skills who thrives in a dynamic, high-performance, and entrepreneurial environment. We seek someone who embraces the unpredictable nature of daily tasks in a rapidly expanding business.Provide technical expertise across all phases of the Portworx case management process for field issues.Conduct initial code reviews and analysis of current issues.Resolve escalated service requests while ensuring high levels of service engagement, communication, and composure.Collaborate with customers and cross-functional teams to troubleshoot and resolve escalated issues.Act as the intermediary between Technical Services and Engineering teams.Proactively identify and address systemic issues in the field.Mentor and coach TSEs and cross-functional team members.

About ZscalerZscaler stands at the forefront of zero trust security, recognized globally as a leader in this field. The largest enterprises, critical infrastructure providers, and government entities depend on Zscaler to safeguard users, branches, applications, data, and devices while advancing digital transformation efforts. With over 160 data centers worldwide, the Zscaler Zero Trust Exchange platform, coupled with cutting-edge AI, effectively neutralizes billions of cyber threats and policy breaches daily, fostering productivity improvements for modern organizations by minimizing costs and complexity.At Zscaler, we prioritize impact over titles and build trust through results. We value transparency and encourage constructive, honest discussions—our focus is on swiftly arriving at the best ideas. We cultivate high-performing teams capable of making significant impacts rapidly and with exceptional quality. To achieve this, we are nurturing a culture of execution centered on customer obsession, collaboration, ownership, and accountability.We advocate an “AI Forward, People First” philosophy designed to accelerate innovation and empower our workforce to reach their full potential. If you are motivated by purpose, excel at solving complex problems, and aspire to make a positive global impact, we invite you to join Zscaler to help shape the future of cybersecurity.RoleWe are seeking an Escalation Engineer to become a part of our team in a hybrid work environment in Bangalore, reporting directly to the Sr. Manager of Customer Support. The Escalation Engineer will deliver exceptional post-sales technical assistance to internal Level I & Level II Support Engineers and provide direct support to customers and partners for escalated issues as a member of the escalation team. This role will also involve collaboration with Operations and Engineering to document bugs and requests, including all necessary diagnostic information.What You’ll Do (Role Expectations)Engage with customers regarding escalated support issues or critical situations, participating in a 24x7 Support Operation and on-call rotation.Collaborate with Engineering to assist customers in testing or troubleshooting processes.Reproduce customer issues to validate problems and offer feedback to Engineering and Operations teams.Document incident resolutions not covered in our knowledge base in our online technical support database.Understand product direction and customer use cases, providing insights on product and service improvements.

About ZscalerZscaler is at the forefront of digital transformation, empowering our clients to be agile, efficient, resilient, and secure. As an AI-driven enterprise, we continually innovate, tapping into the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology shields our customers against cyber threats and data breaches by securely connecting users, devices, and applications, regardless of their location.At Zscaler, we prioritize impact over titles and build trust through results. We seek innovators who harness the power of AI to amplify their contributions and thrive in a dynamic environment where intelligent systems are used to stay ahead of emerging threats. We believe in transparency and value constructive, honest discussions—our aim is to reach the best solutions quickly. We cultivate high-performing teams that can create meaningful impacts efficiently and with excellence. To achieve this, we foster a culture of execution centered around customer obsession, collaboration, ownership, and accountability.If you are driven by purpose, enjoy tackling complex challenges, and aspire to join a team that is shaping the future of cybersecurity in the AI era, we welcome you to bring your talents to Zscaler.RoleWe are seeking a skilled Escalation Engineer to join our team in a hybrid capacity based in Bangalore/Mohali, reporting to the Senior Manager of Product Support within our Support department. The ideal candidate will serve as the highest level of technical support within the Technical Assistance Center (TAC), responsible for addressing the most intricate and critical issues escalated from Level I and Level II support engineers.

About ZscalerZscaler propels digital transformation, empowering our customers to achieve agility, efficiency, resilience, and security. As an AI-driven enterprise, we leverage the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This innovation safeguards our customers from cyber threats and data loss by securely connecting users, devices, and applications, regardless of location.At Zscaler, the impact of your role is valued more than your title. We prioritize results, seeking innovators who actively harness AI to amplify their influence and thrive in an environment where intelligent systems help us stay ahead of evolving threats. Our culture is built on transparency, constructive debate, and a focus on delivering the best ideas swiftly. We form high-performing teams that make a significant impact quickly and with quality. To achieve this, we cultivate a culture centered on customer obsession, collaboration, ownership, and accountability.We embrace urgency and high accountability, providing you the opportunity to do your best work while realizing your potential. If you are driven by purpose, enjoy tackling complex challenges, and wish to join a team that is shaping the future of cybersecurity in the AI age, we invite you to bring your talents to Zscaler.RoleWe are in search of a DLP Escalation Engineer to join our team in a hybrid work environment based in Bangalore, reporting to the Senior Manager of Product Support within our Support department. The successful candidate will function as the highest level of technical support within the Technical Assistance Center (TAC), tasked with resolving the most intricate and critical DLP issues escalated from Level I and II support engineers. This position demands profound technical expertise in DLP technologies, exceptional problem-solving skills, and a strong commitment to customer satisfaction.