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Enterprise Technical Support Specialist

8x8, Inc.San Jose
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Requirements:• Proficient in troubleshooting Unified Communications, VOIP, and SIP technologies.• Solid understanding of cloud computing technologies and principles.• Familiarity with network routers, switches, systems, and tools.• Experience with Contact Center technologies.• Minimum of 2 years supporting mission-critical enterprise network environments.• At least 2 years of experience providing technical support to enterprise customers.• Bachelor's degree in a technical discipline or equivalent industry certifications and experience.• Exceptional organizational and time management skills.• Superior verbal and written communication skills.• Team-oriented with a positive mindset.

About the job

Join 8x8, Inc. as an Enterprise Technical Support Specialist, where you will leverage your expertise in technical support to assist our esteemed enterprise clients. You will be instrumental in providing support for our renowned hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your background in computer networking and telecommunications, coupled with your superior problem-solving capabilities and commitment to fostering strong customer relationships, will be vital as we aim to enhance our market share in the hosted unified communications sector.

Job Overview:
You will guide the strategic direction of enterprise-level support services for 8x8 products targeted at both assigned and shared customers. This includes managing Tier 1 escalations, executing remote phone system configurations, and troubleshooting issues related to quality of service, connectivity, and performance. The ideal candidate will possess a strong ability to cultivate trusted partnerships with technical staff and executives, ensuring a tailored approach to customer support.

About 8x8, Inc.

About 8x8, Inc.8x8, Inc. (Nasdaq: EGHT) is recognized for its outstanding performance, having been named by Forbes as the 10th best-performing stock. We rank 10th on the Forbes list of 20 Fast Growing Tech Stars and 23rd among the top 100 small companies based on growth and financial performance. 8x8 is the essential partner for businesses looking to harness the power of advanced VoIP communications. We deliver comprehensive voice, video, mobile, and unified communications solutions tailored for small to medium enterprises and distributed organizations. Our services are designed to be both affordable and easy to implement, incorporating advanced phone services, contact center solutions, web conferencing capabilities, and flexible service plans.

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