About the job
Hello! I’m Alex, co-founder of Magic Patterns. One of our key values is being "obsessed with our customers." As a Technical Account Manager / Customer Success professional, you will exemplify this commitment daily!
You will play a pivotal role in transforming the way software is developed. Currently, numerous teams leverage Magic Patterns to accelerate software delivery. Our mission to assist product teams in transitioning from concept to production has attracted Fortune 500 clients and a passionate community. However, we are still in the early stages, and we need your expertise!
If you thrive in startup culture, are enthusiastic about AI, and enjoy dynamic environments, we can’t wait to collaborate with you.
Our Work Culture:
We prioritize hiring with intention, seeking only top-tier talent. Our dedicated team operates from an office in San Francisco, alongside a distributed workforce across North America.
Our Core Values:
Optimize for action — tasks that can be completed in hours can be done in minutes.
Trust the data — it's acceptable to make mistakes; we rely on data for decision-making.
Customer obsession — our existence hinges on our customers.
Ownership — demand high standards and craftsmanship.
Spread the magic — for many, Magic Patterns feels like magic. Take pride in your work and enjoy the journey!
Your Responsibilities:
Provide onboarding, implementation, and adoption support for clients.
Deliver product integration advice and post-sale guidance to facilitate smooth technical implementations.
Assist in completing security questionnaires as part of a cross-functional team.
Support significant identity implementations requiring continuous technical guidance, such as SSO, SAML, and enterprise authentication systems.
Collaborate with engineering teams to identify opportunities for technical improvements and influence the product roadmap based on client needs.
Create technical documentation, best practices guides, and enablement materials to enhance customer success efforts.
Work closely with the founder and account executives to ensure comprehensive customer success.
Your Qualifications:
2+ years of experience in B2B SaaS.
Prior experience in customer success or technical account management.
Strong communication and interpersonal skills.
Ability to work collaboratively in a fast-paced environment.

