About the job
Join our dynamic enterprise support team at Meter, where you will tackle some of the most challenging network issues that our enterprise customers face. In this role, you will engage with complex problems that span multiple sites, systems, and partners, requiring a comprehensive technical understanding and a commitment to ownership. Your efforts will ensure that our networks operate seamlessly as cohesive systems rather than disparate components.
We are looking for proactive problem-solvers who are eager to engage early in the troubleshooting process, driving resolutions from start to finish. Your work will empower our customers to focus on their business without being burdened by network complexities. If you thrive in challenging environments, value accountability, and are passionate about enhancing enterprise networking support at scale, this team is the perfect fit for you.
Your Role is Essential to Meter's Success
Our enterprise customers rely heavily on their networks for core operations. When issues arise, swift action, clear communication, and deep technical expertise are crucial. We are expanding our team to address the increasing complexity and impact of these enterprise cases, which demand rapid and precise execution.
This position is pivotal in shaping Meter’s trajectory by ensuring that our top engineers take ownership of the most challenging problems, bridging the gap between exceptional troubleshooting and enterprise-level support. A unique aspect of this role is the expectation of ownership.
Your Impact Will Include
Managing high-impact enterprise support cases from initial assessment to resolution.
Resolving complex issues across wired, wireless, WAN security, and client environments at scale.
Proactively advancing issues when progress stagnates due to inadequate context, unclear responsibility, or external dependencies.
Effectively escalating issues to Engineering, Operations, ISPs, and vendors with clear technical context.
Documenting recurring failure patterns and contributing to improved runbooks, support standards, and product enhancements.
Navigating issues that extend across various sites, systems, and teams under operational constraints.
We're Seeking Candidates Who Possess
Robust networking fundamentals and experience in supporting complex or multi-site environments.
A strong sense of ownership and the tenacity to tackle ambiguous or slow-moving challenges.
The capability to communicate effectively under pressure with both technical and non-technical stakeholders.

