Enterprise Support Engineer

Join our dynamic enterprise support team at Meter, where you will tackle some of the most challenging network issues that our enterprise customers face. In this role, you will engage with complex problems that span multiple sites, systems, and partners, requiring a comprehensive technical understanding and a commitment to ownership. Your efforts will ensure that our networks operate seamlessly as cohesive systems rather than disparate components.We are looking for proactive problem-solvers who are eager to engage early in the troubleshooting process, driving resolutions from start to finish. Your work will empower our customers to focus on their business without being burdened by network complexities. If you thrive in challenging environments, value accountability, and are passionate about enhancing enterprise networking support at scale, this team is the perfect fit for you.Your Role is Essential to Meter's SuccessOur enterprise customers rely heavily on their networks for core operations. When issues arise, swift action, clear communication, and deep technical expertise are crucial. We are expanding our team to address the increasing complexity and impact of these enterprise cases, which demand rapid and precise execution.This position is pivotal in shaping Meter’s trajectory by ensuring that our top engineers take ownership of the most challenging problems, bridging the gap between exceptional troubleshooting and enterprise-level support. A unique aspect of this role is the expectation of ownership.Your Impact Will IncludeManaging high-impact enterprise support cases from initial assessment to resolution.Resolving complex issues across wired, wireless, WAN security, and client environments at scale.Proactively advancing issues when progress stagnates due to inadequate context, unclear responsibility, or external dependencies.Effectively escalating issues to Engineering, Operations, ISPs, and vendors with clear technical context.Documenting recurring failure patterns and contributing to improved runbooks, support standards, and product enhancements.Navigating issues that extend across various sites, systems, and teams under operational constraints.We're Seeking Candidates Who PossessRobust networking fundamentals and experience in supporting complex or multi-site environments.A strong sense of ownership and the tenacity to tackle ambiguous or slow-moving challenges.The capability to communicate effectively under pressure with both technical and non-technical stakeholders.

Join us at the forefront of technology as we revolutionize the data storage landscape. At Pure Storage, you will engage in groundbreaking work that has the potential to reshape the industry. Here, innovative thinkers thrive and grow alongside the brightest minds in tech.If you're eager to embrace limitless opportunities and make an impactful contribution, we invite you to be part of our journey.THE ROLEAs a leader in modern data storage, Pure Storage offers cutting-edge enterprise data cloud solutions that support critical workloads worldwide. Within our Digital Transformation organization, focusing on the G&A domain, you will leverage your software engineering and integration skills to create, build, and manage production-grade integration and automation solutions across extensive enterprise platforms.Collaborating with engineers, internal technology teams, and business stakeholders, you will identify impactful opportunities and deliver secure, robust, and maintainable integration capabilities. This role is high-profile and pivotal in shaping the future employee experience at Pure. WHAT YOU'LL DODesign, develop, and maintain Workday integrations utilizing Workday Studio, Cloud Connect (CCW/CCB), EIBs, and RaaS.Integrate across HR, Legal, and other internal service platforms (including Workday, ServiceNow, ERPs, payroll/benefits vendors, finance systems, identity management, and case management tools) using REST/SOAP APIs, OAuth, and JSON.Oversee the entire integration lifecycle: gather and refine requirements, design technical solutions, develop and deploy integrations, configure Workday security, and provide ongoing support for inbound and outbound integrations.Ensure the reliability, performance, and data quality of integrations by proactively monitoring jobs, troubleshooting failures, resolving data discrepancies, and optimizing integration patterns, reports, and complex calculated fields.Maintain detailed controls and documentation through the creation of technical specifications, process flows, test scripts, and runbooks, while supporting SOX, audit, and GDPR-related evidence requests.Collaborate with cross-functional stakeholders and stay updated on platform capabilities to identify process improvements driven by integrations and effectively leverage new features of Workday and other platforms.

About the Team The Active Directory team is an integral part of the Enterprise Data Protection (EDP) division at Rubrik. We specialize in developing robust data protection solutions for Active Directory, including backup, restoration, and integration of Active Directory as an Identity Provider within Rubrik’s security architecture. About the Role We are on the lookout for a proactive and seasoned Engineering Manager to spearhead our Active Directory Development team. This pivotal role emphasizes the design, development, and execution of data protection solutions tailored for Active Directory. The ideal candidate will have a solid background in software development, particularly in Active Directory and associated identity technologies, along with proven leadership skills to mentor a team of skilled developers and engineers. What You'll Do Team Leadership and Development: Lead, mentor, and inspire a talented team of Active Directory developers and engineers, cultivating a culture of innovation, teamwork, and technical excellence. Oversee the software development lifecycle for Active Directory projects, including sprint planning, code reviews, and ensuring compliance with development standards. Conduct performance evaluations, establish clear goals, and assist in the career progression and skill enhancement of team members, focusing on secure coding and modern identity protocols. Manage team workloads, prioritize development tasks and projects, and facilitate effective resource utilization. Software Development: Supervise the design, development, and testing of Active Directory data protection solutions. Engage with customers and scale the development team to accommodate rapid customer adoption. Architect and implement integration solutions between Active Directory and Rubrik's security platform. Strategic Planning and Innovation: Collaborate with product managers, architects, and stakeholders to define the roadmap for Active Directory development initiatives, ensuring alignment with the broader business and technology strategy. Operational Excellence and Support: Provide technical leadership and escalation support for customer issues. Ensure the components remain in optimal condition, minimizing regressions. Create and maintain thorough documentation for all developed software, APIs, and processes. Collaboration and Communication: Foster effective communication within the team and with cross-functional departments to achieve shared goals.

Join Wrike as a Technical Support Engineer and become an integral part of our dynamic team! As a Technical Support Engineer, you will provide exceptional support to our customers, resolving their technical issues and ensuring they have a seamless experience with our platform.

Role overview Actian Corporation seeks an Enterprise Database Sales Engineer based in Bangalore, India. This position centers on linking organizations to Actian’s database solutions. Success in this role relies on a strong grasp of enterprise database systems and the ability to explain technical topics in plain language. What you will do Meet with clients from a range of industries to learn about their database needs Showcase Actian’s database offerings and clarify how they fit specific business challenges Collaborate with clients to develop recommendations tailored to their operations Requirements Deep understanding of enterprise database systems Strong communication and interpersonal abilities Background in working with clients to define and solve technical requirements

Role overview Actian Corporation seeks an Enterprise Sales Engineer specializing in Data Intelligence for its Bangalore, India office. This role supports sales activities and helps clients achieve their data objectives. What you will do Collaborate with customers to understand their specific data needs and business challenges. Present and clarify Actian’s Data Intelligence offerings, ensuring solutions fit client requirements. Assist the sales team during the sales cycle by providing technical guidance and in-depth product knowledge. Create customized solutions that enhance customer data strategies.

At HackerRank, we empower organizations like NVIDIA, Amazon, and Microsoft to identify and cultivate the next generation of software developers based on their abilities rather than their backgrounds. Our platform is trusted by over 2,500 of the world’s leading companies to build robust engineering teams prepared for the future.In a world where humans and AI collaborate seamlessly, the criteria for strong technical talent are evolving. We provide businesses with innovative methods to recognize and invest in future-ready skills.Our team at HackerRank is dedicated to the influence of our work and pays meticulous attention to detail, ensuring that our clients experience success with products they truly enjoy. We operate with urgency and believe that exceptional results stem from high standards.About the RoleAs a Technical Support Engineer, you will take ownership of customer-impacting technical issues from initial report to resolution and prevention. You will act as the primary technical authority for escalations, coordinating prioritization with engineering and product teams. Your contributions will enhance reliability and user-friendliness across the HackerRank platform.Key ResponsibilitiesTroubleshoot and resolve issues across the HackerRank platform, including high-severity, business-critical customer incidents that require swift diagnosis and coordinated responses involving web applications, APIs, ATS integrations, and developer tools.Engage in root-cause analysis with engineering, escalate as necessary, and advocate for timely resolutions to customer-impacting issues.Assist customers with SSO (SAML/OIDC) and SCIM integration setups involving Okta and other identity providers.Serve as the primary technical partner for customers, guiding them towards the most secure and effective technical solutions rather than just the immediate fixes.Contribute to post-incident reviews, documentation, and tooling enhancements to mitigate future issues.

GitLab is the leading intelligent orchestration platform for DevSecOps, designed to empower organizations by enhancing developer productivity, improving operational efficiency, minimizing security and compliance risks, and accelerating digital transformation. Over 50 million registered users, including more than 50% of the Fortune 100, trust GitLab to deliver superior, secure software more efficiently.Our team embodies the same principles that are integrated into our products: we leverage AI as a fundamental productivity enhancer, expecting all team members to incorporate AI into their workflows to foster efficiency, innovation, and significant impact. At GitLab, you can expect your career to thrive, creativity to flourish, and your voice to be heard. Our high-performance culture, driven by our values and ongoing knowledge sharing, enables team members to reach their full potential while collaborating with industry pioneers to tackle complex challenges. Join us in co-creating the future as we develop technology that revolutionizes software development worldwide.*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. This claim is based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.Position OverviewAs an IT Enterprise Applications Engineer, you will play a vital role in ensuring GitLab's critical business processes run smoothly, supporting the company's sales, procurement, accounting, and scaling operations. You will concentrate on NetSuite and Zuora Revenue, developing and maintaining systems, configurations, workflows, and code that facilitate efficient, compliant, and reliable processes, including Quote to Cash, Procure to Pay, and Record to Report. In this position, you will collaborate with the Enterprise Applications G&A team and report to the Senior Manager, G&A Systems, working closely with business stakeholders to translate operational requirements into sustainable solutions.

Motive supports physical operations teams with tools that improve safety, efficiency, and visibility across fleets and assets. With nearly 100,000 customers, Motive’s unified platform helps companies of all sizes manage drivers, vehicles, equipment, and expenses in sectors such as transportation, logistics, construction, and more. The IT Support Engineer in Bangalore will play a key role in maintaining Motive’s technology environment. This position involves both onsite and remote support for endpoints and IT services, with a strong emphasis on macOS, Windows, and Linux systems. Experience with procurement, supply chain management, MDM tools, ticketing systems, and cloud platforms is highly valued. What you will do Provide support for macOS, Windows, and Linux devices, including operating system deployment, upgrades, configuration, and advanced troubleshooting. Manage onboarding and offboarding for employees, both onsite and remotely. Set up devices and enroll them in MDM tools such as Microsoft Intune. Support enterprise SaaS and collaboration platforms, including Google Workspace, Okta, Salesforce, and Slack, to help users stay productive and connected. Respond to IT support requests via ticketing systems (Jira), email, and messaging platforms. Resolve issues efficiently, whether onsite or remote. Maintain accurate inventory and lifecycle records for IT and non-IT assets to ensure compliance and up-to-date tracking. Assist with basic network and infrastructure troubleshooting, including next-generation firewalls and modern security solutions. Apply AI-driven trends to enhance IT support processes where possible. Handle vendor management and procurement, including sourcing, negotiation, purchasing, cost optimization, and ensuring compliance with company policies and legal requirements. Learn more about Motive at gomotive.com.

Join Meter, a rapidly growing company at the forefront of enterprise networking innovation. Are you a network engineer who views the support role as a dynamic opportunity rather than just maintenance? This is your chance to engage with some of the most intricate and diverse network designs in the industry, tackling unique challenges daily. You will diagnose and resolve complex issues, influence product development, and enhance your expertise across all layers of the stack. This position represents a deep dive into the craft of engineering, with a direct impact on shaping the future of networking.You won’t just be resolving tickets; you will be addressing the most challenging networking problems. If you thrive on variety, enjoy dissecting complex systems, and aspire to influence network design and support, we invite you to apply.Key Performance IndicatorsDeliver exceptional technical support to our customers, fostering trust through accuracy, responsiveness, and tangible results.Provide actionable insights to our engineering team, helping to shape the next generation of Meter’s hardware and software solutions.Enhance team performance through thorough documentation, peer training, and technical expertise that uplifts the entire group.Success will be evident when:You effectively handle complex tickets, adjusting swiftly to the changing priorities within a busy queue.You identify and implement enhancements to our processes that improve team efficiency.You take ownership of your role, continuously expanding your technical knowledge and sharing that expertise to elevate the entire team.Daily ResponsibilitiesTroubleshoot and resolve tickets across every layer of the network stack.Manage and support intricate customer networks, primarily via remote access.Identify and document product bugs, providing clear reproduction steps for escalation.Draft well-structured feature requests based on genuine customer needs.Create and maintain documentation that accelerates resolution time for all team members.Who You AreA versatile networking expert, fluent in wireless technologies, security protocols, WAN/LAN, routing, DNS, and more.Dedicated to enhancing the network experience for every customer and delivering impactful solutions.

Join Kaseya as a Technical Support Engineer and become a key player in delivering exceptional support to our clients. In this role, you will troubleshoot technical issues, provide solutions, and enhance customer satisfaction. You will collaborate with cross-functional teams to ensure seamless service delivery and contribute to the continuous improvement of our support processes.

Join WMG as a Technical Support Engineer, where you will play a vital role in providing exceptional technical assistance to our clients. You will troubleshoot issues, offer solutions, and ensure customer satisfaction through efficient service delivery. Your expertise will be essential in maintaining our reputation for excellence in technical support.

Join Black Duck Software, Inc., a leader in application security, dedicated to helping organizations develop secure and high-quality software. Our innovative solutions in SAST, SCA, and DAST empower teams to swiftly identify and rectify vulnerabilities within proprietary code, open source components, and application behavior. With our industry-leading tools and expertise, we facilitate enhanced security and quality throughout the DevSecOps process and the software development lifecycle.With over two decades of experience, Black Duck boasts the world’s largest knowledge base of open-source software intelligence, which informs critical security decisions globally. Our extensive database includes data on open-source components, vulnerability intelligence, software licensing, and associated metadata, powering our top-notch software composition analysis and AI-driven security solutions.Role Overview:We are looking for a skilled IT Desktop Support Engineer to manage all technology operations at our Bangalore facility. This role encompasses overseeing daily IT operations, including desktop support for both Windows and Mac systems, infrastructure, networking, and systems administration. The IT Desktop Support Engineer will be a hands-on technical resource and a leader, ensuring consistently reliable IT services aligned with corporate IT strategies.

About Easyship: Easyship stands at the forefront of multi-carrier shipping software, dedicated to making global eCommerce accessible to all. Since our inception in 2014, we have been driven by the vision to simplify logistics by eliminating the uncertainties surrounding international shipping costs and complexities. With over 100,000 brands relying on our platform, we serve as a single 'mission control' for global trade, providing access to more than 550 courier services spanning over 200 destinations. As a globally recognized and award-winning team (featured in Forbes 30 Under 30, and recognized by TechInAsia as a Best Startup), we have established our offices in key cities such as London, New York, and Hong Kong. Our rapid growth is fueled by a commitment to transparency and a passion for constructing the infrastructure that powers modern commerce. If you're eager to tackle complex challenges at a large scale, we would love to have you on board. Who We’re Looking For:We are in search of L2 Technical Support Engineers to be the technical backbone of our client support operations. In this vital role, you will deliver 'white-glove' service to our most esteemed clients while acting as the conduit between frontline support and our engineering teams. In this position, you won’t just resolve tickets; you will own the entire technical resolution lifecycle. You should possess an engineering mindset, a mastery of APIs, and the ability to articulate complex technical root causes to non-technical stakeholders. Key Responsibilities: Incident Management & Client Advocacy: Rapid Response: Monitor dedicated external communication channels to provide immediate, expert-led responses to high-priority client issues, strictly adhering to SLAs. End-to-End Ownership: Manage the entire lifecycle of complex issues—from initial acknowledgment and investigation to client communication and final resolution. Expectation Management: Proactively set clear expectations regarding resolution timelines (ETA) based on issue complexity and resource availability. White-Glove Communication: Act as the dedicated Tier 2 Point of Contact (POC), translating complex technical findings into clear, jargon-free language to facilitate client understanding. This full-time, onsite role is based in our Bengaluru (MG Road) office and follows US collaboration hours (10:00 PM–7:00 AM IST) to ensure seamless cross-regional execution.

As a Product Support Engineer III at Zscaler, you will play a crucial role in ensuring customer satisfaction by providing top-notch technical support for our innovative security solutions. You will troubleshoot complex issues, collaborate with cross-functional teams, and work directly with customers to resolve their queries efficiently.Your responsibilities will include analyzing customer problems, developing solutions, and documenting processes. You will leverage your expertise to improve product functionality and contribute to the overall enhancement of our services.

As a Principal Enterprise Architect at Celonis, you will play a pivotal role in guiding our clients through their digital transformation journeys. You will collaborate with cross-functional teams to design and implement innovative solutions that optimize enterprise processes. Your expertise will not only enhance operational efficiency but also drive significant business value.

Join Celonis, the global frontrunner in Process Intelligence technology and one of the fastest-growing SaaS companies worldwide. We recognize a tremendous opportunity to enhance productivity by integrating AI and data intelligence into business processes, and we invite you to be a part of this transformation.The Team:Our Celonis Support Services team operates using a 3-Level Support model, featuring a dedicated group of highly-trained Celonis experts based at our Support Centre. Our support engineers are adept at addressing the common challenges organizations face when implementing Celonis software, offering swift diagnosis and resolution for product-related inquiries, and providing technical assistance for both On-Premise and Cloud-based Celonis products. You will directly report to the Team Lead of Customer Support and will be stationed in Bangalore, India. The Role:Your primary responsibility will involve analyzing, diagnosing, and resolving intricate technical issues. This will require close collaboration with our Product and Engineering teams, and occasionally with our customers.The work you’ll do:Deliver comprehensive technical support for customer inquiries across various product areas of the Celonis Platform.Manage and resolve complex support tickets in accordance with ITSM processes.Assess problems or defects for close collaboration with Celonis Development and Product Management.Engage in and lead regular Root Cause Analysis (RCA) cycles to enhance our Support Knowledge Base.Participate in initiatives aimed at Continual Service Improvement (CSI) within Celonis and the Support Organization.Engage in a 24x7 Support model.The qualifications you need:A degree in IT, Computer Science, Engineering, or a related field.Some experience as a Technical Support Engineer, preferably with a background in resolving complex technical issues.Basic knowledge of heterogeneous Linux/Unix systems.Familiarity with one or more areas such as SSO, JKS, Docker, Kubernetes, Datadog, Python, Java.A structured approach to problem analysis and resolution.Experience with database systems and SQL is preferred.Familiarity with AWS and/or MS Azure.Strong customer interaction skills, with a focus on communication and service.

About the RoleJoin Cyberhaven as we expand our Technical Support team in Bangalore! This is an exciting opportunity for a proactive and enthusiastic individual who is eager to make a significant impact in our dynamic environment. As a Technical Support Engineer L2, you will immerse yourself in our cutting-edge AI Data Security platform, becoming an expert on how it integrates with various endpoints used by our clients. Your passion for technology and customer satisfaction will drive you to effectively resolve issues and collaborate with our talented engineering team to enhance the security posture of our customers. In this role, you will engage with security and customer operations teams, showcasing your technical expertise and customer-focused mindset. A proactive approach to problem-solving, alongside your experience with SaaS-based security products, will be pivotal in this fast-paced, high-growth setting. This position reports directly to the Director of Support.What You'll DoDeliver clear, actionable guidance in both technical and layman’s terms to help customers troubleshoot and utilize our platform effectively.Take ownership of customer issues from initial troubleshooting through to root cause identification and resolution or escalation.Quickly identify and escalate critical issues requiring immediate attention to ensure swift resolution.Foster strong relationships with our backline engineers to collaboratively address complex technical challenges.Consistently meet or exceed customer expectations in terms of response quality, timeliness, and overall experience.Act as the primary contact for customer escalations, ensuring prompt resolution of issues.Gather data, replicate reported issues, and document bugs for the engineering team regarding product-related customer challenges.Develop process and troubleshooting documentation to enhance our support knowledge base.Collaborate with client resources to assess their data security risks and address potential threats.Work closely with the Head of Customer Experience to implement processes, reporting, and metrics showcasing support productivity and client satisfaction.

About ZscalerZscaler is at the forefront of digital transformation, empowering our clients to operate with greater agility, efficiency, resilience, and security. As an AI-driven enterprise, we continuously innovate by utilizing the world's largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications, irrespective of their location.At Zscaler, your impact in your role takes precedence over titles, and we cultivate trust through tangible results. We prioritize significant contributions over mere activities. We are on the lookout for innovators who harness AI to magnify their impact and flourish in an environment that leverages intelligent systems to stay ahead of shifting threats. Our culture promotes transparency and encourages constructive, honest discussions—aiming to reach the best ideas more swiftly. We assemble high-performing teams capable of making rapid and high-quality impacts. Hence, we are nurturing a culture of execution that revolves around customer obsession, collaboration, ownership, and accountability.We value high-impact and high-accountability approaches, coupled with a sense of urgency that enables you to perform at your best and realize your potential. If you are driven by purpose, excel at deciphering complex challenges, and aspire to join a team that is pivotal in securing the AI era, we encourage you to bring your talents to Zscaler and help shape the future of cybersecurity.We are currently seeking a Designated Support Engineer III to join our team in a hybrid format based in Bangalore or Mohali, reporting to the Manager of Global Focal Support within our Support department. You will serve as the highest level of technical support within the Technical Assistance Center (TAC), responsible for resolving the most complex and critical issues escalated from Level I and Level II support engineers.What You’ll Do (Role Expectations)Provide second-line phone/email consultation to independently troubleshoot complex security/network issues.Collaborate with Engineering to assist customers in testing or troubleshooting.Reproduce customer issues to validate problems and provide feedback to Engineering and Operations teams.Create entries in our technical support online database to document any incident resolution that is not available in our knowledge base.Gain a thorough understanding of product direction and customer use-cases, providing input on product and code changes throughout the product lifecycle.

About ZscalerZscaler is at the forefront of digital transformation, empowering our customers to be agile, efficient, resilient, and secure. As a pioneering AI-driven enterprise, we continually innovate by harnessing the power of the world’s largest security data lake to enhance our cloud-native Zero Trust Exchange platform. This cutting-edge technology safeguards our clients against cyber threats and data breaches by securely connecting users, devices, and applications across all locations.At Zscaler, we prioritize impact over title, fostering a culture of trust built on results. We encourage innovators who leverage AI to maximize their effectiveness, thriving in an environment that uses intelligent systems to stay ahead of evolving security challenges. We embrace transparency and value constructive, honest debate to reach the best solutions swiftly. Our high-performing teams are dedicated to making a significant impact quickly and with excellence. We cultivate a culture focused on customer obsession, collaboration, ownership, and accountability.If you are driven by a sense of purpose, excel at solving intricate problems, and wish to contribute to securing the AI era, we invite you to join Zscaler and help shape the future of cybersecurity.We are seeking a Senior Designated Support Engineer III to join our team in a hybrid model based in Bangalore or Mohali, reporting to the Manager of Global Focal Support in our Support department. In this role, you will provide the highest level of technical support within the TAC, resolving the most complex and critical issues escalated from Level I and Level II support engineers.What You Will Do (Role Expectations)Deliver second-line phone/email consultation to independently troubleshoot complex security and networking issues.Collaborate with Engineering to assist customers with testing and troubleshooting needs.Replicate customer issues to validate problems and provide feedback to Engineering and Operations teams.Document incident resolutions in our technical support database, ensuring accurate records for issues not covered in our knowledge base.Understand product direction and customer use cases, contributing insights on product and code modifications throughout the product lifecycle.