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Enterprise Customer Success Manager - UK

PostmanLondon, UK
On-site Full-time

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What You'll DoStrategic Account Planning: Work closely with customers to develop and implement Joint Success Plans that include clear objectives, milestones, ownership, and success criteria. Collaborate with our Customer Education and Solutions Architecture teams to conduct effective workshops, consultations, and training sessions that expedite customers' Time-to-Value. Proactive Portfolio Management: Continuously analyze customer data to uncover emerging opportunities and risks. Maintain regular check-ins with customers to foster ongoing engagement and utilization of our platform.

About the job

Who Are We?

At Postman, we are the foremost API platform, serving over 45 million developers and 500,000 organizations, including an impressive 98% of the Fortune 500. Our mission is to empower developers worldwide to craft an API-first world by simplifying the entire API lifecycle and enhancing collaboration—ultimately allowing our users to create superior APIs at a faster pace.

Headquartered in San Francisco, we have established offices in Boston, New York, Austin, Tokyo, London, and Bangalore, where our journey began. As a privately held company, we are supported by renowned investors like Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Explore more at postman.com or connect with us on social media via @getpostman.

P. S: We highly recommend reading The "API-First World" graphic novel to gain insights into our broader vision at Postman.

The Opportunity

As our customer base experiences unprecedented growth, we are on the lookout for seasoned Enterprise Customer Success Managers to expand our business in the UK.

In this role, you will lead post-sale strategy and engagement across a portfolio of named Enterprise accounts. Collaborating closely with your customers, you will co-create Joint Success Plans that detail key objectives, milestones, and success criteria. By partnering with our Solutions Architecture and Customer Education teams, you will facilitate impactful enablement programs designed to rapidly address critical challenges. Regular interactions with key stakeholders will allow you to assess the value they derive from our platform and identify new opportunities for growth.

This position is ideal for a tech-savvy professional passionate about Customer Success. The perfect candidate will be a strategic thinker with a proven track record in nurturing customer relationships, accelerating adoption, expanding use cases, and achieving exceptional customer outcomes.

About Postman

Postman is at the forefront of API solutions, enabling millions of developers and organizations to collaborate seamlessly. With a commitment to innovation and excellence, we are dedicated to simplifying the API development process for our users, helping them achieve their goals more efficiently.

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