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Enterprise Customer Success Manager - Robotics

Tutor IntelligenceWatertown, MA
On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in customer success or account management, preferably in a technology-driven environment. Strong understanding of robotics and automation technologies. Excellent communication and interpersonal skills, with the ability to engage effectively with senior stakeholders. Demonstrated ability to manage multiple projects and client relationships simultaneously. Strategic thinker with a problem-solving mindset. Bachelor's degree in Business, Engineering, or a related field is preferred.

About the job

About Us

Tutor Intelligence is at the forefront of technological innovation, developing pioneering solutions that empower robots to operate within the average American manufacturing and logistics environments. Our vision extends beyond mere automation; we are committed to realizing the potential of general-purpose, intelligent robots throughout our lifetime.

Founded by a team of MIT alumni and bolstered by over $40 million in funding from top-tier investors in artificial intelligence and robotics, Tutor Intelligence seamlessly integrates human and machine intelligence to create solutions that transcend traditional boundaries. Every line of code and decision we make directly influences the physical economy, placing us at the heart of a pivotal transformation.

The Opportunity

We are on the hunt for a highly skilled Enterprise Customer Success Manager to cultivate and expand relationships with our most valued clients. In this pivotal role, you will serve as a trusted consultant to senior executives and operations leaders, ensuring the successful implementation, adoption, and enduring value of our robotic solutions.

Your responsibilities will encompass managing intricate, multi-site customer projects, aligning client objectives with Tutor's capabilities, and orchestrating cross-functional teams to achieve impactful outcomes in dynamic environments. This position is a unique intersection of robotics, operations, and strategic partnerships.

In addition to ensuring daily success, you will significantly influence how large enterprises embrace robotics at scale, guiding product development, deployment strategies, and fostering long-term account growth.

About Tutor Intelligence

Tutor Intelligence is revolutionizing the robotics landscape by creating innovative technologies and processes that enable robots to function effectively in conventional American factories and warehouses. Our mission is to lead the charge in developing general-purpose, intelligent robotics, ensuring that we are not merely spectators but active participants in this technological evolution.

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