Enterprise Customer Success Manager | Grammarly for Education

Role overview Superhuman Platform Inc. seeks a Customer Care Specialist to support Grammarly users from its Warsaw hub. The focus of this position is to assist users, answer their questions, and ensure they can take full advantage of Grammarly's features. What you will do Respond to user inquiries and address issues in a timely manner Troubleshoot technical problems related to Grammarly's tools Provide clear, practical guidance to help users navigate the platform Support customer satisfaction and engagement by delivering attentive service Location This role is based at the company’s Warsaw hub.

Superhuman embraces a flexible hybrid working model for this position, allowing team members to enjoy a balanced blend of focused work and in-person collaboration. This approach fosters an environment of trust, innovation, and a robust team culture. We welcome candidates who are based in Warsaw.About SuperhumanSuperhuman is an innovative AI productivity platform that aims to unlock the extraordinary potential within every individual. Our suite of applications integrates seamlessly with over 1 million platforms and websites, offering tools like Grammarly for writing assistance, Coda for collaborative workspaces, Mail for inbox management, and Go, a proactive AI assistant that comprehends context and provides automated assistance. Since our inception in 2009, Superhuman has empowered over 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to reduce busywork and focus on what truly matters. Discover more about us at superhuman.com.The OpportunityTo meet our ambitious objectives, we are seeking a Customer Care Specialist to join our Customer Care team. This role will play a pivotal part in transforming the customer experience through innovative care strategies. You will directly influence the enhancement of Superhuman's product offerings and contribute to the retention and growth of our revenue-generating customer base.As a Customer Care Specialist, your responsibilities will include:Providing timely, empathetic, and personalized assistance, ensuring that customer needs are prioritized in every interaction.Managing non-technical inquiries regarding accounts, subscriptions, and product offerings through our help desk.Delivering exceptional customer service experiences that boost customer satisfaction and loyalty.Collaborating on various tasks both independently and with cross-functional teams to enhance operational efficiency and implement innovative ideas.Your Journey with Us:First 30 Days: Immerse yourself in our company culture while mastering the tools, workflows, and ticket resolution processes, supported by experienced team members.By Month Three: Acquire a deep understanding of our product offerings and complete six weeks of comprehensive training, successfully passing the final assessment to prepare for new challenges ahead.

Join Superhuman, where we embrace a flexible hybrid work model that combines focused individual time with collaborative in-person interactions. This innovative approach nurtures trust, fosters creativity, and builds a cohesive team spirit. Candidates must be based in Warsaw.About SuperhumanSuperhuman, a cutting-edge AI productivity platform, is on a mission to unlock the superhuman potential within everyone. Our suite of applications and intelligent agents seamlessly integrates with over a million applications and websites, enhancing productivity. Products include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's efficient inbox management, and Go, a proactive AI assistant that understands context and provides timely assistance. Since our inception in 2009, Superhuman has empowered over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to minimize busywork and concentrate on what truly matters. Discover more at superhuman.com and explore our core values here.The OpportunityWe are excited to invite a Customer Care Specialist to our Mail team, where you will play a crucial role in enhancing our product offerings and transforming the customer experience through innovative and effective customer care.In this role, you will:Become the foremost expert on Superhuman's products.Inspire and educate customers to excel in their email communications.Assist customers through emails and tickets, resolving issues and improving their daily lives.Serve as the voice of our customers, advocating for their needs internally.Influence our product and growth strategy to further enhance customer satisfaction.Continuously refine and elevate the team's performance and overall customer experience.Exceed expectations by crafting unique and delightful experiences for our customers.

Superhuman provides a vibrant hybrid work environment for this position. This adaptable model allows team members to enjoy focused work time while also engaging in face-to-face collaboration, nurturing trust, innovation, and a strong team culture. Applicants for this role must reside in Warsaw. About Superhuman Superhuman, which now encompasses Grammarly, is a cutting-edge AI productivity platform dedicated to unleashing the superhuman potential within individuals. Our suite of applications and agents integrates with over one million platforms and services, enhancing productivity wherever users work. Our offerings include Grammarly's writing enhancement tools, Coda's collaborative workspaces, Mail's inbox management, and Go, our proactive AI assistant that intuitively understands context to provide timely assistance. Founded in 2009, Superhuman is committed to helping over 40 million users, 50,000 organizations, and 3,000 educational institutions worldwide eliminate mundane tasks and concentrate on what truly matters. Discover more at superhuman.com and explore our core values here. The Opportunity To drive our ambitious objectives forward, we are in search of a Technical Support Specialist to become an integral part of our Support Engineering team within the Customer Care department. This role will be pivotal in revolutionizing the customer experience through innovative support strategies. In this capacity, you will significantly contribute to the enhancement of Superhuman's and Coda's product offerings while retaining and expanding our revenue-generating customer base by immersing in the technical landscape. As a Technical Support Specialist, your responsibilities will include: Providing timely, empathetic, and solution-oriented support, placing user needs at the forefront of every interaction. Assisting with inquiries regarding accounts, subscriptions, and products, ensuring accuracy, efficiency, and a seamless user experience. Troubleshooting technical challenges related to Superhuman's and Coda’s products, guiding users toward effective resolutions via email and live chat. Reproducing and escalating technical issues to engineers, contributing to the overall improvement of the user experience. Occasionally organizing calls with Enterprise clients to diagnose and resolve complex issues associated with SSO, SCIM, or the enterprise deployment of Superhuman's products or Coda Docs. Delivering a smooth, frustration-free support experience that enhances user satisfaction and loyalty. Collaborating with cross-functional teams to refine support processes, share insights, and drive product enhancements.

Superhuman provides a vibrant hybrid working environment for this position, allowing team members to enjoy focused work while benefiting from face-to-face collaboration that nurtures trust, creativity, and a robust team culture. Candidates for this role must be located in Warsaw.About SuperhumanSuperhuman, now including Grammarly, is an innovative AI productivity platform dedicated to unlocking the extraordinary potential within every individual. With a suite of applications and agents that seamlessly integrates with over 1 million applications and websites, Superhuman enhances productivity through tools like Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go—the proactive AI assistant that understands context and provides assistance automatically. Since our founding in 2009, we have empowered over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Explore more at superhuman.com and learn about our values here.The OpportunityTo meet our ambitious objectives, we are searching for a Customer Care Specialist to join our Mail team. This role is essential in enhancing Superhuman's product offerings and transforming the customer experience through innovative support strategies.In this role, you will:Become the foremost expert on Superhuman's products.Inspire, educate, and support customers to excel in their email communications.Engage with customers through email and ticketing systems to resolve issues and enhance their experiences.Act as the customer advocate, communicating their needs and feedback internally.Influence our product development and growth strategies to further delight our customers.Continuously optimize the efficiency and effectiveness of the customer experience.Go beyond expectations by creating personalized moments of delight for our customers.QualificationsAt least 1 year of experience in customer-facing roles, preferably with a technical software product.Ability to simplify complex concepts into clear and concise communication.

This is a full-time role based in our Warsaw hub (5 days per week). In this capacity, you will represent the IT department for our expanding Warsaw team while also contributing to global IT operations and collaborating with colleagues across various locations.About SuperhumanGrammarly is now a part of Superhuman, an innovative AI productivity platform dedicated to unlocking the superhuman potential in everyone. Superhuman's suite of applications and agents brings AI to the workplace, seamlessly integrating with over 1 million applications and websites. Our product offerings include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that comprehends context and delivers automated support. Established in 2009, Superhuman empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to minimize busywork and concentrate on what truly matters. Discover more at superhuman.com and explore our values here.The OpportunityWe are seeking an IT Helpdesk Engineer to join our Warsaw team and act as the primary IT contact for our growing hub. In this role, you will ensure efficient IT operations, support events and large meetings, and help provide an outstanding employee experience from day one.What makes this role exciting:Global impact, local ownership: You will manage the IT experience for the Warsaw hub while also addressing global support requests, troubleshooting, and resolving tickets for Superhuman team members worldwide.Shape the hub's IT future: As a pivotal figure in our Warsaw operations, you will have direct input on scaling IT infrastructure, optimizing workflows, and enhancing the employee experience as the hub expands.Work with modern tools and systems: You will manage and enhance systems across Okta, Jamf, Google Workspace, Zoom, and additional enterprise platforms, ensuring your skills remain sharp and your toolkit current.Cross-functional collaboration: Collaborate with teams across People Operations, Workplace Experience, and Engineering to deliver seamless onboarding experiences, support company events, and drive IT initiatives.In this role, you will:Provide first-level IT support to team members, troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration.Contribute to the global IT support queue, resolving end-user tickets for Superhuman team members.

Join us at joinus as a Relocation and Care Specialist, where you will play a pivotal role in assisting clients with their relocation needs and providing exceptional care support. You will collaborate with various departments to ensure a smooth transition for individuals and families navigating new environments.

Join Smart Factor by Cyclomedia as a Customer Success Specialist and play a pivotal role in enhancing the value of our GIS and smart city solutions for public sector clients. Your expertise will help clients fully integrate and utilize our technologies, ensuring they derive maximum benefit from our offerings.Your Key Responsibilities:Engage proactively with existing clients post-contract to maximize adoption of GIS solutions, street-level data, and infrastructure management systems.Guide clients through the practical and operational utilization of systems to ensure they are effectively integrated into daily operations.Analyze client usage of systems and identify untapped functional potential, data, and modules.Proactively recommend and sell additional solutions, modules, data, and services based on actual client needs and workflows.Independently manage sales activities related to existing clients while collaborating with Account Managers on larger proposals.Prepare and present proposals for extending collaboration, new phases of implementations, and novel system applications.Build long-term relationships with clients as a trusted advisor, leveraging your GIS knowledge, system expertise, and understanding of client processes.Conduct workshops, presentations, and training sessions (both online and in-person) demonstrating how Smart Factor by Cyclomedia solutions support specific operational and decision-making processes.Monitor solution adoption levels, identify risks of underutilization, and implement corrective actions.Collaborate with the Service Desk, technical teams, and GIS professionals to resolve issues that affect client adoption and satisfaction.Report on system usage, sales activities, and client development potential within the CRM system.Work closely with the sales team, technical teams, operational teams, and international teams within the Cyclomedia group.What We Offer:Stable employment (UoP or B2B).Opportunities for professional growth and development.Dynamic and supportive work environment.

At Veeam, the leading global authority in data resilience, we believe that businesses should have complete control over their data, anytime and anywhere. Our innovative solutions encompass data backup, recovery, portability, security, and intelligence. Headquartered in Seattle, Veeam safeguards the operations of over 550,000 customers globally, who rely on us to maintain their business continuity. Join us in our mission to evolve, learn, and create a significant impact for some of the world’s largest brands. The future of data resilience is bright—embrace it fearlessly with us.About the RoleWe are seeking a collaborative and articulate Customer Success Specialist who is exceptionally organized and possesses a strong technical understanding of Veeam's product offerings. The successful candidate will be driven by a desire to maximize customer success and outcomes. In this role, you will operate within a pooled Success model to deliver comprehensive support for customers lacking a dedicated Customer Success Engineer (CSE). You will actively engage with customer health metrics to promote adoption, deliver results, and foster growth across Veeam Data Cloud (VDC) and its associated products, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.

PayU operates as a payment and fintech company in over 50 markets, including Asia, Central and Eastern Europe, Latin America, the Middle East, and Africa. As part of the Prosus group, PayU supports more than 300,000 merchants and processes millions of transactions each day. The company’s PCI-certified platforms offer over 400 payment methods to consumers and businesses worldwide. This Warsaw-based position centers on delivering customer service for PayU clients. The Polish Customer Service Specialist answers inquiries, resolves issues, and manages complaints in a 24/7 operational environment. The role values clear communication, adaptability, and a strong focus on customer satisfaction. Key responsibilities Respond to customer inquiries and requests Resolve issues and address complaints Work within a 24/7 operational framework Maintain a high standard of customer satisfaction Requirements Excellent communication skills in Polish Ability to multitask and manage priorities Strong problem-solving skills Dedication to helping customers Location Warsaw, Poland

At Superhuman, we embrace a vibrant hybrid work model that empowers our team members to enjoy the best of both worlds: ample focus time along with in-person collaboration that nurtures trust, sparks innovation, and cultivates a strong team culture.About SuperhumanSuperhuman, the AI productivity platform that includes Grammarly, is on a mission to unleash the superhuman potential in every individual. Our suite of applications and agents seamlessly integrates with over 1 million applications and websites, providing tools like Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, our proactive AI assistant that understands context and offers help automatically. Established in 2009, Superhuman empowers more than 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Discover more at superhuman.com and explore our company values here.The OpportunityJoining the Grammarly for Education team as an Enterprise Customer Success Manager, you will play a crucial role in driving the adoption of our platform, ensuring our customers achieve maximum value, and facilitating their expansion with our services. Reporting to the Enterprise Customer Success Manager, you will be integral to the success engine focused on maximizing Grammarly's value for our educational clients.In this pivotal role, you will:Manage the complete post-sales customer journey for your assigned enterprise accounts, ensuring smooth onboarding, activation, and sustainable success.Develop and implement renewal strategies from start to finish, including pricing proposals and negotiations, to enhance retention and drive account growth.Collaborate with Sales and Key Accounts teams to pinpoint and capitalize on expansion and cross-selling opportunities.Facilitate impactful enablement experiences by thoroughly understanding customer objectives, training users on Superhuman’s products and features, and aligning product capabilities with organizational goals.Conduct strategic account reviews, offering tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans.Utilize customer engagement data and trends to identify risks, reveal opportunities, and take proactive measures to ensure customer satisfaction.

Role Overview Clifford Chance is seeking a Senior IT Specialist for its Warsaw HUB. This position oversees daily IT operations, maintains system integrity and security, and supports legal teams with technology solutions. Main Responsibilities Oversee and maintain IT systems to ensure reliability and security Support legal teams with technical solutions and troubleshooting Contribute to technology projects and process improvements Work with cross-functional teams to implement IT management practices Team and Collaboration This role works closely with colleagues across departments. Expect to participate in collaborative projects and help introduce new IT solutions to support the firm’s legal work.

Join our dynamic team as a Customer Service Specialist where you will play a pivotal role in delivering exceptional customer service. In this position, you will address customer inquiries, resolve issues, and manage complaints efficiently. This role involves working two shifts, including weekends and holidays, so flexibility is essential. Ideal candidates will possess outstanding communication and multitasking skills, strong problem-solving abilities, and a dedication to providing top-notch customer service.

Join our dynamic team as a Test Specialist at Arηs Group, a leading player in the European public sector IT landscape. We are seeking a detail-oriented professional to enhance our testing capabilities within our growing organization.Key Responsibilities:Design and develop comprehensive test plans and test cases while establishing an effective testing environment.Execute, debug, and validate application test cases and scripts.Document and confirm the completion of testing phases in alignment with development objectives.Analyze test results, track progress, and report any issues that arise.Evaluate functional and technical system designs for testability.Support quality assurance initiatives across projects.Maintain thorough documentation of tests and track any defects identified.Monitor and analyze test outcomes, focusing on system quality and reporting trends.Collaborate effectively with analysts, architects, software development teams, and service desk personnel.

Join our dynamic team at AccorHotels as a Controlling Specialist, where you will play a critical role in optimizing our financial performance. You will be responsible for analyzing financial data, preparing reports, and supporting management in decision-making processes. If you are passionate about finance and looking to grow your career in an international environment, we want to hear from you!

Join Base – a global leader transforming e-commerce!We are a technological powerhouse for sellers worldwide, providing an innovative all-in-one system. Our mission is to simplify the lives of online entrepreneurs by automating processes, dynamically scaling businesses, and effectively managing sales across multiple platforms. All of this is driven by our passion for innovation and modern technology. We operate globally, collaborating with thousands of marketplaces and industry leaders such as Amazon, eBay, Shopify, DHL, and FedEx, with our international team of experts working across Poland, Europe, both Americas, and Asia.But we are not just another tech company. We are one of the fastest-growing platforms in the industry – over the past three years, we have experienced dynamic growth, increasing our revenues and customer base worldwide. We foster a culture that values real impact and collaboration, with our team at the heart of our innovation.That’s why we are looking for you to join us as an Implementation Specialist!

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our advanced analytics solutions. You will engage with customers to understand their needs, provide strategic guidance, and drive adoption of our products. Your expertise will help foster long-lasting relationships with clients, making sure they derive maximum value from our services.

Join our dynamic team at YIT Group as a Customer Service Specialist in Warsaw. In this pivotal role, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. You will manage inquiries, resolve issues, and provide exceptional support that enhances customer satisfaction.The ideal candidate will possess strong communication skills, a commitment to customer service excellence, and the ability to work collaboratively within a team. Your contributions will be integral to fostering positive customer experiences and maintaining our reputation for outstanding service.

MyDr, part of the Docplanner group alongside m.in and ZnanyLekarz, develops technology for healthcare, specifically, advanced software for Electronic Medical Documentation (EMD) and comprehensive clinic management. Since 2017, MyDr has become a key provider of cloud-based EMD solutions in Poland, supporting over 65,000 daily users who rely on its tools to keep healthcare safe and efficient. Role overview The Customer Care Team Leader will guide the Business Customer Care team in Warsaw. This position focuses on leading people, monitoring team performance, and driving process improvements. Main responsibilities Lead a team of about 16, supporting their daily work and professional growth. Recruit and onboard new team members. Hold regular one-on-one meetings to strengthen relationships and exchange feedback. Analyze and report on team performance using established KPIs. Review customer interactions, including call recordings, and provide actionable feedback through coaching forms. Support team members’ development with growth plans, career paths, and involvement in additional projects. Advocate for the customer’s perspective in discussions with product teams, helping to improve service processes. Additional activities Participate in cross-department and international projects, working with Customer Care, Sales, Product, and other teams. Recommend process improvements and share feedback on new initiatives. Join client meetings and onboarding sessions to stay informed about client needs and suggest process enhancements. Promote a culture of continuous improvement and high standards within the team. Location This role is based in Warsaw.