Enterprise Customer Success Manager | Grammarly for Education

Grammarly embraces a versatile hybrid working model for this position. This adaptable structure offers team members a balance of focused work time and in-person collaboration, which nurtures trust, sparks innovation, and cultivates a robust team culture.About GrammarlyGrammarly is now part of Superhuman, an AI productivity platform dedicated to unleashing the superhuman potential in everyone. The Superhuman suite of applications and agents integrates AI across over 1 million applications and websites, featuring tools like Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that comprehends context and provides automatic support. Founded in 2009, Superhuman empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Discover more at superhuman.com and learn about our values here.The OpportunityAs a crucial member of the Grammarly for Education team, you will serve as an Enterprise Customer Success Manager, playing a key role in propelling our initiatives to drive product adoption, derive value, and ultimately guide our customers towards expansion. Reporting to the Enterprise Customer Success Manager, you will be essential in bolstering a customer success framework that seeks to maximize Grammarly's value for our education clients.In this role, you will:Manage the complete post-sales customer lifecycle for assigned enterprise accounts, ensuring smooth onboarding, activation, and sustained success.Develop and execute renewal strategies from start to finish, including pricing proposals and negotiations, to enhance retention and promote account growth.Collaborate cross-functionally with Sales and Key Accounts teams to identify and capitalize on expansion and cross-sell opportunities.Create impactful enablement experiences by thoroughly understanding customer objectives, training users on Superhuman's products and functionalities, and aligning product capabilities with organizational goals.Conduct strategic account reviews, offering tailored insights and performance metrics to reinforce value, deepen engagement, and coordinate success plans.Utilize customer engagement data and trends to pinpoint risks, uncover opportunities, and take proactive, data-driven actions that surpass performance targets.

At Superhuman, we embrace a vibrant hybrid work model that empowers our team members to enjoy the best of both worlds: ample focus time along with in-person collaboration that nurtures trust, sparks innovation, and cultivates a strong team culture.About SuperhumanSuperhuman, the AI productivity platform that includes Grammarly, is on a mission to unleash the superhuman potential in every individual. Our suite of applications and agents seamlessly integrates with over 1 million applications and websites, providing tools like Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, our proactive AI assistant that understands context and offers help automatically. Established in 2009, Superhuman empowers more than 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Discover more at superhuman.com and explore our company values here.The OpportunityJoining the Grammarly for Education team as an Enterprise Customer Success Manager, you will play a crucial role in driving the adoption of our platform, ensuring our customers achieve maximum value, and facilitating their expansion with our services. Reporting to the Enterprise Customer Success Manager, you will be integral to the success engine focused on maximizing Grammarly's value for our educational clients.In this pivotal role, you will:Manage the complete post-sales customer journey for your assigned enterprise accounts, ensuring smooth onboarding, activation, and sustainable success.Develop and implement renewal strategies from start to finish, including pricing proposals and negotiations, to enhance retention and drive account growth.Collaborate with Sales and Key Accounts teams to pinpoint and capitalize on expansion and cross-selling opportunities.Facilitate impactful enablement experiences by thoroughly understanding customer objectives, training users on Superhuman’s products and features, and aligning product capabilities with organizational goals.Conduct strategic account reviews, offering tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans.Utilize customer engagement data and trends to identify risks, reveal opportunities, and take proactive measures to ensure customer satisfaction.

Role overview Superhuman Platform Inc. seeks a Customer Care Specialist to support Grammarly users from its Warsaw hub. The focus of this position is to assist users, answer their questions, and ensure they can take full advantage of Grammarly's features. What you will do Respond to user inquiries and address issues in a timely manner Troubleshoot technical problems related to Grammarly's tools Provide clear, practical guidance to help users navigate the platform Support customer satisfaction and engagement by delivering attentive service Location This role is based at the company’s Warsaw hub.

Join our dynamic team at Adyen as a Customer Success Manager. In this pivotal role, you will be the primary point of contact for our clients, ensuring they achieve maximum value from our platform. You will collaborate closely with various teams to provide solutions, drive customer engagement, and foster long-term relationships.Your responsibilities will include:Understanding client needs and providing tailored solutions.Conducting regular check-ins to assess client satisfaction.Analyzing data to identify trends and opportunities for improvement.Facilitating onboarding and training sessions for new clients.If you are passionate about customer relationships and possess strong communication skills, we want to hear from you!

Scandit creates technology that helps businesses deliver goods more efficiently, connect patients with the correct medication, and improve retail operations. By automating workflows and transforming data into actionable insights, Scandit supports organizations across a range of industries. The team in Warsaw continues to play a key role in the company’s ongoing growth and development. Role overview The Digital Customer Success Manager joins the Customer Success team in Warsaw, focusing on adoption, satisfaction, and retention for a large group of enterprise clients. As Scandit develops its digital-first approach to customer success, this position helps shape engagement strategies using data, automation, and digital communication methods. What you will do Portfolio management: Oversee approximately 100 enterprise accounts across the Americas and EMEA, using Planhat to track account health, usage trends, and renewal risks. Digital engagement: Lead structured, scalable customer interactions such as virtual check-ins and adoption reviews. Coordinate with Account Managers, Field Marketing, and Customer Success colleagues to address customer needs, all handled remotely. Customer health and risk management: Analyze customer health data and take early action to resolve issues that could impact satisfaction or retention. Collaboration This role works closely with Account Managers, Field Marketing, and the broader Customer Success organization to maintain healthy enterprise accounts and support long-term relationships. Digital tools and automation are central to managing a high volume of accounts effectively. Location This position is based in Warsaw.

This is a full-time role based in our Warsaw hub (5 days per week). In this capacity, you will represent the IT department for our expanding Warsaw team while also contributing to global IT operations and collaborating with colleagues across various locations.About SuperhumanGrammarly is now a part of Superhuman, an innovative AI productivity platform dedicated to unlocking the superhuman potential in everyone. Superhuman's suite of applications and agents brings AI to the workplace, seamlessly integrating with over 1 million applications and websites. Our product offerings include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, the proactive AI assistant that comprehends context and delivers automated support. Established in 2009, Superhuman empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to minimize busywork and concentrate on what truly matters. Discover more at superhuman.com and explore our values here.The OpportunityWe are seeking an IT Helpdesk Engineer to join our Warsaw team and act as the primary IT contact for our growing hub. In this role, you will ensure efficient IT operations, support events and large meetings, and help provide an outstanding employee experience from day one.What makes this role exciting:Global impact, local ownership: You will manage the IT experience for the Warsaw hub while also addressing global support requests, troubleshooting, and resolving tickets for Superhuman team members worldwide.Shape the hub's IT future: As a pivotal figure in our Warsaw operations, you will have direct input on scaling IT infrastructure, optimizing workflows, and enhancing the employee experience as the hub expands.Work with modern tools and systems: You will manage and enhance systems across Okta, Jamf, Google Workspace, Zoom, and additional enterprise platforms, ensuring your skills remain sharp and your toolkit current.Cross-functional collaboration: Collaborate with teams across People Operations, Workplace Experience, and Engineering to deliver seamless onboarding experiences, support company events, and drive IT initiatives.In this role, you will:Provide first-level IT support to team members, troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration.Contribute to the global IT support queue, resolving end-user tickets for Superhuman team members.

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their desired outcomes using our advanced analytics solutions. You will engage with customers to understand their needs, provide strategic guidance, and drive adoption of our products. Your expertise will help foster long-lasting relationships with clients, making sure they derive maximum value from our services.

Who are we looking for? We are recruiting for one of two positions, depending on your experience:Project Manager: If you have at least 1-2 years of experience working with B2B clients (preferably in HR, SaaS, or agency sectors), can independently manage projects, and negotiate collaboration terms.Junior Project Manager: If you have initial experience in executing projects (business, student organizations, or volunteer work), and you are eager to learn and grow in the Customer Success area.You will primarily work with business clients (both Polish and international) to ensure the success of sports challenges, client satisfaction (CSAT), upselling (additional months or expanding the audience), and renewal (extending collaboration for another year). Your main responsibilities as a Project Manager (we will teach you everything!):Implementation of sports programs for business clients: maintaining ongoing contact with the company coordinator (usually from HR departments), acting as a consultant during the preparation of sports programs, supporting the promotion of activities, and building engagement among employees, summarizing results and collecting feedback on satisfaction with collaboration.Formal and financial aspects of client collaboration: signing contracts, presenting offers for extension/continuation of collaboration (upselling) with negotiation elements, financial settlements of the program.Maintaining good client relationships: feedback conversations, conducting workshops with corporate coordinators, inviting participation or co-hosting webinars, interactions on LinkedIn, conferences, or in-person meetings organized by Activy.Proactive participation in the development of the Customer Success team: participating in/leads meetings and workshops, sharing experiences, implementing recommendations and new technologies, initiating process optimizations and testing new solutions impacting customer satisfaction, users, and our team.Independent task and project management: managing Notion, prioritizing tasks, status updates on project execution, regular 1:1 meetings with the functional manager.Full understanding and current use of our product: a mobile application for sports challenges = you need to be somewhat active .Implementation of additional projects in areas such as marketing, sales, mobile application development, or process optimization: depending on your skills and development preferences. What awaits you at Activy:Hybrid work model: You decide when you work from the office (located on Marszałkowska in Warsaw).

We are seeking a dynamic and results-oriented Partner Success Manager to join our team at IFS in Warsaw. In this pivotal role, you will be responsible for fostering strong relationships with our partners and ensuring their success with our solutions. Your expertise will help drive partner engagement, leading to mutual growth and success.As a Partner Success Manager, you will:Develop and maintain strong relationships with partners.Provide strategic guidance and support to maximize partner performance.Collaborate with internal teams to enhance partner experience.Analyze partner performance metrics and develop action plans accordingly.Conduct training and workshops to empower partners with product knowledge.If you are passionate about partner success and thrive in a collaborative environment, we want to hear from you!

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their business goals through the effective use of our analytics and business intelligence solutions. You will be responsible for building strong relationships with clients, understanding their needs, and providing strategic guidance to maximize their success.

Join MicroStrategy as a Customer Success Manager where you will play a key role in ensuring our clients achieve their desired outcomes using our powerful analytics platform. As a vital part of our team, you will leverage your expertise in customer engagement and your fluency in Italian to build strong relationships with clients, helping them realize the full potential of our solutions.

Join MicroStrategy as a Senior Customer Success Manager, where you will play a pivotal role in ensuring our customers achieve their desired outcomes through our innovative analytics platform. In this position, you will leverage your expertise in customer relationship management and your fluency in German to foster strong client partnerships and drive adoption of our solutions.

As the leading global provider of data resilience, Veeam empowers businesses to take command of their data, ensuring access anytime and anywhere. With a comprehensive suite of solutions encompassing data backup, recovery, portability, security, and intelligence, Veeam protects over 550,000 customers worldwide, making sure their operations run smoothly. Join us in our mission to innovate, grow, and create significant impacts for some of the biggest brands in the world. Together, we can shape the future of data resilience.About the RoleWe are looking for a collaborative, articulate, and highly organized individual with a robust technical understanding of Veeam products. Your motivation will stem from a commitment to maximizing customer success and outcomes. As a Customer Success Engineer, you will serve as the primary technical advocate, driving long-term results across the Veeam Data Platform. You'll be responsible for onboarding, adoption, and optimization, proactively identifying churn risks, migrations, and upsell opportunities while leveraging your expertise in disaster recovery and resilience.

Superhuman embraces a flexible hybrid working model for this position, allowing team members to enjoy a balanced blend of focused work and in-person collaboration. This approach fosters an environment of trust, innovation, and a robust team culture. We welcome candidates who are based in Warsaw.About SuperhumanSuperhuman is an innovative AI productivity platform that aims to unlock the extraordinary potential within every individual. Our suite of applications integrates seamlessly with over 1 million platforms and websites, offering tools like Grammarly for writing assistance, Coda for collaborative workspaces, Mail for inbox management, and Go, a proactive AI assistant that comprehends context and provides automated assistance. Since our inception in 2009, Superhuman has empowered over 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to reduce busywork and focus on what truly matters. Discover more about us at superhuman.com.The OpportunityTo meet our ambitious objectives, we are seeking a Customer Care Specialist to join our Customer Care team. This role will play a pivotal part in transforming the customer experience through innovative care strategies. You will directly influence the enhancement of Superhuman's product offerings and contribute to the retention and growth of our revenue-generating customer base.As a Customer Care Specialist, your responsibilities will include:Providing timely, empathetic, and personalized assistance, ensuring that customer needs are prioritized in every interaction.Managing non-technical inquiries regarding accounts, subscriptions, and product offerings through our help desk.Delivering exceptional customer service experiences that boost customer satisfaction and loyalty.Collaborating on various tasks both independently and with cross-functional teams to enhance operational efficiency and implement innovative ideas.Your Journey with Us:First 30 Days: Immerse yourself in our company culture while mastering the tools, workflows, and ticket resolution processes, supported by experienced team members.By Month Three: Acquire a deep understanding of our product offerings and complete six weeks of comprehensive training, successfully passing the final assessment to prepare for new challenges ahead.

Join Superhuman, where we embrace a flexible hybrid work model that combines focused individual time with collaborative in-person interactions. This innovative approach nurtures trust, fosters creativity, and builds a cohesive team spirit. Candidates must be based in Warsaw.About SuperhumanSuperhuman, a cutting-edge AI productivity platform, is on a mission to unlock the superhuman potential within everyone. Our suite of applications and intelligent agents seamlessly integrates with over a million applications and websites, enhancing productivity. Products include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's efficient inbox management, and Go, a proactive AI assistant that understands context and provides timely assistance. Since our inception in 2009, Superhuman has empowered over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to minimize busywork and concentrate on what truly matters. Discover more at superhuman.com and explore our core values here.The OpportunityWe are excited to invite a Customer Care Specialist to our Mail team, where you will play a crucial role in enhancing our product offerings and transforming the customer experience through innovative and effective customer care.In this role, you will:Become the foremost expert on Superhuman's products.Inspire and educate customers to excel in their email communications.Assist customers through emails and tickets, resolving issues and improving their daily lives.Serve as the voice of our customers, advocating for their needs internally.Influence our product and growth strategy to further enhance customer satisfaction.Continuously refine and elevate the team's performance and overall customer experience.Exceed expectations by crafting unique and delightful experiences for our customers.

The Role:As a Customer Renewals Manager at MicroStrategy, you will play a crucial role in ensuring our customers maximize the benefits of our innovative technology solutions. You will oversee a diverse portfolio of accounts, focusing on enhancing product utilization and driving overall adoption. This position requires collaboration with various internal teams to promptly address customer needs and foster a culture of customer success. Your ability to influence and engage is vital to your effectiveness in this role.Key Responsibilities:• Monitor and manage subscription and contract renewal timelines.• Collaborate closely with Sales, Customer Success, Product Development, and Marketing teams to strategize account objectives.• Work with the legal department on contract negotiations.• Handle all aspects of the contract renewal process, including pricing, documentation, and follow-up on late payments.• Enhance your negotiation skills and customer relationship management techniques.• Develop and maintain accurate renewal forecasts to assist in revenue planning.• Negotiate terms and pricing for renewals.• Design engagement strategies to keep customers informed about product updates and best practices.• Implement initiatives to mitigate customer churn.• Stay informed about industry trends and SaaS product advancements.

At Veeam, the leading global provider of data resilience solutions, we believe that businesses should have complete control over their data, anytime and anywhere. We empower organizations through our comprehensive services in data backup, recovery, portability, security, and intelligence. Headquartered in Seattle, Veeam safeguards over 550,000 customers worldwide, ensuring they can maintain business continuity. Join us in our mission to innovate, learn, and create a significant impact for some of the largest brands globally. The future of data resilience is here—take bold steps forward with us.About the RoleWe are seeking a highly collaborative and articulate Security Success Engineer who is exceptionally organized and possesses a strong technical understanding of Veeam products. The right candidate is driven by the desire to maximize customer success and outcomes. This role requires a blend of soft and technical skills. You will collaborate with Customer Success Engineers (CSEs) and Account Executives (AEs) to achieve customer success across security-related products and use cases within the Veeam Data Platform (VDP). You’ll conduct readiness assessments, data modeling, and risk discussions with CISO/CIO stakeholders, while also monitoring telemetry and maturity in alignment with the Veeam Data Resilience Maturity Model (DRMM) to enhance security posture and identify growth opportunities.

As an Engineering Manager specializing in Enterprise Services Management at Asana, you will play a pivotal role in shaping the future of our enterprise solutions. Your leadership will inspire a talented team of engineers to innovate, develop, and deliver top-tier services that enhance productivity for our clients. You will collaborate closely with product management, design, and other engineering teams to drive the successful execution of projects that align with our strategic goals.

Join Smart Factor by Cyclomedia as a Customer Success Specialist and play a pivotal role in enhancing the value of our GIS and smart city solutions for public sector clients. Your expertise will help clients fully integrate and utilize our technologies, ensuring they derive maximum benefit from our offerings.Your Key Responsibilities:Engage proactively with existing clients post-contract to maximize adoption of GIS solutions, street-level data, and infrastructure management systems.Guide clients through the practical and operational utilization of systems to ensure they are effectively integrated into daily operations.Analyze client usage of systems and identify untapped functional potential, data, and modules.Proactively recommend and sell additional solutions, modules, data, and services based on actual client needs and workflows.Independently manage sales activities related to existing clients while collaborating with Account Managers on larger proposals.Prepare and present proposals for extending collaboration, new phases of implementations, and novel system applications.Build long-term relationships with clients as a trusted advisor, leveraging your GIS knowledge, system expertise, and understanding of client processes.Conduct workshops, presentations, and training sessions (both online and in-person) demonstrating how Smart Factor by Cyclomedia solutions support specific operational and decision-making processes.Monitor solution adoption levels, identify risks of underutilization, and implement corrective actions.Collaborate with the Service Desk, technical teams, and GIS professionals to resolve issues that affect client adoption and satisfaction.Report on system usage, sales activities, and client development potential within the CRM system.Work closely with the sales team, technical teams, operational teams, and international teams within the Cyclomedia group.What We Offer:Stable employment (UoP or B2B).Opportunities for professional growth and development.Dynamic and supportive work environment.

At Veeam, the leading global authority in data resilience, we believe that businesses should have complete control over their data, anytime and anywhere. Our innovative solutions encompass data backup, recovery, portability, security, and intelligence. Headquartered in Seattle, Veeam safeguards the operations of over 550,000 customers globally, who rely on us to maintain their business continuity. Join us in our mission to evolve, learn, and create a significant impact for some of the world’s largest brands. The future of data resilience is bright—embrace it fearlessly with us.About the RoleWe are seeking a collaborative and articulate Customer Success Specialist who is exceptionally organized and possesses a strong technical understanding of Veeam's product offerings. The successful candidate will be driven by a desire to maximize customer success and outcomes. In this role, you will operate within a pooled Success model to deliver comprehensive support for customers lacking a dedicated Customer Success Engineer (CSE). You will actively engage with customer health metrics to promote adoption, deliver results, and foster growth across Veeam Data Cloud (VDC) and its associated products, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.