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Enterprise Customer Success Manager - Denmark

TrustpilotCopenhagen
On-site Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Lead high-stakes post-sale alignments and executive onboarding for top-tier accounts, ensuring a seamless transition from New Business to adoption, while establishing a robust multi-level relationship map for strategic buy-in from the outset. Transform technical usage data into compelling ROI narratives, demonstrating how Trustpilot impacts every stage of the digital marketing funnel—from generating top-of-funnel traffic to enhancing bottom-of-funnel conversions and fostering long-term brand advocacy. Maintain a high Gross Renewal Rate (GRR) by actively monitoring customer health and addressing potential risks proactively. Oversee the holistic health of your portfolio by designing tailored success plans aimed at mitigating complex churn risks and identifying strategic growth opportunities. Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio. Serve as the primary executive contact for high-tier accounts, bridging customer business needs with Trustpilot’s leadership; effectively diagnose complex product value or onboarding issues while strategically triaging commercial matters to Account Managers for a seamless partnership. Synthesize high-tier customer needs into structured insights that inform our global product roadmap, ensuring Trustpilot evolves alongside the most sophisticated players in the market.

About the job

At Trustpilot, we are on an exciting journey as a profitable, high-growth FTSE-250 company with a bold vision: to become the universal symbol of trust. As the operator of the world's largest independent consumer review platform, we have made significant strides, but there remains much thrilling work ahead. Join us at the core of trust!

As an Enterprise Customer Success Manager, you will serve as the primary value owner and strategic partner for our most complex and high-tier accounts in the Danish market. Transitioning from tactical management to a trusted advisory role, you will ensure that Trustpilot is intricately woven into our customers' long-term business strategies and digital ecosystems.

Your primary objective will be to architect success for your portfolio—from onboarding and adoption to measurable outcomes and customer advocacy—by converting intricate business challenges into quantifiable product value. You will play a crucial role in fostering high-impact adoption and securing long-term retention through executive-level partnerships and an in-depth understanding of the digital landscape.

About Trustpilot

Trustpilot is a leading platform in the consumer review sector, dedicated to fostering trust and transparency between businesses and consumers. With a commitment to innovation and customer success, we empower businesses to harness the power of reviews to enhance their online reputation and drive growth.

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