companyBrex logo

Enterprise Customer Success Manager at Brex | New York City

BrexNew York, New York, United States
Hybrid Full-time $132.9K/yr - $166.1K/yr

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Manager

Qualifications

To succeed in this role, you should possess:A strong background in customer success, account management, or related fields. Proven ability to develop strategic relationships with C-level executives. Excellent communication and presentation skills. Experience in financial technology or a related industry is highly desirable. A proactive approach to problem-solving and a passion for delivering exceptional customer experiences.

About the job

Why join us

Brex is an innovative AI-powered spend management platform that empowers businesses to manage expenses confidently. Our integrated solutions, which include corporate cards, banking, and global payment services, are designed to streamline travel and expense management. Trusted by a diverse range of companies from startups to large enterprises, including renowned names like DoorDash, Flexport, and Compass, Brex enables clients to optimize spending, reduce costs, and enhance operational efficiency on a global scale.

At Brex, we foster an environment where you can challenge your limits, innovate beyond the norm, and collaborate with some of the brightest minds in the industry. We are dedicated to cultivating a diverse and inclusive workplace, believing that your potential should only be restricted by your ambitions. We support your professional growth by providing you with the necessary tools, resources, and support.

Sales at Brex

The Sales team is the driving force behind Brex's growth. We are responsible for acquiring new clients, nurturing existing relationships, and positively impacting the company’s revenue. With limitless opportunities and territories, your aspirations dictate your success. We celebrate achievements together and consistently reward high performance. If you're eager to sell a groundbreaking product and take ownership of your role, this is the team for you.

What you’ll do

As an Enterprise Customer Success Manager, you will act as a trusted financial technology advisor to Brex’s most significant clients, collaborating closely with CFOs, Controllers, and finance operations teams to unlock the full potential of Brex’s offerings. You will develop and implement tailored account strategies that align with each client's business objectives, ensuring impactful results across their financial operations.

You will oversee the complete lifecycle of customer success, from onboarding to renewal, utilizing product usage insights, stakeholder engagement, and cross-functional teamwork to enhance product adoption, minimize churn, and increase account value.

Where you’ll work

This position is based in our New York City office, operating within a hybrid model that merges the vibrant atmosphere of in-office work with the flexibility of remote arrangements. A minimum of two office days per week is required, specifically on Wednesdays and Thursdays, with the added benefit of up to four weeks of fully remote work each year!

Responsibilities

  • Formulate and manage strategic account plans aimed at driving retention, expansion, and adoption within your portfolio of enterprise customers.
  • Serve as a trusted advisor to finance stakeholders by offering guidance on best practices in spend management, credit policies, and more.

About Brex

Brex is a pioneering AI-driven spend management platform that redefines how businesses handle expenses. By integrating corporate cards, banking, and global payment solutions, Brex provides companies with the confidence to manage their spending effectively, ultimately enhancing operational efficiency and reducing costs.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.