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Enterprise Account Manager

HookLondon
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:Proven track record in account management or customer success roles, particularly in enterprise environments. Exceptional communication and interpersonal skills with the ability to build relationships with senior stakeholders. Strong analytical skills to assess customer needs and drive strategic initiatives. Experience in working with AI or machine learning technologies is a plus. Ability to manage multiple projects simultaneously and work in a fast-paced environment.

About the job

Hook builds AI-driven tools that help businesses increase revenue and deepen customer loyalty. The platform offers accurate forecasting and helps companies maximize value from their existing customers. Backed by Balderton Capital, Lightspeed, and other major investors, Hook was recently ranked 33rd on the Sifted 100 UK & Ireland 2025 list of fastest-growing startups. The team is committed to strong customer engagement and a high-performing workplace.

Role overview

The Enterprise Account Manager is responsible for driving revenue growth, retention, and account expansion within Hook’s enterprise customer base. This position serves as the main commercial contact for assigned accounts, overseeing the full customer lifecycle from onboarding and adoption to renewals and identifying new opportunities.

Most clients are experienced Customer Success teams, so the role involves working with knowledgeable buyers and senior stakeholders. Success depends on strong commercial instincts, credibility at the executive level, and the ability to connect Hook’s product features to business results.

What you will do

  • Deliver commercial outcomes across assigned enterprise accounts, including renewals, expansion pipeline, and revenue growth.
  • Find and secure expansion opportunities by building account plans, engaging key stakeholders, and managing success plans.
  • Develop expertise in Hook’s platform to advise customers on adoption, integration, and best practices.

Location

London

About Hook

Hook is dedicated to reshaping the future of customer growth by leveraging cutting-edge AI and Machine Learning technologies. We are committed to helping businesses predict revenue accurately and enhance customer loyalty, ultimately allowing them to realize significant value from their existing customer base.

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