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Engineering Manager, User Adoption & Value Realization

AcuityMDBoston or Remote
Remote Full-time $220K/yr - $265K/yr

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Experience Level

Manager

Qualifications

To excel in this role, candidates should possess strong technical expertise, a deep understanding of software development processes, and experience in leading engineering teams. Exceptional communication skills and the ability to foster collaboration across departments are essential. A proven track record in driving user engagement and value realization in a SaaS environment will be highly regarded.

About the job

Engineering Manager, User Adoption & Value Realization

AcuityMD is an innovative software and data platform dedicated to accelerating the accessibility of medical technologies. Our mission is to empower MedTech companies with insights into product usage, customer variability, and the identification of opportunities for physicians to enhance patient care. With approximately 6,000 new medical devices approved by the FDA each year, our solutions enable MedTech firms to effectively connect these advancements with healthcare providers, thereby improving patient outcomes with cutting-edge technology. Backed by leading investors such as Benchmark, Redpoint, ICONIQ Growth, and Ajax Health, we are a rapidly growing SaaS organization.

We are seeking a highly technical and empathetic Engineering Manager to spearhead our Adoption and Value Realization team. This role is pivotal in driving significant user engagement with our current product features and ensuring that customers derive clear and measurable value from AcuityMD. As the inaugural manager of this newly established team, you will play a key role in guiding technical investments, achieving product success, expanding the team, and mentoring engineers. You will also collaborate closely with the engineering leadership team to influence the culture, processes, and technical strategies across the engineering department.

We are looking for a world-class technical thinker and inspiring leader for this impactful position. We believe that the intricacies of software development matter greatly, and that managers who lead from the front, with a deep understanding of their team's mission, product, and its connection to our broader company strategy, truly flourish in our environment.

Team Mission

The Adoption and Value Realization Team is dedicated to fostering robust engagement across our existing customer base. Our objective is to ensure that every AcuityMD user experiences the benefits and enhanced commercial outcomes of our platform on a weekly basis, thereby encouraging consistent usage among our paid subscribers and deepening engagement with our most influential workflows.

This team is responsible for developing the systems and experiences that link product value to user behavior, including email notifications, push notifications, SMS alerts, marketing enablement tools, value storytelling, and our engagement dashboard. We establish feedback loops, activation surfaces, and insight tools that transform product capabilities into tangible customer outcomes.

Responsibilities

  • Collaborate with various teams across the organization to deliver product experiences that lead to measurable increases in engagement and value realization, fostering strong cross-functional partnerships.
  • Work closely with Product Management to define, instrument, and refine engagement funnels and feedback mechanisms.
  • Create systems that facilitate intelligent notifications, deliver high-impact insights to users, and support...

About AcuityMD

AcuityMD is a cutting-edge software and data platform designed to enhance the accessibility of medical technologies. With a commitment to improving patient care through innovative MedTech solutions, AcuityMD leverages data insights to empower healthcare providers and MedTech companies alike.

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