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Engineering Manager, Order Systems

OpenAISan Francisco
On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in engineering management, particularly in order management and billing systems. Strong knowledge of automation, workflow design, and data flow architecture. Excellent leadership skills with a focus on mentoring and team development. Ability to navigate complex and ambiguous problem spaces. Exceptional communication skills for cross-department collaboration.

About the job

About Our Team
At OpenAI, we are dedicated to ensuring our innovative products are effectively monetized to meet the diverse needs of our customers. Our Financial Engineering team works closely with the Go-To-Market (GTM) and Finance departments to continuously adapt our billing architecture to align with our dynamic internal requirements.

About the Opportunity

We are seeking a talented Engineering Manager to oversee and enhance the workflows that drive quoting, tracking, and fulfillment for all OpenAI sales. This role is pivotal in developing essential billing and invoicing capabilities while collaborating on customer-facing billing experiences to uphold financial integrity, ensure auditability, and provide a seamless onboarding and billing journey for enterprise clients.

Key Responsibilities:

  • Lead and mentor a team of engineers focused on automating order management, prioritizing reliability, accuracy, and a positive customer onboarding experience.

  • Own the design and roadmap for order data flows into various downstream systems, including internal provisioning, billing, invoicing, and revenue management.

  • Create and maintain resilient workflows that automate entitlements, provisioning, usage controls, SKU attribution, invoice generation, and revenue recognition—streamlining processes while maximizing accuracy and traceability.

  • Enhance the accuracy and timeliness of provisioning, billing, and invoicing through automation, validation, and reconciliation, reducing manual intervention.

  • Establish robust operational practices (observability, alerting, runbooks, on-call) to ensure system health with minimal human oversight.

  • Collaborate extensively with Sales Operations, Finance, Accounting, Support, Product, Security, and Compliance teams to translate complex requirements into resilient, auditable workflows.

  • Navigate ambiguous problem spaces and evolving product offerings, creating scalable frameworks and abstractions as OpenAI's commercial footprint grows.

  • Uphold high engineering standards through technical direction, design reviews, mentoring, and fostering a culture of ownership and continuous improvement.

  • Exhibit strong leadership by mentoring engineers, recruiting and retaining top talent, managing stakeholder expectations, and balancing customer needs with deliverable realities.

You Will Excel in This Role If You:

  • Possess a passion for leading engineering teams and driving process improvements.

  • Have a proven track record of managing complex engineering projects and fostering collaboration across diverse teams.

  • Enjoy tackling challenges with innovative solutions while maintaining a customer-centric approach.

About OpenAI

OpenAI is at the forefront of artificial intelligence research and deployment, dedicated to creating safe and beneficial AI systems. Our mission is to ensure that artificial general intelligence (AGI) benefits all of humanity. We foster a collaborative and innovative environment where talented individuals can thrive and contribute to groundbreaking advancements in technology.

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