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Engineering Manager, Customer Experience

WhatnotSan Francisco, CANew
On-site Full-time

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Experience Level

Manager

Qualifications

Proven experience in engineering management, preferably in a customer-focused environment. Strong background in software development, with expertise in relevant technologies. Exceptional leadership and communication skills to inspire and mentor your team. Ability to analyze data and metrics to drive decisions and improvements. Experience with agile methodologies and project management.

About the job

Whatnot is hiring an Engineering Manager focused on Customer Experience in San Francisco, CA. This position leads a team working to improve every stage of the customer journey.

Role overview

This role centers on guiding engineers as they build and refine technology to support customer needs. The team’s work aims to boost user satisfaction and make interactions with Whatnot more seamless.

What you will do

  • Lead and mentor a group of engineers dedicated to customer experience projects
  • Drive technical solutions that improve how customers interact with the platform
  • Shape and influence customer experience strategy to align with business objectives
  • Ensure engineering efforts support both user satisfaction and company goals

Impact

Your leadership will help define how technology supports customers at Whatnot. The work done by this team directly affects customer satisfaction and the company’s ability to meet its objectives.

About Whatnot

Whatnot is a vibrant marketplace that connects buyers and sellers through live shopping experiences. With a focus on community and interaction, we strive to create an engaging platform that empowers users to discover unique products. Join us in revolutionizing the way people shop online!

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