Engineering Manager, Agent Experiences

Join Us in Creating Financial FreedomAt Wealthsimple, we are dedicated to democratizing financial services, making them accessible, transparent, and affordable for all. As Canada's leading fintech company, we serve over 3 million clients and manage more than $100 billion in assets. Our fast-paced environment thrives on ownership, accountability, and a genuine care for our clients. If you're passionate about improving lives through finance, we want to hear from you.We take pride in our achievements, and we’re just getting started. Explore our Culture Manual and discover how we work.Our Client Operations team goes beyond mere ticket resolution; we tackle financial challenges by simplifying complex concepts into understandable solutions. We continuously recruit and offer flexible start dates to foster our growth.Location & Work ModelHybrid Work Environment: This role is based at our Toronto headquarters.In-Office Requirement: Candidates must be available to work in a hybrid setting and visit our offices at 80 Spadina Avenue as needed.Your Daily ResponsibilitiesClient Advocate: As a voice for Wealthsimple, you will represent our clients' financial interests and convey investment, trading, and personal finance concepts in a straightforward manner.Problem Solving: Take charge of the client journey, whether facilitating complex transfers or managing back-office operations, ensuring clients meet their objectives, like promotion deadlines.Collaborative Mindset: Work closely with all departments, from Product to Operations, gaining insights into our financial tools and enhancing them through direct client interactions.Fintech Expertise: Develop your skills as a fintech expert by mastering various applications and platforms to deliver innovative solutions.

Join Us in Creating Financial Solutions for EveryoneAt Wealthsimple, our goal is to empower individuals to achieve financial independence by offering straightforward, transparent, and affordable financial services. As Canada's leading fintech company, we serve over 3 million clients, managing more than $100 billion in assets. We prioritize speed, ownership, and genuine care for our users, and if this resonates with you, we'd love to hear more.We take great pride in our accomplishments and are excited for what lies ahead. Discover more about our values in our Culture Manual and learn about how we operate.Our Client Operations team does more than just address inquiries; we tackle financial puzzles by translating complex concepts into human-centered solutions. We continuously seek new team members with monthly start dates to support our ongoing growth.Work Environment and LocationHybrid Model: This position is based in Toronto, Ontario.Office Presence: Candidates must be able to work in a hybrid environment and attend our office at 80 Spadina Avenue as business needs require.Your Daily Impact:The Voice of Wealthsimple: You are more than just a support agent; you are a champion for our clients' financial interests. You will demystify investment, trading, and personal finance concepts, making them accessible to all.Strategic Problem Solving: You will guide the client journey, whether facilitating complex institutional transfers or navigating back-office operations, ensuring clients meet their financial objectives.Creator-Owner Mindset: Collaborating closely with various departments, from Product to Operations, you’ll learn the intricacies of developing our financial tools and enhance them through direct client engagement.

As a Client Experience Coordinator for raisin®, you will play a pivotal role in ensuring our charitable clients receive exceptional technical support and training. Your responsibilities will include:Technical Support: Deliver ongoing assistance for various charitable organizations utilizing the raisin® online fundraising platform.Training: Conduct comprehensive training sessions for clients on the features and functionalities of the raisin® product, both online and in-person.Tracking: Maintain an up-to-date CRM tool with detailed records of account activities, opportunities, and contact information. Accurately track and bill support time.Marketing: Aid in marketing efforts, both digital and print, as required.Business Development: Support ongoing business development initiatives directed by management.Product Development: Collaborate in identifying potential features for future product enhancements.What We Offer:Join a stable yet dynamic company with over 20 years of experience.Receive a competitive salary.Enjoy a comprehensive health and benefits package.Participate in team-building activities and social events.Work alongside a supportive team of intelligent colleagues.This position is primarily remote, but candidates living in Canada are encouraged to apply.This is a full-time role, Monday to Friday, with a salary range of $44,000 to $50,000, based on experience.COVID-19 Precautions:Currently, all team members at A.K.A. are working remotely. Training and onboarding will take place online until further notice. However, candidates must be able to work in our renovated office in Toronto once it is safe to do so.

The Associate, Client Experience plays a pivotal role in enhancing client satisfaction by assisting the Manager, Client Experience in a variety of operational tasks. Key responsibilities include the meticulous processing and maintenance of policy documentation, ensuring data integrity, and efficiently addressing customer inquiries. The associate will also support administrative functions and uphold client records, facilitating the delivery of outstanding service to our clientele.

As the Director of Client Experience at Cavell Risk Management Inc., you will play a pivotal role in fostering and nurturing robust relationships with our clients. Your commitment to delivering exceptional service and tailored solutions will ensure that we meet the distinct needs of each business. In addition to managing client accounts, you will proactively identify new business opportunities and collaborate with team members to meet our organizational goals and stimulate growth.

Are you seeking an exciting and rewarding career with ample opportunities for growth and development?Do you have a genuine enthusiasm for assisting others and delivering exceptional customer service?Would you like to join a vibrant and collaborative team?If you answered YES to all three questions, we invite you to consider a position with us! XYZ Storage stands as the leading self-storage provider in Canada.We are currently looking for a Client Experience Manager (CEM) to become a vital part of our expanding team in this established role.Compensation:$19.50 - $21.00 per hourGenerous Quarterly Bonus up to $2,100 annuallyRRSP Program with Matching up to $500 per yearAdditional Perks:Complimentary LunchComprehensive Benefits ProgramPaid Professional Development CoursesPaid Personal DaysMilestone Recognition Awards and GiftsMentorship OpportunitiesDefined Career PathPaid Training SessionsBirthday Recognition and GiftsOur Supportive Culture:We pride ourselves on being anything but a conventional corporate team. We foster a family-like atmosphere where your career growth is nurtured and encouraged. We believe in balancing professionalism with fun while committing to providing outstanding service to our customers. Our goal is to always act in the best interest of our clients.We are dedicated to taking care of our employees through generous benefits and opportunities for advancement. In turn, we expect our team members to exceed our customers' expectations.Position Overview:As a Client Experience Manager, your primary focus will be to uphold XYZ Storage's reputation for exceptional customer service. Alongside assisting clients and renting storage units, you will also engage in daily operations and sales activities.The Client Experience Manager role encompasses three core areas:Client ServiceShowcasing available storage units to customersFacilitating unit rentalsSelling merchandise and servicesFacility OperationManaging the opening and closing of the facilityMaintaining cleanliness and presentation of all areasConducting locker checksCleaning the office and kitchen spacesEnsuring trucks are well-kept, clean, and parked orderlySalesThis role requires strong sales capabilities, coupled with an ability to effectively communicate why we are the best choice for potential customers who may be exploring options. Ideal candidates will demonstrate confidence and quickly assess the needs of our leads.

As the Client Experience Manager at Cavell Risk, you will play a pivotal role in delivering exceptional insurance brokerage services to our clients. You will be the primary point of contact for clients, expertly managing relationships and ensuring high levels of customer satisfaction. In this dynamic position, you will also support our sales and marketing initiatives, driving our firm's success. Note: A valid RIBO license is mandatory for this role.

Dept is hiring an Account Supervisor for a 6-month fixed-term contract based in Toronto, Ontario. This position centers on leading client accounts and maintaining clear, effective communication throughout each project. Role overview The Account Supervisor guides client relationships and ensures service meets expectations. Close collaboration with cross-functional teams is essential to develop solutions that align with client goals. Key responsibilities Oversee day-to-day account management and performance Identify opportunities to grow client accounts Build and maintain strong client partnerships Coordinate with internal teams to deliver on client objectives Who will succeed This contract role suits professionals who bring attention to detail, strong organizational skills, and a collaborative approach. Experience managing multiple priorities and fostering client trust will help drive success in this position.

Homebase supports small businesses by building tools that help teams work better together. The company values empathy, quick action, and collaboration. Team members aim to raise standards and recognize each other's achievements. The Senior Accountant role is a hybrid position based in Toronto, joining the Accounting team at Homebase. This position centers on daily accounting operations, supporting month-end close, preparing for audits, and maintaining accurate financial records. The Senior Accountant will work to ensure compliance with internal controls and policies, while also finding ways to improve accounting processes. Main Responsibilities Manage month-end close activities such as bank reconciliations, lease accounting, accruals, commissions, and other tasks to support accurate financial reporting under US GAAP using NetSuite. Oversee the employee expense process by handling reimbursements, enforcing policy compliance, and monitoring adherence. Prepare audit-ready reconciliations and schedules, and act as a point of contact for external auditors during audits. Conduct monthly flux analysis to identify trends and variances, determine their operational causes, and provide actionable recommendations. Provide backup for accounts payable and corporate credit card operations in Ramp, including vendor management, bill processing, expense coding, approval routing, reconciliation, and compliance checks. Work with and help improve accounting systems and AI-enabled tools to enhance data accuracy, simplify reconciliations, automate routine work, and streamline reporting. Independently lead accounting projects and initiatives, such as drafting technical memos, preparing reconciliations, and supporting balance sheet reconciliations as needed.

This Senior Account Executive position is a 6-month fixed-term contract based in Toronto. The role centers on managing important client relationships and supporting their success. What you will do Build and maintain strong connections with key clients Understand client needs and recommend solutions that fit both their goals and the company’s objectives Present services clearly and persuasively to clients Work closely with teams across different functions to deliver quality outcomes What helps in this role Experience in account management, especially in client-facing roles Strong communication skills for both presenting and relationship-building Strategic thinking to align client needs with business goals Ability to collaborate with colleagues from various departments This contract offers the chance to contribute directly to client satisfaction and the company’s growth during a focused six-month period.

Join our dynamic team at Homebase as a UX Engineer. In this role, you will play a pivotal part in designing and enhancing user experiences across our platforms. We are looking for a talented individual who is passionate about user-centered design and technology. Your expertise will help us create seamless and engaging interactions for our users.This is a hybrid position, allowing you to work both remotely and in our Toronto office. We value collaboration and innovation, and you will have the opportunity to contribute to exciting projects that make a difference.

Role Overview Paralucent is seeking a Salesforce Developer for a 6-month contract, with the possibility of extension. This hybrid role is based in Toronto, Ontario, and requires working onsite at the client’s office two days each week. The position supports a client in the banking sector. What You Will Do Customize Salesforce solutions to align with client requirements Collaborate with a team to deliver tailored Salesforce functionality Support ongoing development and enhancements for banking sector projects Key Details Contract duration: 6 months, potential for extension Location: Toronto, Ontario (hybrid; 2 days per week onsite)

This internship requires in-office work at OpenTable’s downtown Toronto office two days per week. The program runs for 12 weeks. OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), connects millions of diners with over 60,000 restaurant partners worldwide. With more than 25 years in the industry, OpenTable provides technology that helps restaurants focus on hospitality and helps guests find the right spot for any occasion. Role overview The People Operations Intern joins a global team that values hospitality and care. This position focuses on improving the HR document management system, emphasizing accuracy, privacy, and compliance. The internship is based in Toronto and follows a hybrid schedule. What you will do Lead the transition of employee documents from various formats into Workday Develop and maintain a centralized, well-organized record-keeping system Ensure employee files are secure, searchable, and compliant with privacy standards Handle high-volume data organization while upholding data integrity Collaborate with HR and IT teams to integrate digital files into daily operations Report to the People Operations Team Lead Requirements Strong attention to detail and organizational skills, with an interest in HR information systems Comfortable managing complex data and documentation Commitment to data privacy and operational efficiency

Join Boosted.ai, where we are revolutionizing finance with AI designed specifically to enhance investment strategies and productivity. Our mission is to empower investment teams to optimize their workflows and decision-making processes. Trusted by leading enterprises managing over $5 trillion, our innovative platform is a game-changer in the financial sector.Our tools are tailored for everyone from rapidly growing hedge funds to global financial institutions, enabling them to outpace their competition with cutting-edge AI solutions. We believe that the future of finance lies in the hands of investment professionals who leverage superior tools for a competitive advantage grounded in data, experimentation, and automation.At Boosted.ai, we aim to help our users navigate the complexities of data, allowing them to focus on what truly matters. If you are a proactive individual with a collaborative mindset, eager to help teams discover their competitive edge, we want to hear from you!

Join System Canada Technologies as a C Programmer and contribute to exciting projects that shape our technological landscape. We are seeking a detail-oriented and motivated individual who is passionate about coding and software development.In this role, you will be responsible for developing and maintaining software applications using C programming. Your expertise will help us optimize our systems and deliver high-quality solutions to our clients.

About UsAt #paid, we are dedicated to empowering creators to pursue their passion—creating. Our innovative marketplace seamlessly connects accredited creators with some of the world's most renowned brands, including McDonald’s, Samsung, and Disney, cultivating genuine collaborations that yield substantial business results. We have developed a marketplace that addresses significant challenges in the creator ecosystem, from equitable pricing to algorithmic matching and content usage rights, guaranteeing that every partnership is effective and smooth.With our proprietary technology and an unwavering commitment to trust and transparency, we are transforming the way brands and creators collaborate to create magic. Recognized as the top choice for customer support and managed services, #paid is at the forefront of the creator marketing industry. Through cutting-edge technology and a team of driven individuals, we are reshaping the future of the creator economy.The RoleIn your role as the Senior Client Success Manager overseeing our Key Accounts, you will serve as a trusted strategic advisor and operational expert for some of our most valued brand partners. This position combines meticulous campaign execution (including Creator Management) with relationship-focused account and client management.You will orchestrate intricate creator marketing initiatives from inception to completion while fostering enduring relationships with enterprise-level clients. Your responsibility includes not only ensuring that campaigns meet client goals but also collaborating with the Client Partners on account renewals and growth.You will work cross-functionally with teams such as Product, Sales, Media, Analytics, and Strategy to achieve outstanding outcomes, retain and expand key accounts, and influence how #paid collaborates with its largest clients.

Join our team at Momentum Financial Services Group, where we are dedicated to empowering individuals by transforming their financial experiences. With over 40 years of expertise, we are the driving force behind Money Mart, Canada's largest non-bank branch network, and a pioneering provider of financial solutions tailored for underserved communities. Our diverse offerings, including short-term loans, money transfers, and prepaid cards, ensure that millions of customers have access to essential financial resources whenever they need them. At MFSG, we collaborate across various teams to develop innovative solutions that eliminate barriers and enhance financial accessibility. Your role will be integral in problem-solving, system-building, and strategic planning, ultimately providing meaningful support to those who rely on us.

About the Role Okta is building trusted identity infrastructure for the era of AI. As Senior Product Manager for AI Agents, based in Toronto, this role focuses on shaping how organizations manage identity, permissions, and auditability for AI-driven agents and workflows. What You Will Do Drive the vision and development of "Okta for AI Agents," a new product area at the intersection of Identity, Security, and Artificial Intelligence. Define authentication, authorization, and governance models for AI agents acting on behalf of people and organizations. Work with advanced technologies, including Agent-to-Agent connectivity, MCP servers, and autonomous agents. Collaborate across engineering, design, and go-to-market teams to deliver secure, scalable solutions for automated workflows. Contribute to a product that addresses real-world challenges in AI security and identity management. Who We’re Looking For Experience leading product initiatives in fast-moving environments. Strong interest in the convergence of identity, security, and artificial intelligence. Ability to solve complex problems with practical solutions. Comfort working hands-on and influencing cross-functional teams. Motivation to deliver high-quality results with real-world impact. Location This position is based in Toronto, Ontario, Canada.

Are you seeking an exciting and rewarding career with opportunities for growth and professional development?Do you have a genuine passion for assisting others and delivering exceptional customer service?Are you eager to become a valued member of a vibrant team?If you answered YES to all these questions, we want to hear from you! XYZ Storage is the leading self-storage provider in Canada.We are on the lookout for a Client Relations Manager (CRM) to join our expanding team in a well-established role.Compensation:$19.50 - $21.00 per hourQuarterly bonuses up to $2,100 annuallyRRSP program with matching contributions up to $500 per yearAdditional Perks:Complimentary lunchComprehensive benefits programAccess to paid training and coursesPaid personal daysMilestone awards and giftsMentorship opportunitiesDefined career pathwaysSpecial recognition and gifts on your birthdayClient Relations Manager Role Overview:As a Client Relations Manager at the premier self-storage company in the Greater Toronto Area, you'll engage with current and potential customers through phone, email, and live chat. Your role will be pivotal in upholding XYZ Storage's reputation for exceptional customer service, promoting our self-storage solutions, and overseeing the scheduling and logistics of our truck fleet!You will operate from our dedicated Client Management Office located in Toronto, easily accessible by public transport with complimentary parking available!What Does It Take?A passion for customer service and a desire for a career, not just a job!The Client Relations Manager position is dynamic and challenging, requiring quick thinking and effective communication skills over the phone and via email. We're seeking candidates who excel in multitasking, organization, and time management, and who aren't afraid to close a sale! And of course, we want someone who knows how to have fun! Our company thrives on structured processes, and we reward those who go above and beyond. Preference will be given to candidates seeking long-term career opportunities with XYZ Storage.Your Responsibilities:The Client Relations Manager position encompasses several key areas:Self-Storage ServicesTruck RentalsPacking Supplies