Engineering Manager, Agent Experiences

Join Stripe as the Engineering Manager overseeing Agent Experiences, a pivotal role where you will lead the development of innovative solutions to enhance customer interactions. You will collaborate with cross-functional teams to drive product vision and execution, ensuring a seamless experience for our users.

Join Us in Shaping the Future of Finance!At Robinhood, our mission is clear: to democratize finance for everyone. A staggering $124 trillion is set to be transferred to younger generations over the next two decades, representing the largest wealth shift in history. If you're eager to be part of this transformative journey, we want to hear from you!About Our Team and Your RoleThe Customer Care & Concierge Engineering team at Robinhood is dedicated to creating innovative products and platforms that enhance the experience of our most engaged customers. Our offerings include a variety of tools and services—such as tailored support experiences, tax workflows, and estate planning features—all designed to empower our customers in managing their financial lives confidently. As we embark on a significant growth phase, we are focused on expanding our services to provide a comprehensive private family office experience.As the Engineering Manager, you will lead a talented team of engineers responsible for developing and scaling essential product capabilities for our premium customer segment. You will collaborate closely with product and design teams to articulate and deliver customer-centric solutions from inception to launch, while also fortifying the underlying platform to facilitate expansion into new markets. This position is perfect for a technically adept leader who thrives on creating innovative products, iterating based on customer insights, and mentoring early-career engineers. You will significantly influence both the product direction and the engineering culture of a team that impacts numerous facets of Robinhood!The position is based in our Toronto office, which aligns with our in-office working philosophy. Please reach out to your recruiter for further details regarding our in-office expectations.

Join Sierra as a Software Engineer, Agent, where you will play a pivotal role in revolutionizing our software solutions. We are looking for innovative thinkers who are passionate about technology and eager to make a significant impact. Your expertise will contribute to developing cutting-edge applications that enhance user experiences and drive efficiency.

Join Netomi as an Agentic Solution Engineer, where you will be at the forefront of driving innovative solutions that enhance customer experiences. In this role, you will be responsible for collaborating with cross-functional teams to design, implement, and optimize AI-driven solutions tailored to meet client needs. Your expertise will help shape the future of customer support automation, ensuring that our technology empowers businesses to operate more efficiently.

About MagicalMagical is an innovative automation platform that integrates cutting-edge AI technology into the healthcare sector, providing AI agents capable of functioning effectively in real-world settings.Our mission is to create 'AI employees' that streamline tedious and time-consuming processes, specifically in healthcare—a massive $4 trillion industry laden with administrative burdens. We focus on automating critical tasks such as claims processing, prior authorizations, and eligibility checks, allowing healthcare professionals to dedicate more time to patient care.Our AchievementsAs pioneers in the transition to agentic automation in healthcare, we have achieved significant traction:Dramatic revenue growth with clients expanding into new workflows ahead of contract renewals.Rapid proof-of-concepts completed in just 7 days, delivering tangible value in an industry where similar timelines typically span months.Self-repairing automations with production-level reliability at scale, outperforming competitors who struggle to launch functional solutions.Unlike many AI firms that make grand promises, we provide dependable solutions that yield measurable outcomes. Our backing includes notable investors such as Greylock, Coatue, and Lightspeed, with a total funding of $41M. Our founder, Harpaul Sambhi, is a seasoned entrepreneur who previously sold his first company to LinkedIn.Role OverviewIn your role as a Senior Backend Engineer on the Agent Platform team, you will develop the core systems that drive our AI agents—covering aspects from orchestration and state management to model integration and evaluation pipelines. This position is centered around platform engineering, focusing on building the infrastructure that empowers our team to deliver reliable, production-grade agentic automation.You will work at the forefront of multi-agent systems, designing collaborative strategies for agents to tackle complex healthcare workflows. You will take ownership of essential backend services, overseeing them from architecture to deployment while developing verification systems that ensure our agents perform accurately every time.This hybrid position requires you to be onsite in our Toronto office two days each week.

Join Cohere as a Senior Software Engineer, specializing in Agent Infrastructure. In this role, you will lead the design and implementation of robust software solutions that enhance our agent infrastructure capabilities. Collaborate with cross-functional teams to drive innovation and optimize our systems for performance and scalability.

Role overview Marqeta is seeking a Customer Experience Manager to guide how clients and cardholders engage with its products and services. The position is open to candidates based in Toronto or Vancouver, with remote work available from anywhere in Ontario or British Columbia. What you will do Redesign and enhance customer and cardholder experiences to support business goals. Collect and analyze both direct and indirect feedback to identify trends, pain points, and opportunities for improvement throughout the customer journey. Turn complex data and ambiguous issues into clear, actionable recommendations, and oversee these initiatives from concept through execution. Shape and influence customer experience strategy, ensuring purposeful design and connecting strategy to practical outcomes. Foster a culture of continuous improvement and focus on measurable gains in customer satisfaction. Work location This role follows Marqeta’s Flexible First policy. Work remotely from anywhere in Ontario or British Columbia. Additional information This posting is not for an immediate vacancy.

Discover OktaOkta is recognized as The World’s Identity Company, empowering individuals to utilize any technology securely, across any device or application. Our versatile and impartial solutions, including the Okta Platform and Auth0 Platform, deliver secure access, authentication, and automation, positioning identity at the forefront of business security and growth.At Okta, we embrace diverse perspectives and experiences. We value lifelong learners and individuals who can enrich our company with their unique backgrounds.Join our mission to create a world where Identity truly belongs to you.The Access Management GroupThe Access Management group facilitates billions of authentications monthly, developing and maintaining technologies for single sign-on, strong authentication, provisioning, and threat protection. Our Access Management service operates on a cloud-based, secure, reliable, and rigorously audited platform with an impressive 99.99% uptime.Your Role as a Senior Software EngineerWe are seeking a skilled and highly technical full-stack software engineer to become part of our Authentication Experience team. This team, a vital segment of the broader Access Management group, is tasked with crafting exceptional authentication experiences tailored for Okta’s Customer Identity and Access Management (CIAM) customers. You will play a crucial role in expediting the adoption of the Okta Identity Engine, empowering our clients to harness the full capabilities of our advanced platform to create personalized, high-performance identity journeys.Okta caters to a diverse range of organizations across both Workforce and Consumer sectors. These varied environments pose unique challenges; therefore, each organization has distinct requirements regarding their desired authentication experiences. We strive to find the ideal blend of robust security and seamless usability, continuously innovating cutting-edge authentication solutions designed for the dynamic, user-focused landscape of consumer identity.If you have a passion for innovation, a keen interest at the intersection of product flexibility and security, and a desire to influence how the world interacts with technology, we invite you to join our team.

Role overview Lyft is looking for a Product Manager to focus on Driver Experience in Toronto. This role centers on improving how drivers interact with the platform and shaping the features that matter most to them. The work directly impacts driver satisfaction and engagement. What you will do Lead cross-functional teams to design and launch new features for drivers Gather and analyze insights to inform the product roadmap Drive improvements that make it easier and more rewarding for drivers to use Lyft Champion the needs of drivers throughout the product development process Location This position is based in Toronto, Canada.

Role overview Stripe is hiring a Machine Learning Engineer in Toronto to help improve the support experience for users. This role centers on applying advanced machine learning methods to make customer interactions smoother and support operations more efficient. What you will do Work with cross-functional teams to design and build solutions that strengthen Stripe’s user support systems. Apply machine learning to real-world support challenges, aiming to improve both customer satisfaction and operational efficiency. Contribute to Stripe’s broader goal of growing the GDP of the internet by making support more effective. Location This position is based in Toronto, Canada.

Are you seeking an exciting and rewarding career with ample opportunities for growth and development?Do you have a genuine enthusiasm for assisting others and delivering exceptional customer service?Would you like to join a vibrant and collaborative team?If you answered YES to all three questions, we invite you to consider a position with us! XYZ Storage stands as the leading self-storage provider in Canada.We are currently looking for a Client Experience Manager (CEM) to become a vital part of our expanding team in this established role.Compensation:$19.50 - $21.00 per hourGenerous Quarterly Bonus up to $2,100 annuallyRRSP Program with Matching up to $500 per yearAdditional Perks:Complimentary LunchComprehensive Benefits ProgramPaid Professional Development CoursesPaid Personal DaysMilestone Recognition Awards and GiftsMentorship OpportunitiesDefined Career PathPaid Training SessionsBirthday Recognition and GiftsOur Supportive Culture:We pride ourselves on being anything but a conventional corporate team. We foster a family-like atmosphere where your career growth is nurtured and encouraged. We believe in balancing professionalism with fun while committing to providing outstanding service to our customers. Our goal is to always act in the best interest of our clients.We are dedicated to taking care of our employees through generous benefits and opportunities for advancement. In turn, we expect our team members to exceed our customers' expectations.Position Overview:As a Client Experience Manager, your primary focus will be to uphold XYZ Storage's reputation for exceptional customer service. Alongside assisting clients and renting storage units, you will also engage in daily operations and sales activities.The Client Experience Manager role encompasses three core areas:Client ServiceShowcasing available storage units to customersFacilitating unit rentalsSelling merchandise and servicesFacility OperationManaging the opening and closing of the facilityMaintaining cleanliness and presentation of all areasConducting locker checksCleaning the office and kitchen spacesEnsuring trucks are well-kept, clean, and parked orderlySalesThis role requires strong sales capabilities, coupled with an ability to effectively communicate why we are the best choice for potential customers who may be exploring options. Ideal candidates will demonstrate confidence and quickly assess the needs of our leads.

As the Client Experience Manager at Cavell Risk, you will play a pivotal role in delivering exceptional insurance brokerage services to our clients. You will be the primary point of contact for clients, expertly managing relationships and ensuring high levels of customer satisfaction. In this dynamic position, you will also support our sales and marketing initiatives, driving our firm's success. Note: A valid RIBO license is mandatory for this role.

Join the Dulcedo FamilyDulcedo is a premier talent management agency that transcends the traditional numbers game, focusing on sustainable growth and the creation of enduring brands for our talented creators. We foster a collaborative environment where every team member shares a common goal: providing exceptional, personalized service to the talents we represent and the brands wishing to partner with them. Our commitment goes beyond quick wins; we are dedicated to nurturing meaningful careers and enhancing creative voices for long-term success.As Canada’s largest multidisciplinary talent management agency and a leading presence across North America, Dulcedo proudly manages the international careers of over 500 models, countless Olympic and professional athletes, as well as top digital influencers, content creators, and streamers. With offices located in Montreal and Toronto, and a globally connected network, we have evolved from a high-profile modeling agency into a dynamic force across various entertainment sectors.At Dulcedo, we uphold a strong commitment to Diversity, Equity, and Inclusion in our recruitment process. Our workforce reflects a rich tapestry of diverse backgrounds, ethnicities, gender identities, and experiences. Our ongoing mission is to recruit, support, and cultivate talent while ensuring equal opportunities for all applicants.We are more than just a workplace; we are a community of passionate individuals who believe in hard work balanced with enjoyment. Our inclusive company culture is a top priority, and we are honored to be recognized as a Great Place to Work for two consecutive years. Our mission is to empower our employees by creating an environment where work is not only motivating and enjoyable but also meaningful.Your Role as a Digital Talent AgentAs a Digital Talent Agent at Dulcedo, you will be at the forefront of shaping the careers of our creators. Your primary responsibility will be to build your own roster by connecting with the talents you're excited to work with, guiding them in crafting their online presence, and unlocking opportunities with the brands they aspire to collaborate with. You will never feel isolated; our talented and collaborative team will be your support system, enabling you to consistently bring your best self. This role requires you to closely mentor your roster, monitor their growth, and continuously seek innovative strategies to enhance their success.This position blends talent management with negotiation skills, personal branding, and strategic vision to create impactful careers. We are seeking a passionate, goal-oriented individual ready to make a difference in the lives of our talents.

Hootsuite is seeking a dynamic and detail-oriented Customer Experience Operations Manager to take charge as the primary technical administrator and subject matter expert for our Customer Office technology stack and associated platforms. Reporting to the Senior Director, you will spearhead the management and optimization of system configurations, workflows, automations, integrations, and reporting to bolster customer engagement strategies and operational efficiencies. In this pivotal role, you will enhance workflow design and implement AI-driven automation throughout the customer lifecycle, aiming to boost efficiency, simplify processes, and elevate service delivery standards.This position is available for remote applicants across Canada and the USA (in states/provinces where hiring is permitted), unless located within commuting distance of our Toronto or Vancouver offices.

As a Product Manager for Agent Harness & Modelling at Cohere, you will play a pivotal role in shaping the future of AI-driven solutions. You will work closely with cross-functional teams to define product strategy and roadmap, ensuring that our offerings meet the needs of our customers. Your expertise will guide the development of innovative features that enhance user experience and drive business growth.

About MagicalMagical is a cutting-edge automation platform revolutionizing healthcare with advanced AI solutions that deliver practical, production-ready AI agents.Our mission is to create "AI employees" that streamline the tedious workflows hindering team productivity. With a focus on the healthcare sector—a $4 trillion industry plagued by administrative challenges—we automate essential processes such as claims processing, prior authorizations, and eligibility verifications, allowing providers to prioritize patient care.Our AchievementsWe are at the forefront of the inevitable transition towards agentic automation in healthcare:Significant revenue growth as clients explore new workflows before contract renewal.Rapid 7-day proof-of-concept implementations showcasing immediate value in an industry where lengthy timelines are standard.Robust, self-healing automations with reliable, production-grade performance, where many competitors struggle.Unlike many AI startups making lofty promises, we deliver dependable solutions that yield tangible results. With $41 million raised from notable investors like Greylock, Coatue, and Lightspeed, our founder, Harpaul Sambhi, is a seasoned entrepreneur who successfully sold his previous venture to LinkedIn.About the PositionAs the Engineering Manager for our Builder Experience team, you will spearhead the development and expansion of a talented group of engineers dedicated to enhancing our product interfaces that facilitate agent configuration.You possess a genuine passion for management, finding joy in mentoring engineers as they advance their careers. With the technical credibility to engage in complex architectural discussions, you will translate intricate technical challenges into strategic business objectives. In this pivotal role, you will be the crucial link between product vision and technical execution.This hybrid position requires you to work in our Toronto office two days a week.

Dulcedo Management, a premier modeling agency, has established itself as the largest multidisciplinary talent management group in Canada and a leading force in North America. Our influence extends across various sectors of sports and entertainment from our vibrant offices located in the Old Port of Montreal to Toronto and beyond. Our dedicated team of skilled agents expertly represents and manages the careers of over 500 fashion models, along with numerous Olympic athletes, celebrities, esports personalities, and top-tier online influencers.At Dulcedo, we pride ourselves on fostering a community of exceptional individuals who embody the spirit of hard work and enjoyment. Our inclusive and welcoming culture is the cornerstone of our company, and we are honored to hold the Great Place to Work certification. We are committed to empowering our employees by creating an inspiring workplace that promotes growth and satisfaction.If you are interested in joining our dynamic team but do not see a specific position that resonates with you, we encourage you to apply through our Spontaneous Applications section. We continually update our talent pool, and you may hear from us sooner than expected. If your profile stands out, but we do not currently have openings, rest assured that we will keep you in mind for future opportunities.Here are some of the fantastic perks of working with us:- Experience Unlimited Vacation, enabling you to prioritize life beyond the office.- Enjoy a highly flexible work environment with minimal in-office attendance, allowing you to tailor your schedule to fit your lifestyle.- Take advantage of our Remote Work Policy, perfect for those who wish to explore the world while pursuing their career.- Join us for Freestyle Fridays, where we wrap up our week at 2:00 PM every Friday.- Benefit from Comprehensive Insurance, covering dental, vision, and medical needs for you and your loved ones after just one month.- Become part of our close-knit team that values respect and collaboration, which are key elements of our vibrant corporate culture.- Explore many internal advancement opportunities within our rapidly growing company, where the possibilities are endless!We look forward to your application!

About the TeamThe Customer Experience (CX) Product team is responsible for overseeing the entire post-booking journey. This includes managing changes, disruptions, refunds, and customer support interactions from the moment a trip is booked.We develop and maintain high-quality systems that facilitate rapid and efficient customer support on a large scale, such as:Customer self-service experiences within the Hopper app and integrated flows with partners.Internal agent platforms that enable efficient and high-quality resolutions by human agents.HTS Assist, Hopper’s premier AI platform, utilized internally and offered as a B2B solution to global travel partners.Together, these platforms serve millions of travelers through chat, voice, web, and third-party channels, enhancing the post-booking experience globally.About the RoleAs a Senior Software Engineer on the CX Platform team, you will be instrumental in designing, building, and evolving the foundational systems that power Hopper’s post-booking operations. Your contributions will have a direct impact on customer interactions, support agents, and the ongoing growth of HTS Assist in AI-driven voice and chat applications.You will collaborate closely with Product, Design, AI, Data, and Operations teams to create intelligent and scalable customer service systems, including conversational AI workflows, self-service customer journeys, and internal tools utilized by thousands of agents. You will also help develop infrastructure that supports partner-specific experiences.Reporting to a Senior Engineering Manager, you will work alongside engineers focused on platform services, integrations, AI orchestration, and self-service user experience.Day-to-Day ResponsibilitiesDesign, build, and enhance backend and/or full-stack systems that support HTS Assist, internal agent tools, and customer self-service flows.Create scalable APIs, microservices, and orchestration logic that facilitate complex post-booking journeys across AI, chat, voice, and web platforms.Collaborate with product, design, AI, and operations teams to implement features that improve customer experiences and boost agent productivity.Integrate with external systems such as telephony, CRM, identity, or booking platforms to support both internal and partner use cases.Take ownership of features from technical design through implementation, testing, deployment, monitoring, and iteration.

Join our dynamic team at Stripe as a Senior Staff Frontend Engineer specializing in Merchant Experience. In this role, you will lead the design and implementation of innovative frontend solutions that enhance the user experience for our merchants. You will work collaboratively with cross-functional teams, guiding best practices in frontend development and ensuring a seamless integration of our services.

Role Overview Segula Technologies is hiring an Aeronautic Methods Agent in Toronto. This role supports engineering teams within the aerospace sector, focusing on improving processes and methodologies. What You Will Do Work closely with project teams to develop and refine engineering methods. Contribute to initiatives that drive performance and efficiency improvements. Support the advancement of engineering capabilities across aerospace projects.