Engagement Manager

At MaintainX, we are the leading global platform for asset management and workforce intelligence tailored for industrial and frontline environments. Our modern IoT solution, built on a cloud-based infrastructure, ensures reliability, security, and operational excellence for physical equipment and facilities. We empower over 13,000 businesses including renowned names like Duracell, Univar Solutions Inc, Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell to achieve operational excellence.Recently, we secured a Series D funding round of $150 million, elevating our total funding to $254 million and valuing the company at $2.5 billion.We are currently on the lookout for a talented and motivated Customer Success Manager to join our dynamic team.As a Customer Success Manager at MaintainX, you will serve as a strategic partner to our clients, driving value, fostering retention, and promoting growth.Our Customer Success Managers are not just support partners; they are product experts, risk detectors, and strategic time managers who balance proactive actions with large-scale impacts across their portfolio of accounts.This role does not adhere to a conventional manual. We are seeking someone who can manage competing priorities, prioritize high-impact client engagements, and adopt scalable 1:many strategies to drive product adoption and account growth. Your Responsibilities: Account Management and PrioritizationManage a portfolio of accounts with strategic segmentation and prioritization.Create and execute success plans aligned with client business objectives and value metrics.Monitor account health using data and behavioral indicators to adapt engagement strategies.Product Adoption and RetentionConduct training and enablement sessions for end users in both 1:1 and 1:many formats (webinars, workshops, training series).Build strong, trust-based relationships with clients to ensure satisfaction and retention.

Role overview samacoaching seeks a Customer Success Manager to join its remote team in Montreal, Quebec, Canada. The focus of this position is to support clients using coaching services, helping them achieve their goals and feel valued at every stage. What you will do Connect directly with clients to understand their goals and expectations Provide tailored guidance and solutions to support client objectives Develop and sustain long-term relationships with clients Serve as a main contact for client questions or challenges Work closely with teammates to enhance the client experience Who succeeds in this role Individuals who take satisfaction in helping others reach their goals Communicators who listen carefully and respond thoughtfully Problem-solvers who adapt to a range of client needs This is a remote role based in Montreal, Quebec, Canada.

Role Overview Valsoft Corporation is hiring a Founding Customer Success Manager in Montreal, Quebec. This person will help define how we engage with customers, focusing on building strong relationships and making sure clients get the most from our products and services. The role is central to shaping how customers experience Valsoft from the start.

Medfar is looking for a Senior Customer Success Specialist based in Montreal. This role centers on building lasting client relationships and ensuring customers benefit fully from Medfar’s solutions. The position involves understanding each client’s needs, guiding them through implementation, and supporting them as they reach their goals. Key responsibilities Develop and maintain strong relationships with clients Guide customers through onboarding and solution implementation Offer ongoing support to address client questions and concerns Collaborate with internal teams to ensure client satisfaction Spot opportunities to improve the overall customer experience Requirements Background in customer success or a related field Strong communication and relationship-building abilities Skill in understanding client needs and delivering effective solutions Comfort working collaboratively with a team This position offers the chance to make a meaningful difference for Medfar’s clients and influence how they experience Medfar’s solutions.

We are seeking a dynamic and strategic Director of Customer Success who is client-oriented and tech-savvy to lead and advance our global Customer Success function.In this pivotal role, you will be responsible for the vision, performance, and structuring of the Customer Success team, maintaining close connections with the field and key clients. You will collaborate closely with Product, Sales, Finance, and Executive teams to ensure strong adoption of the Botpress platform, sustained retention, and measurable value creation for our clients ranging from individual developers to large international enterprises.This position is 100% on-site and does not offer any remote work flexibility. This requirement is non-negotiable and is a disqualifying criterion. We firmly believe that strong leadership, swift collaboration, and a culture of excellence are built daily on-site.Your ResponsibilitiesManage, coach, and develop a team of Customer Success ManagersSet clear objectives, performance indicators (KPIs), and standards of excellenceRecruit, onboard, and nurture Customer Success talentFoster a culture of ownership, rigor, and results orientationCustomer Success StrategyDefine and drive the overall Customer Success strategy (onboarding, adoption, retention, expansion)Structure customer journeys according to segments (SMB, mid-market, enterprise)Establish scalable processes tailored to rapid growthOversee renewal strategies, churn reduction, and upsell/cross-sell initiativesClient Relations & Product ExpertiseEngage with strategic accounts and complex, high-stakes situationsAct as a trusted advisor to client decision-makersTranslate technical and strategic concepts into concrete business valueEnsure a deep understanding of the platform and advanced use casesCross-Functional CollaborationServe as the internal voice of the customer and influence the product roadmapWork closely with Product, Engineering, and Sales teamsContribute to the continuous improvement of Customer Success tools, workflows, and systemsProvide customer insights and analyses to management

Role overview ServiceNow seeks a Principal Customer Success Executive based in Montreal. This position centers on building strong client relationships and ensuring customers gain the full value from ServiceNow’s solutions. The role also leads important initiatives that align with customer objectives and satisfaction. What you will do Develop and maintain long-term partnerships with customers Lead strategic projects aimed at improving customer engagement and outcomes Collaborate with teams across ServiceNow to address client needs Provide support and guidance tailored to each client’s goals Requirements Background in customer success or a related area Proven ability to manage complex relationships and initiatives Strong skills in collaboration and communication

At MaintainX, we are revolutionizing asset and work intelligence for industrial and frontline environments with our cutting-edge IoT-enabled cloud platform. Our tool enhances reliability, safety, and operational efficiency for physical equipment and facilities. Trusted by over 13,000 businesses, including industry leaders like Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell, MaintainX is at the forefront of operational excellence.Having recently secured $150 million in Series D funding, totaling $254 million, our company is now valued at $2.5 billion, showcasing our significant growth and impact in the market.We are on the lookout for an enthusiastic and skilled Customer Success Manager to join our dynamic team.Job SummaryIn the role of Customer Success Manager (CSM) at MaintainX, you will serve as a strategic partner to our customers, focusing on delivering value, enhancing retention, and fostering growth. Our CSMs are not merely support personnel; they are product specialists, risk analysts, and adept time managers who effectively balance proactive engagements to maximize impact across their portfolio.This position demands a high level of adaptability, as we seek someone who can manage competing priorities, prioritize meaningful customer interactions, and implement scalable strategies to drive product adoption and account growth.What You Will Do:Account Management and Strategic PrioritizationOversee a portfolio of accounts, emphasizing segmentation and strategic prioritization.Develop and implement success plans that align with customer objectives and value metrics.Utilize data and behavioral indicators to monitor account health and adjust engagement strategies as needed.Product Adoption and Customer RetentionFacilitate end-user training and enablement through both individualized and group formats (e.g., webinars, workshops, training series).Establish strong, trust-based relationships with key stakeholders and engage across multiple levels within accounts.Conduct Business Impact Reviews and Tune-Ups to showcase ROI and strengthen strategic alignment.Collaborate with Sales and Support teams to identify upsell opportunities and avenues for expansion.Risk Management and SupportRecognize and address early indicators of churn through data analysis and sentiment insights, activating retention strategies accordingly.Act as a primary escalation point for customer support issues, ensuring timely resolution.

Since 2006, CXG has grown into an international company with offices from Shanghai to Paris. The team of over 160 professionals works across four continents, serving more than 200 luxury clients in over 70 countries. CXG focuses on enhancing customer experiences and helping premium and luxury brands realize their brand promises. The Montreal office is looking for a Client Success Manager to serve as the main contact for a portfolio of clients. This position involves managing projects from start to finish, coordinating with both local and international teams, and ensuring client needs are met with care and precision. What you will do Advise luxury and premium brands on customer and employee experience strategies. Manage projects for clients in both the United States and Canada. Coordinate with international teams to design methodologies and develop new solutions for clients. Oversee the full project lifecycle, including proposals, planning, execution, delivery, and follow-up. Deliver structured presentations with analysis and recommendations to client decision-makers. Maintain strong client relationships and ensure high satisfaction across your portfolio. Occasional travel within North America may be required. Who succeeds in this role Comfortable managing multiple projects and priorities with autonomy. Collaborates effectively across cultures and time zones. Brings a client-focused mindset and attention to detail.

About Stay22At Stay22, we are transforming the way people convert online. Our AI-driven affiliate platform empowers publishers, ticketing platforms, and content creators to unlock new revenue streams while enhancing the user experience for their audiences. At Stay22, our partners not only earn more but also provide greater value. Join us and be part of something significant that is revolutionizing the affiliate landscape.Role OverviewWe are on the lookout for a Revenue Operations Specialist focused on Customer Success to help strengthen and scale our post-sale operational engine.This role is part of the RevOps team but is fully dedicated to Customer Success (internally referred to as Partner Success). Your mission will be to bring structure, predictability, and visibility to revenue processes that occur after an agreement is finalized.You will collaborate closely with the Partner Success leadership to translate business needs into scalable operational systems. This role emphasizes partnership: identifying friction points, designing thoughtful solutions, and ensuring our post-sale processes effectively foster retention and expansion.If you thrive in clarifying complexity and building systems that empower teams to perform at their best, this position is for you. This role is tailored for a high-potential candidate looking to evolve into full accountability for post-sale revenue operations over time.Key ResponsibilitiesSupport and gradually take ownership of the governance of the expansion pipeline, CRM hygiene (within the Partner Success scope), and forecasting accuracy.Continuously build and enhance post-sale funnel stages and expansion tracking frameworks.Enhance revenue visibility through structured reporting and optimized data logic.Ensure smooth transitions between Sales and Partner Success along with aligned post-sale revenue tracking.

Carrus Technologies creates ERP solutions for the automotive aftermarket, serving distributors, retailers, and wholesalers across North America. As part of Valsoft Corporation, Carrus combines the expertise of a focused software provider with the resources of a global organization. The team works closely with clients to help them manage inventory, streamline operations, and grow their businesses using technology designed for their industry. Role overview The Customer Success Representative acts as the primary contact for clients, working remotely from Montreal or elsewhere in Quebec. This position supports customers by answering questions, resolving technical and product issues, and helping them get the most from Carrus software and hardware. Building strong relationships, delivering training, and supporting onboarding are central parts of the role. Main responsibilities Assist customers with questions and support requests for Carrus products and services. Address inquiries, troubleshoot problems, and work toward customer satisfaction through clear communication and effective problem-solving. Respond to calls, emails, and chat requests from clients. Maintain accurate records of all customer interactions. Escalate unresolved issues to the appropriate team or department. Follow up with customers to provide updates or additional information as needed. Make periodic outbound calls to maintain relationships and update information in the CRM. Gather and review information to assess complaints and identify solutions. Provide remote support for both hardware and software components of Carrus products. Deliver product training to customers. Support onboarding for new clients, including needs assessment, software configuration, and data import. Requirements Technical aptitude and comfort with both hardware and software support. Strong communication skills. Client-focused approach and attention to detail. Location This is a remote position based in Montreal, Quebec, Canada.

About Fulltime AIFulltime AI revolutionizes the interaction between service professionals and their clients through advanced AI-driven voice technology. Our solutions empower HVAC, plumbing, and electrical businesses to respond to customer calls 24/7, ensuring they never miss an opportunity. Business owners can reclaim their time, increase appointment bookings, and deliver faster service. We are experiencing rapid growth with a strong product reception across North America.About the RoleWe are seeking our first Customer Success Representative to be the face of Fulltime AI for our clients. You will be responsible for onboarding new clients and managing support requests to ensure an exceptional experience at every stage. You will play a critical role in helping our service industry clients maximize the benefits of our AI voice technology while building lasting relationships based on trust and results. The ideal candidate is empathetic, proactive, and passionate about helping customers succeed.Your ResponsibilitiesClient Onboarding: Lead the complete onboarding process for new clients, including platform setup, product demonstrations, and training to ensure a successful start.Customer Support: Manage incoming support requests via email, chat, and phone, providing prompt, clear, and helpful responses.Proactive Engagement: Conduct regular follow-ups with clients to ensure satisfaction, identify optimization opportunities, and anticipate their needs.Problem Resolution: Diagnose and resolve client issues, escalating technical questions to the product team as necessary.Documentation: Create and maintain help resources, FAQs, and user guides to empower clients.Feedback Collection: Gather and relay client feedback to the product and sales teams to continuously improve our offering.Performance Tracking: Monitor and enhance key performance indicators, including customer satisfaction, retention rates, and onboarding success.Cross-Functional Collaboration: Work closely with leadership and technical teams to ensure a seamless customer experience.System Implementation: Contribute to the establishment and optimization of customer success tools and processes as we grow.

The OpportunityYou are passionate about helping clients harness the full potential of real-time 3D technology? As a Senior Sales Consultant (Product Specialist) for the AMER region, you will play a crucial role in connecting Unity's Customer Success offerings—ranging from enterprise support and consulting services to professional training—with the needs of our clients in some of the world’s most dynamic markets.As part of a collaborative and impactful global team that sits at the intersection of sales, customer success, and sales enablement, you will drive customer adoption and long-term value creation. This advisory role exists within a fast-paced environment where your expertise will influence how organizations in the AMER region utilize Unity’s technology to innovate, scale, and transform their businesses.

Role overview The Senior Client Success Specialist position at Medfar in Montreal focuses on supporting clients and ensuring they gain the most value from Medfar’s products and services. Building and maintaining strong relationships with clients is central to this role. What you will do Act as the primary point of contact for client inquiries and concerns, providing prompt and thorough responses. Develop and implement strategies to increase client engagement and promote long-term retention. Offer training and ongoing support to clients using Medfar’s software solutions. Analyze client feedback to identify areas for improvement and opportunities for business growth.

Hello! We appreciate your interest in joining our team! Lightspeed Commerce is on the lookout for a talented Account Manager to enhance our Golf team in North America.We prefer candidates who are bilingual and based in Montreal, Quebec, but we are also open to remote applicants across Canada.In this pivotal role, you will oversee a portfolio of golf course clients, ensuring they derive maximum value from the Lightspeed platform. Collaborating with operators and club managers, your focus will be on boosting product adoption, driving revenue growth within accounts, and fostering long-term customer success.This role is inherently relationship-focused, blending consultative selling, customer success, and industry insight to support some of the finest golf courses across North America.Your Responsibilities:Proactively engage with customers in your portfolio to enhance product usage and promote add-ons. Expand the utilization of various modules offered by Lightspeed Golf. Identify potential churn risks and drive the adoption of new product launches.Establish success metrics in collaboration with your customers, utilizing internal resources when necessary (Sales, Services, Support, Product).Act as an escalation point for any challenges faced by our larger clients.Implement various projects and initiatives aimed at elevating customer experiences with Lightspeed, thereby increasing Customer Satisfaction (CSAT).Identify opportunities for reference accounts and marketing case studies from your portfolio. Regularly report on portfolio status, ensuring high CSAT and Net Promoter Scores (NPS) for clients.Stay informed about Lightspeed products, new processes, and additional modules.Serve as the voice of the customer by voicing product requests to the relevant teams.Participate in team or regional initiatives, continually improving our communication and collaboration efforts.Additional Responsibilities:Offer best practices to customers regarding Point of Sale (POS) and management.Keep abreast of industry best practices.Collaborate with appropriate teams to refine our Customer Success and Account Management processes.Conduct pre-sales scope calls to ascertain customer requirements and setup needs when necessary.Contribute to the wider team’s success, even when it involves tasks beyond your immediate role.

Job Overview:The Team Leader for Technical Account Managers (TAM) oversees a dedicated team of TAMs who support strategic clients utilizing the Genetec platform. In this leadership role, you will ensure each TAM delivers exceptional service as the technical account manager for their assigned clients. You will be accountable for team performance, client outcomes, and consistent execution of service commitments across the portfolio. You will serve as the primary level for reporting and escalation.Additionally, as a team leader, you will manage a select number of strategic accounts directly as a technical account manager.This position blends leadership, high-level customer engagement, and in-depth technical and operational understanding of enterprise physical security environments. You will collaborate closely with customer service management and support teams to promote proactive service, effective escalation management, and measurable customer value.Your Day in a Nutshell:Team Leadership and ManagementLead, mentor, and develop a team of TAMs dedicated to supporting key accounts.Ensure team members adhere to standards and processes.Define and monitor key performance indicators (KPIs) for the team and foster continuous improvement.Conduct regular one-on-one meetings, performance evaluations, and development plans; implement a succession strategy and encourage internal mobility.Strategic Client AccountabilityEnsure each account has a clear governance model (stakeholders, cadence, success plan, KPIs) and that TAMs maintain strong client relationships.Directly intervene in major incidents, escalations, and renewal risks to restore trust and implement an action plan.Governance of Statements of Work and Excellence in DeliveryEnsure TAM activities comply with contractual statements of work: covered services, hours, deliverables, and service levels.Define and enforce standards for scope interpretation, documentation of assumptions, and communication of exclusions.Collaborate with sales, legal, and professional services teams to design statements of work (SOW) for new enterprise contracts and renewals.

Who are we?At Cohere, our mission is to harness intelligence to enhance human experiences. We specialize in training and deploying cutting-edge AI models for developers and enterprises, enabling them to create transformative solutions such as content generation, semantic search, retrieval-augmented generation (RAG), and intelligent agents. Our work is pivotal in facilitating the widespread adoption of AI technology.We take immense pride in our creations. Every team member contributes to enhancing our models' capabilities and the value they provide to our clients. We are committed to delivering the best for our customers, working diligently and swiftly.Cohere is comprised of a diverse team of researchers, engineers, and designers who are deeply passionate about their crafts. Each member excels in their field, and we believe that diverse perspectives are essential for developing exceptional products.Join us in this exciting journey to shape the future!Why This Role?We are on the lookout for a remarkable Customer Success Manager with a deep understanding of the private sector landscape in Montreal, Canada, to lead our most crucial commercial accounts. This role calls for an individual who appreciates the transformative potential of frontier AI while recognizing the distinct needs of organizations in an ever-evolving environment.As a trusted advisor and strategic partner to a variety of private sector organizations—including large enterprises, startups, and scaleups—you will guide them through the intricate journey of AI adoption. You will oversee the integration of frontier AI within secure and regulated frameworks, ensuring solutions yield measurable results while adhering to rigorous standards of security, privacy, compliance, and ethical considerations.In this position, you will collaborate closely with our Strategic Customer team, Applied ML Engineering, Forward Deployed Engineering, Platform, Product, and Go-to-Market teams. You will serve as the internal advocate for our customers while representing Cohere in high-stakes commercial engagements. This is a unique opportunity to influence how Montreal's leading institutions harness AI to foster innovation and growth.

Join SSENSE as a Customs Specialist, where you will play a critical role in ensuring compliance with international trade regulations. You will manage import and export processes, assess documentation for accuracy, and collaborate with various departments to facilitate smooth customs clearance.

Vention is looking for a full-time Customer Experience Specialist based in Montreal. This entry-level role is part of the client engineering team and focuses on supporting customers as they interact with Vention’s solutions. The goal is to help clients get the most value from every interaction. What you will do Respond to customer questions and requests Troubleshoot and resolve client issues Guide customers through Vention’s products and services Seek ways to improve each customer’s experience Who thrives here This position is a strong fit for people who care about service and want to grow in customer support. Curiosity, patience, and a genuine desire to help others are important in this role.

Role Overview:Join our dynamic Customer Success team at MEDFAR Clinical Solutions, where our primary aim is to facilitate seamless integration, deliver proactive support, and foster customer loyalty while enhancing satisfaction and identifying service improvement opportunities.Georges, along with his dedicated team of four, is on the lookout for a creative and meticulous Technical Content Creator. This role is pivotal in crafting detailed how-to guides, visually appealing instructional videos, and in-app content that enriches the user experience, enabling our audience to fully understand and leverage our products and services.Key Responsibilities:Content Development:Create clear, engaging how-to guides and instructional content across various platforms, including written formats, video tutorials, and in-app assistance.Proactively test and explore new or updated features to gain a comprehensive understanding of their functionality and applicable use cases.Video Production:Plan, script, and produce high-quality instructional videos, from recording to editing, ensuring the content meets user needs effectively.User Research:Collaborate with product managers, onboarding teams, and customer support to identify user needs and documentation gaps.Content Management:Organize and maintain content assets within a content management system, ensuring accuracy and accessibility.Track and validate documentation adhering to established processes.Collaboration:Work closely with cross-functional teams, including implementation, product development, marketing, and customer support, ensuring consistency and accuracy in instructional content.Project Management:Independently oversee and execute projects from inception to completion, ensuring timely delivery and alignment with objectives.Effectively prioritize tasks and coordinate with team members to support ongoing initiatives.Tool Evolution:Stay updated on emerging technical tools and technologies in the documentation field, showcasing an interest in integrating new solutions.Continuous Improvement:Solicit feedback from clients and colleagues to enhance content material adoption.Measure and quantify the effectiveness and impact of training materials.Work Environment:Location: MontrealEmployment Type: Full-time