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Engagement Manager at Nexthink | Boston

NexthinkBoston
Hybrid Full-time

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Experience Level

Mid to Senior

Qualifications

Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field. ITIL certification is required. Extensive experience leading the deployment of complex enterprise solutions within a multi-vendor environment, including collaboration with Systems Integrators. Full ownership of the service contracting process, including negotiation resolutions with senior management when necessary. Possession of relevant project management certifications. A minimum of six years of project management experience, including at least four years in a customer-facing role at a software vendor, with two years delivering SaaS-based solutions. PMI-Project Management Professional Certification is preferred. Proven track record of successful delivery across multiple engagements. Strong communication skills, including written, presentation, and interpersonal abilities.

About the job

The Engagement Manager plays a crucial role within Nexthink's services organization, serving as a key liaison for customers. This position is responsible for ensuring the effective delivery of Nexthink’s innovative solutions and services, aiming to not only meet but exceed customer expectations regarding both technical capabilities and business outcomes.

We are looking for a dedicated and passionate individual who possesses exceptional technical and communication skills, along with the ability to build and maintain trust with both colleagues and clients. A successful history of managing enterprise software implementations for vendors is vital, as is the willingness to travel as required.

Key Responsibilities:

  • Oversee the entire lifecycle of service engagements: from assisting in the sales process to managing contracts, successful delivery, sign-off, and billing, ensuring there are no customer disputes.
  • Lead the implementation team, overseeing staff resource management throughout the engagement.
  • Create and maintain essential project documentation, including scoping documents, statements of work, project plans, budgets, risk registers, change orders, and status reports.
  • Offer strategic advice regarding the solution's impact on the customer's organization, proactively suggesting measures to mitigate any delivery risks.
  • Identify additional opportunities to deliver incremental value to customers and collaborate with commercial teams to advance these initiatives.

About Nexthink

Nexthink stands at the forefront of digital employee experience management software. Our solutions empower IT leaders with unparalleled insights, enabling them to identify, diagnose, and resolve issues affecting employees across any application or network before they become apparent to users. By shifting IT from reactive problem-solving to proactive optimization, Nexthink helps over 1,200 customers enhance digital experiences for more than 15 million employees globally. With dual headquarters in Lausanne, Switzerland, and Boston, Massachusetts, Nexthink operates in nine offices worldwide.#LI-Hybrid

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