Engagement Manager at Nexthink | Boston

The Engagement Manager plays a crucial role within Nexthink's services organization, serving as a key liaison for customers. This position is responsible for ensuring the effective delivery of Nexthink’s innovative solutions and services, aiming to not only meet but exceed customer expectations regarding both technical capabilities and business outcomes.We are looking for a dedicated and passionate individual who possesses exceptional technical and communication skills, along with the ability to build and maintain trust with both colleagues and clients. A successful history of managing enterprise software implementations for vendors is vital, as is the willingness to travel as required.Key Responsibilities:Oversee the entire lifecycle of service engagements: from assisting in the sales process to managing contracts, successful delivery, sign-off, and billing, ensuring there are no customer disputes.Lead the implementation team, overseeing staff resource management throughout the engagement.Create and maintain essential project documentation, including scoping documents, statements of work, project plans, budgets, risk registers, change orders, and status reports.Offer strategic advice regarding the solution's impact on the customer's organization, proactively suggesting measures to mitigate any delivery risks.Identify additional opportunities to deliver incremental value to customers and collaborate with commercial teams to advance these initiatives.

Join Nexthink as a Product Marketing Intern in our dynamic Boston office! In this role, you will collaborate with our innovative Product and Corporate Marketing teams. You'll gain hands-on experience in crafting compelling marketing strategies, analyzing market trends, and supporting product launches that resonate with our customers.

Role overview Nexthink is looking for a Full Stack Web Developer in Boston. The position centers on designing, building, and maintaining web applications that support better digital employee experiences. Both front-end and back-end development are part of the daily work. What you will do Create and maintain web applications with a focus on smooth user experiences Collaborate with cross-functional teams to gather requirements and turn them into technical solutions Incorporate new technologies into the development process as needed Location This role is based in Boston.

Nexthink is a pioneering leader in digital employee experience management software. Our innovative platform provides IT leaders with unparalleled insights, enabling them to identify, diagnose, and resolve issues at scale that impact employees across any application or network, often before they even notice a problem. As the first solution to transition IT from reactive problem-solving to proactive optimization, Nexthink empowers over 1,200 clients to enhance digital experiences for more than 15 million employees. With dual headquarters in Lausanne, Switzerland, and Boston, Massachusetts, Nexthink operates globally with 9 offices worldwide.Join Us at Nexthink!Nexthink is experiencing rapid growth and is seeking exceptional Business Development Representatives (BDRs) to join our Boston team. If you are an ambitious individual eager to seize this incredible opportunity, we want you on our team!What Makes a Great Nexthink BDR?We are in search of enthusiastic and passionate individuals looking to break into the enterprise software industry and begin a rewarding sales career. Collaborating closely with our enterprise sales and marketing teams, you will drive new opportunities through outbound efforts while learning from some of the best in the industry. Your primary focus will be to communicate the value of our solutions to prospective clients, inviting them to join our expanding Nexthink community.As part of a closely-knit team dedicated to building our US operations and paving the way for an IPO, this is your chance to be part of a dynamic organization with significant growth potential. We combine the agility of a startup with the stability of a well-established entity, boasting nearly 800 employees worldwide.Your Responsibilities:Contribute significantly to pipeline growth, which is vital for successful sales.Engage in outbound prospecting through various channels, including phone, email, social media, and video.Profile and penetrate key accounts effectively.Identify and engage the right prospects within your designated territory.Qualify and convert inbound leads into opportunities.Collaborate with our sales team to create qualified opportunities.Follow up on campaigns and events.Engage with prospects at C-level, VP, and Director levels.Clearly articulate the value of our solutions to both technical and non-technical stakeholders.

Role overview nexthink is looking for a BDR Team Manager based in Boston. This position leads a group of Business Development Representatives who focus on connecting with potential clients. The manager provides direction, supports professional growth, and works to achieve results that match company objectives. What you will do Lead and coach a team of Business Development Representatives Guide outreach strategies to help the team connect with prospective clients Support the team in reaching and surpassing targets Encourage collaboration and ongoing improvement within the group About nexthink nexthink focuses on digital employee experience management. The company helps organizations improve workplace technology and overall productivity.

About JVS Boston JVS Boston is a non-profit organization based in Boston, MA. The team works to help people from many backgrounds find stable jobs and advance their careers. JVS also collaborates with employers to build strong, effective teams. Services at JVS include adult education, skills training, job readiness support, job placement, and guidance toward post-secondary education. The organization assists employers in recruiting qualified candidates and developing their current staff.

The Principal Customer Success Manager at Nexthink supports clients as they work to improve their digital workplace using Nexthink’s solutions. This position leads a team focused on customer engagement, satisfaction, and retention. Key responsibilities Guide customers to achieve their goals with Nexthink’s digital experience technology Lead and mentor a team of customer success professionals Develop strategies to build and maintain strong customer relationships Conduct regular check-ins with clients to monitor progress and address needs Identify and pursue opportunities for upselling and cross-selling Nexthink products Work closely with product and engineering teams to communicate customer feedback and support ongoing improvement Collaboration and impact This role works across teams to ensure customers get the most value from Nexthink’s offerings. Close coordination with product and engineering helps keep solutions aligned with client needs. Location This position is based in Boston.

About the RoleWe are seeking a dynamic and experienced Director of Service Delivery Management to lead our service delivery operations at Nexthink in Boston. In this role, you will be responsible for overseeing the seamless execution of service delivery to our clients, ensuring high-quality performance and customer satisfaction.Key ResponsibilitiesLead and manage service delivery teams, fostering a culture of excellence and collaboration.Develop and implement strategies to enhance service delivery efficiency and effectiveness.Collaborate with cross-functional teams to ensure alignment on service objectives and deliverables.Monitor service delivery metrics, identifying areas for improvement and implementing corrective actions.Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.

As a Professional Services Consultant at Nexthink, you will play a vital role in delivering exceptional services to our clients. Your expertise in technical solutions and client engagement will help organizations enhance their digital experience management. You will collaborate closely with teams to develop strategies that drive success and ensure our clients harness the full potential of our products.

Nexthink is seeking a dynamic and strategic Vice President of Revenue Operations to lead our Sales Operations department. This executive role is pivotal in driving revenue growth, optimizing sales processes, and enhancing overall operational efficiencies. The ideal candidate will possess a robust background in revenue management and sales strategy, with a proven track record of leading high-performing teams in a fast-paced environment.

Role Overview Nexthink is seeking a Director of Total Rewards & Transformation based in Boston. This leader will guide the design and execution of compensation and rewards programs, helping shape the employee experience across the company. The role focuses on aligning total rewards strategies with business goals and the needs of employees. What You Will Do Lead projects that strengthen recognition, equity, and innovation within the People & Talent Department Ensure total rewards programs support both business objectives and employee expectations

Role overview Nexthink seeks a Senior Product Security Engineer based in Boston. This position centers on improving the security of Nexthink’s products through technical expertise and close collaboration with teams across the company. The role provides opportunities to shape security practices, drive ongoing improvements, and support compliance with industry standards. What you will do Collaborate with engineering, product, and other groups to identify and resolve security vulnerabilities in Nexthink’s products. Design and implement security controls and protective measures for the product ecosystem. Assist in maintaining compliance with relevant industry standards. Encourage security awareness and promote best practices throughout the organization. Impact Expertise in this role helps protect Nexthink’s products and fosters a culture where security is a shared commitment.

Join our dynamic marketing and communications team as a Digital Marketing Specialist at JVS Boston! In this pivotal role, you will assist in crafting engaging content, driving program outreach, supporting events, and performing various essential tasks. Your contributions will be vital in promoting JVS Boston’s diverse program offerings, managing our vibrant social media presence, and designing impactful digital and print materials that align with our communication and marketing strategy.We seek a creative individual with a keen eye for aesthetics and a solid background in graphic design, photography, social media campaigns, and versatile writing tailored for diverse audiences. As part of our Advancement department, you will play a crucial role in client-facing outreach and donor engagement efforts.

PA Consulting Group is hiring a Client Engagement Manager specializing in Product Innovation. This role is based in Boston, MA and focuses on building lasting client partnerships, shaping product direction, and collaborating with teams from various backgrounds to deliver tangible results. Key responsibilities Serve as the main contact for clients, building and maintaining strong relationships. Develop and execute product innovation strategies tailored to each client’s needs. Collaborate with cross-functional teams to ensure projects achieve clear, measurable outcomes. Identify opportunities for clients to grow by recommending new products and solutions. Location This position is located in Boston, MA.

Join Nexthink as a Corporate Development & Strategy Associate and play a pivotal role in accelerating our growth strategy. You will collaborate with executive leadership on high-impact initiatives across mergers and acquisitions (M&A), strategic partnerships, product development, and market strategy. Your ability to transform data into actionable insights and compelling executive narratives will be crucial in driving our strategic goals forward.Key Responsibilities:Strategy & Executive-level Projects:Conduct detailed analyses for major strategic initiatives, including M&A, market entry, growth strategies, and competitive positioning.Create executive-level deliverables such as decision memos, presentations, and clear narratives that facilitate informed decision-making.Work closely with Revenue Operations, Sales Operations, and Finance to assess the revenue impact and operational consequences of new business initiatives.Build strong cross-functional relationships to gather insights, validate assumptions, and ensure stakeholder alignment.Adapt swiftly to changing priorities while maintaining a high level of responsiveness and teamwork.Success Metrics (6-12 months):Acknowledged as a key contributor to multiple high-level strategic projects.Deliver consistently high-quality due diligence materials for M&A efforts, enhancing communication and confidence in decision-making.Establish trust through clear and compelling executive storytelling, effectively synthesizing complex inputs into concise insights.Foster cross-functional partnerships that enhance data access and stakeholder alignment.

Join our team as an accomplished Engagement Manager dedicated to spearheading managed services for healthcare organizations utilizing InterSystems technologies such as IRIS, IRIS for Health, HealthShare, IntelliCare, TrakCare, and other interoperability solutions. In this pivotal role, you will ensure the successful operation of complex, mission-critical environments that facilitate clinical, operational, and data exchange workflows across hospitals, health systems, and payer organizations.As the key point of accountability, you will oversee the entire managed services client journey—from onboarding to ongoing operations, renewal, and growth. You will engage with executive leaders including CIOs, CMIOs, and operational heads, coordinating cross-functional teams across delivery, engineering, cloud, and support to guarantee reliable service delivery, regulatory compliance, and consistency between contractual obligations and real-world healthcare outcomes.This role is not merely about project management; it embodies strategic ownership that integrates relationship leadership, commercial responsibility, operational oversight, and risk management. Your contributions will be crucial in maintaining the stability and effectiveness of platforms that significantly influence patient care, data interoperability, and business continuity.To excel in this position, candidates should possess extensive experience in enterprise healthcare IT settings, exceptional financial and service management acumen, and the ability to navigate intricate stakeholder landscapes while delivering tangible client value.

About the Role:As the Chief Financial Officer (CFO) at Jewish Vocational Services Inc. (JVS), you will play a pivotal role in shaping our financial strategy and ensuring the sustainability of our mission-driven initiatives. You will oversee financial planning, risk management, record-keeping, and financial reporting, while working closely with the executive team to drive operational efficiency and fiscal integrity.

Nexthink is not merely a software provider; we are the pioneers of the Digital Employee Experience (DEX) category. We are seeking a dynamic storyteller and strategic thinker to elevate our narrative and expand our market presence. This role offers you the chance to shape the conversations that define the industry, linking intricate technology to executive priorities, and showcasing our platform in ways that drive action. If you have a knack for transforming product attributes into compelling movements and messages, we want to connect with you. As the Principal Product Marketing Manager, you will spearhead the development and execution of our product positioning, messaging, and storytelling strategy for Nexthink’s DEX solutions. Your mission will be to translate complex technologies into engaging narratives that resonate with our target audiences—from IT leaders to C-suite executives—thereby fostering engagement, generating demand, and driving revenue.Key Responsibilities:Enhance Nexthink’s status as a DEX leader among analysts, press, partners, and executive audiences.Develop persona-driven narratives that appeal to a spectrum from IT operations to C-level executives, linking emotional triggers to crucial business outcomes.Create positioning strategies that distinguish Nexthink and elevate our entire portfolio in a rapidly changing market.Convert technical features into relatable, human stories that captivate customers and executives alike.Present to senior IT leaders and C-level audiences in a way that earns their trust and attention.Lead go-to-market (GTM) strategies for significant launches and cross-sell initiatives, ensuring alignment with Product, Sales, and Growth Marketing teams.Drive competitive positioning, pricing strategies, and value frameworks that accelerate adoption and revenue growth.Act with urgency to ensure that our messaging evolves in tandem with the speed of our engineering and product teams.Oversee the production of high-impact content, including solution briefs, ROI narratives, executive presentations, and customer case studies.Collaborate with Sales Enablement to equip field teams with the necessary tools and messaging to engage CIOs and IT leaders effectively.Stay ahead of industry trends and competitive changes to continuously refine our category narrative.Conduct persona research, customer interviews, and win/loss analyses to fine-tune positioning and GTM strategies.

As an Account Director at Nexthink, you will play a pivotal role in executing our growth strategy within the largest Managed Service Providers (MSPs) and Global System Integrators (GSIs). We seek a candidate with extensive knowledge of current trends and operational practices within the global MSP and GSI landscape. Your primary responsibility will be to cultivate and sustain C-level, sales, and product relationships with key organizations such as Kyndryl, Unisys, Capgemini, and DXC, driving revenue for Nexthink solutions. Through the development of robust relationships and the management of daily interactions, you will create opportunities that facilitate growth across Europe. The ideal applicant will possess a solid understanding of global MSP and GSI dynamics, with a proven history of relationship management and target achievement.Key Responsibilities:Craft and implement strategies to integrate the Nexthink platform as an essential solution across workplace practices.Formulate and execute plans to enhance Nexthink revenue through selected partners.Navigate organizational structures to establish strategic and tactical relationships.Assess the business, solutions, and technical requirements of global MSPs and GSIs.Develop and implement a plan to meet revenue and growth objectives.Collaborate with key internal stakeholders including account teams, regional sales teams, marketing departments, and corporate resources to execute this plan.Create and present compelling value propositions for Nexthink solutions.Utilize technical resources to support your partners effectively.Drive business development and collaborative selling initiatives alongside field sales, marketing, and leadership teams.Prepare and present business reviews to senior management, addressing progress and challenges in partner development.Represent Nexthink at conferences, quarterly business reviews, and other events, enhancing brand visibility and presence.Monitor market trends and competitor activities in the MSP/GSI sector.Produce and distribute relevant materials to educate and empower field sales teams.

Role Overview The Customer Success Manager at Weave focuses on helping clients in Boston get the most value from our communication solutions. This role centers on building lasting relationships, guiding customers through onboarding, and offering steady support to keep satisfaction high. What You Will Do Develop and maintain strong connections with customers. Lead clients through onboarding, making sure they understand and use our products effectively. Provide ongoing support to address questions and concerns as they arise. Work with internal teams to solve customer issues and suggest product improvements. Advocate for customer needs and help drive retention and engagement. Collaboration and Impact This position involves regular collaboration with colleagues across teams to resolve customer challenges and recommend enhancements. A proactive mindset is key for supporting customer success and loyalty.