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Duty Manager

Accor HotelsSingapore
On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:Minimum of ‘A’ Level or a diploma in Hospitality Management. University Degree is preferred. At least 3 years of experience in a hotel front office setting and 1 year in a supervisory or managerial role. Fluency in English (reading, writing, speaking). Technical expertise in Front Office Operations. Professional appearance and grooming with inherent leadership qualities. Strong interpersonal skills to effectively address guest and colleague concerns. People-oriented with the ability to work under pressure and independently. Demonstrated sensitivity and discretion in meeting guest needs. Detail-oriented, organized, and adaptable to extended working hours. Energetic personality with a positive attitude.

About the job

Key Responsibilities:

As a Duty Manager, you will play a pivotal role in ensuring the seamless operation of our front office. Your primary duties will include:

  • Conducting comprehensive orientation and training for hotel staff on service standards, procedures, and programs.
  • Managing room availability and implementing necessary actions promptly.
  • Overseeing colleague performance at the Front Desk, including scheduling, training, development, counseling, and support.
  • Leading the Front Office team to enhance guest experiences during arrivals and departures.
  • Engaging with key and VIP guests throughout their arrival, rooming, and departure processes.
  • Ensuring that all arrival and departure procedures align with hotel standards and LQA expectations.
  • Addressing guest feedback effectively to meet or exceed their expectations.
  • Coordinating full house activities and managing relocations for guests when necessary.
  • Ensuring compliance with safety, health, security, and loss control policies at the front desk.
  • Conducting the Night Audit process efficiently.
  • Upholding strict adherence to Credit Card Privacy and Cash Float SOP.

About Accor Hotels

Hotel Overview:Situated in the vibrant heart of Singapore, Fairmont Singapore and Swissôtel The Stamford are your gateways to the city's premier shopping, dining, and entertainment areas. With the City Hall and Esplanade MRT stations just steps away, you can explore Singapore with ease. Our hotels feature 2,030 elegantly appointed rooms and a diverse selection of 12 dining options, including the Michelin-starred JAAN by Kirk Westaway. We also offer cutting-edge meeting facilities at Raffles City Convention Centre, boasting 34 meeting rooms, alongside one of Asia's largest wellness havens, Willow Stream Spa. About Our Company:At Fairmont Singapore and Swissôtel The Stamford, we believe in nurturing talent and fostering professional development through various programs. Join our dynamic team and experience a rewarding career that shines as brightly as you do.

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