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Dutch-Speaking iRobot Customer Support Specialist - Relocation Provided

Mercier ConsultancyPleven, Pleven Province, Bulgaria
On-site Full-time

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Experience Level

Experience

Qualifications

RequirementsFluency in both Dutch and English, in spoken and written forms. Please ensure your native language and nationality are clearly indicated in your CV and/or cover letter. Previous experience in technical support, ideally within consumer electronics or related fields. Strong analytical and troubleshooting abilities. Excellent communication and interpersonal skills. Capable of documenting issues comprehensively and working efficiently with cross-functional teams. Willingness to relocate to Sofia, Bulgaria (relocation costs fully covered). Self-driven with a passion for delivering outstanding customer service.

About the job

Join Mercier Consultancy as a Dutch-Speaking iRobot Support Specialist in the vibrant city of Sofia, Bulgaria. This exciting role comes with a fully covered relocation package, providing you with a unique opportunity to grow your career in an international setting.

In your capacity as a Dutch-Speaking iRobot Support Specialist, you will deliver exceptional technical and customer support to our Dutch-speaking clientele utilizing iRobot products. You will take charge of troubleshooting technical problems, resolving issues, and ensuring a seamless customer experience through efficient and effective communication.

Key Responsibilities

  • Deliver outstanding support to Dutch-speaking iRobot customers through phone, email, and chat channels.
  • Diagnose and resolve hardware and software challenges associated with iRobot products.
  • Advise customers on optimal product usage and maintenance techniques.
  • Accurately record support interactions within the CRM system.
  • Work collaboratively with technical teams to escalate and resolve intricate issues.
  • Enhance support documentation and resources to improve customer interactions.
  • Maintain high customer satisfaction levels and foster positive relationships with clients.

About Mercier Consultancy

Mercier Consultancy is a dynamic and innovative company dedicated to providing top-notch support solutions. We pride ourselves on fostering a positive working environment and empowering our employees to thrive professionally and personally. Join us and be part of a team that values collaboration, growth, and excellence.

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