Dutch/Flemish Speaking Customer Representative - Relocate to Sofia

At SumUp, our mission is to empower small businesses across the globe by simplifying their operations and enabling their success. As a pioneering FinTech company, we are committed to establishing the first global card acceptance brand, and we are already supporting small businesses in over 31 countries worldwide.If you are eager to join a global team dedicated to business partnership and innovation, this could be the ideal opportunity for you.Become a part of our vibrant international Customer Support team, focusing on Risk & Fraud prevention. Our team spans across four continents, working collaboratively to ensure the safety and success of our clients.

At SumUp, we are passionate about empowering small businesses globally by simplifying their operations and enabling their success. As a leading FinTech firm, our goal is to establish the first-ever global card acceptance brand, and we are making significant strides as small enterprises across 31 countries trust SumUp for their payment solutions.If you are eager to join a global team that prioritizes business partnership and innovation, then this role could be the perfect fit for you.Become a part of our vibrant and international Customer Support team, focusing on Risk & Fraud. Our diverse team operates across four continents, providing support and expertise to ensure our merchants remain secure and successful.

Join SumUp, a global FinTech leader committed to empowering small businesses worldwide by simplifying their payment processes and fostering their success. Our mission is to establish the first ever universal card acceptance brand, and we are proud to support small businesses across over 31 countries. If you are eager to be part of an innovative team that prioritizes business partnerships and creativity, this role is perfect for you.As an Onboarding Specialist, you will assist in the verification process for our clients, primarily small to medium-sized European businesses. Your work will play a crucial role in ensuring that SumUp adheres to the highest compliance standards and meets all relevant AML regulations.In this position, you will exclusively support clients via non-voice communication (no phone calls) during flexible daytime hours.

At SumUp, we are dedicated to empowering small businesses by providing technology that is flexible, fair, affordable, and user-friendly. Every day, millions aspire to launch their own ventures, and we are committed to assisting them in this journey. Our overarching goal is to facilitate lasting connections between businesses and their customers by 'closing the loop' on transactions.We are excited to announce an opening for a Legal Counsel to join our EU Legal Team.Key Responsibilities:Deliver comprehensive legal support in employment law and commercial contracts, responding effectively to daily inquiries from our business and customers across the EU.Establish trusted relationships as a key member of the Global Legal team, interacting with various internal stakeholders within SumUp's diverse tribes and teams.Draft, review, and negotiate a variety of business contracts, including those with hardware and logistics providers, marketing agreements, and vendor contracts.Offer legal guidance on employment and corporate law matters across Europe, while preparing internal labor documentation, policies, and procedures.Stay abreast of relevant laws, regulations, and industry practices to provide strategic legal advice on various projects.Collaborate with colleagues in legal, finance, tax, compliance, and privacy, working closely with business teams.Oversee contract management through the company’s tools and systems.

Are you driven by the desire to leverage technology and controls to create meaningful change? At SumUp, we are seeking a dedicated IT Internal Auditor to elevate our Internal Audit team in Sofia. In this pivotal role, you will play a key part in ensuring our IT framework is secure, compliant, and capable of supporting millions of businesses globally. About SumUpSumUp is a prominent global fintech company focused on leveling the playing field for small enterprises. Since our inception in 2012, we have built trust with over 4 million merchants across 36 markets worldwide. Our mission is to simplify business operations and make them affordable by providing tools that assist entrepreneurs in getting paid, managing finances, and enhancing customer relationships. Team DescriptionYou will be integrated into our Internal Audit team, reporting directly to the Global Head of Internal Audit. This team is crucial in protecting SumUp's operations, ensuring adherence to regulatory standards, and fostering continuous improvement throughout the organization. Your focus will be on enhancing our IT audit capabilities, which are vital components of our audit strategy and risk management framework. What You’ll DoLead and execute IT-centric internal audits to ensure SumUp’s systems and controls align with regulatory and business standards.Enhance audit efficiency by analyzing data: execute queries, extract information from systems, and implement advanced analytics.Craft a focused IT audit plan, guiding our evaluation of technology risks across the organization.Convert audit findings into clear, actionable recommendations and present them confidently to management and stakeholders.Serve as an independent advocate for control and compliance, building trust while navigating challenges and driving change.Foster strong relationships with stakeholders to promote a culture of proactive internal controls.Stay informed about evolving IT standards, regulations, and best practices.

Join Our Team: Become a pivotal member of our vibrant and international Customer Support team, specializing in Risk & Fraud.Our diverse team spans across three continents and is comprised of talented individuals from over 60 countries. We embrace challenges and work collaboratively to support small businesses around the world.Your Role:Respond proactively to various transaction-related inquiries from our merchants while strictly adhering to security protocols.Serve as the representative of our internal Risk and Fraud Team by reaching out to merchants and verifying documents based on risk evaluations.Monitor merchant activities to ensure compliance with Anti-Money Laundering (AML) regulations and our internal Terms and Conditions.Utilize your decision-making skills to review customer businesses and adjust payment limits as necessary.Provide support to customers who speak German and English through multiple communication channels, including phone, chat, and email. The position primarily involves making outgoing calls with low phone volume, with most issues being resolved via the most appropriate channel. Inbound calls are primarily escalations from Level 1 support, which is outsourced, meaning 60% of your work will not involve direct customer interaction.

Join the Global Bank tribe at SumUp, where we are developing the essential infrastructure and core services that empower our merchants with digital bank accounts. Our vision is to be the foremost banking partner for small merchants worldwide, delivering a seamless, straightforward, and affordable banking experience tailored to their unique needs.As a member of the Global Bank tribe, you will play a pivotal role in building SumUp's digital banking ecosystem. Collaborate within a diverse, autonomous, and cross-functional team that brings product ideas from concept to reality. Embrace the opportunity to work with talented colleagues from 32 different nationalities spread across cities like Cologne, Berlin, São Paulo, Sofia, London, and Vilnius, all driven by a shared commitment to ownership, purpose, and supporting small businesses in thriving.As a Senior Backend Engineer, you will take charge of enhancing and maintaining a high-throughput banking ecosystem for our merchants within the Global Bank Tribe. Your contributions will be instrumental in architecting and evolving our global banking platform, ensuring high availability, scalability, and observability across various regions. If you're eager to gain hands-on experience in building products for business accounts, card payments, and transfers across Europe and Latin America for SumUp's Global Bank, we invite you to embark on this exciting journey with us!

About the Team: As a Senior Android Engineer in the Mobile Platform Squad, you will play a crucial role in the foundation of Mobile Engineering at SumUp. Your team is tasked with developing and maintaining an environment that empowers Mobile Developers to efficiently deliver high-quality products. Additionally, you will provide assistance and support to SumUp employees interacting with our mobile applications. We foster an engineering culture rooted in autonomy, collaboration, and innovation. You will liaise with mobile engineers across the organization as your initiatives will have a widespread impact. The squad is focused on: Maintaining CI/CD pipelines for mobile projects. Creating tools and infrastructure to enhance the developer experience. Supporting and optimizing the codebase across SumUp's mobile applications. Driving long-term technical improvements at scale across the organization. What You Will Do: Shape the core experience for merchants and developers using SumUp’s Android ecosystem. Develop and maintain tools, frameworks, and infrastructure that enhance the consistency, scalability, and reliability of our mobile applications. Collaborate with cross-functional teams, including product management, design, and backend development, to deliver seamless user experiences. Work on CI/CD systems, developer tools, and performance enhancements to streamline mobile development processes. Mentor team members and provide technical guidance across various projects. Uphold high engineering standards and continuously elevate them by introducing new technologies and best practices. Take ownership of technical projects from conception to implementation, ensuring alignment with business objectives and technical standards.

Join a dynamic team as a Dutch Customer Support Specialist with crossbordertalents, a leading force in the Business Process Outsourcing (BPO) sector in Bulgaria. With a workforce of over 3,500, our client is not only the largest employer in Bulgaria but also a globally recognized leader in the industry. They pride themselves on a vibrant company culture that places employees at the forefront, offering exceptional professional development opportunities in a high-energy, innovative atmosphere along with fantastic company benefits. As a key member of the customer support team, you will: Assist users with their inquiries and issues through tickets and calls. Offer tailored solutions to everyday device-related questions. Identify and report trending issues and bugs based on user feedback to your supervisory team. Collaborate with a passionate team of internationally diverse colleagues.

Join Mercier Consultancy as a Dutch Language Player Support Specialist in our vibrant gaming department located in Sofia, Bulgaria! In this dynamic role, you will be the key support representative for our Dutch-speaking gaming community, dedicated to delivering top-notch assistance and guidance to players.Your responsibilities will encompass managing player inquiries, troubleshooting game-related challenges, and fostering a welcoming atmosphere for our community. We seek passionate gaming enthusiasts with outstanding communication skills who can actively engage with our players.Key ResponsibilitiesDeliver exceptional support to Dutch-speaking players via email, chat, and social media channels.Resolve technical issues, gameplay questions, and account-related inquiries.Document player interactions accurately within our support system.Work collaboratively with other teams to address complex player issues.Gather and relay player feedback to improve services.Encourage a positive gaming environment through effective player engagement.Stay informed on the latest gaming trends and updates.

Join Mercier Consultancy as a Dutch Inbound Sales Specialist in Sofia, Bulgaria, where we offer a hybrid working model that combines the flexibility of remote work with the collaborative benefits of in-office interactions. In this pivotal role, you will engage with Dutch-speaking clients, responding to their inquiries while showcasing our innovative products and services.Your mission is to transform inquiries into successful sales by understanding customer needs, providing insightful answers, and guiding clients seamlessly through their purchasing journey. Your fluency in Dutch will help you forge genuine connections with clients, ensuring they receive personalized support that directly contributes to our company’s growth.Key ResponsibilitiesHandle incoming sales inquiries from Dutch-speaking clients via various communication channels including phone, email, and chat.Assess customer needs and suggest appropriate products or services that meet their requirements.Effectively convert leads into sales through skilled communication and negotiation techniques.Document all client interactions and maintain precise records in our CRM system.Work closely with marketing and product teams to stay informed about the latest offerings and promotions.Follow up with leads to ensure satisfaction and foster repeat business.Analyze sales data to provide insights for refining sales strategies.

About SumUp At SumUp, we empower the everyday hero—those with the courage to pursue their passion and the determination to achieve their dreams. Our mission centers around small business owners, and we are dedicated to creating powerful, user-friendly financial solutions that help them thrive. Our diverse teams, spanning Europe, South America, and the United States, work collaboratively to ensure that small business owners can succeed in doing what they love. Your Team Join our Finance & ERP Engineering team, a vital group responsible for constructing and maintaining the SAP infrastructure that drives SumUp’s financial, logistics, and compliance functions across various markets. This team is integral to some of SumUp’s most significant initiatives, including electronic invoicing across EU countries, field sales enablement, and automation of accounting and tax processes to support SumUp’s readiness for an IPO. As a Junior SAP Developer, you'll collaborate closely with seasoned SAP developers, functional experts, and business stakeholders. You will be trained to understand SumUp’s SAP landscape thoroughly, contribute to real production systems, and progressively enhance your technical ownership while ensuring that mission-critical finance systems operate seamlessly. Explore our vibrant Sofia hub here Sofia Office What You’ll Do Learning & Training (first months) Engage in hands-on onboarding into SumUp’s SAP landscape (S/4HANA, Fiori, CPI, BTP) Understand our clean code principles, development standards, and delivery practices Observe senior developers to grasp business processes in finance and logistics Developing & Contributing Develop and maintain SAP programs, reports, and interfaces with guidance Assist in testing, debugging, and quality assurance of SAP applications Contribute to building and enhancing SAP Fiori applications Work on integrations with other systems (e.g., Kafka, Snowflake, Salesforce) Document development work clearly and consistently Progressing Your Impact Take ownership of small projects and contribute to larger initiatives

Join Atlean World, a pioneering HR SaaS consultancy dedicated to fostering multicultural workplaces that reflect the modern world. We excel in multilingual markets, ensuring that candidates enjoy a seamless recruitment experience.Your Next Career Adventure Awaits!Experience a vibrant work culture in Sofia as a Dutch Digital Content Specialist. Why This Role is Perfect for Your Growth:Immerse yourself in Sofia's rich multicultural landscapeRepresent a leading global brand known for its Short-Form Video Platform and Viral Content HubAccelerate your career with unique development opportunities Your Daily Responsibilities:Engage in comprehensive training for an innovative social media platform that empowers users to create and share captivating short videos on trending topics.Become a:Problem-Solving ChampionProduct Insight Detective Requirements for Success:Fluent in Dutch with a B2 proficiency in EnglishTechnologically adept and eager to learn about cutting-edge toolsStrong critical thinking skillsAbility to make swift, informed decisionsEligibility to work in Bulgaria Benefits:Comprehensive Relocation Package:Airport pickupFlight ticketsAccommodation for up to 21 days in a hotel/apartmentMonthly housing allowance of 300 BGN, in addition to salaryTransform this opportunity into your career without limits!

Atlean World is a forward-thinking HR SaaS Consultancy dedicated to fostering multicultural environments as the new standard in the workplace. We excel in multilingual markets, ensuring that candidates have a seamless and enjoyable recruitment journey.Your Next Career Opportunity Without Boundaries!We are excited to offer an extraordinary onsite work experience in Sofia for the position of Dutch Customer Care Specialist.Why this role is a fantastic opportunity for your career growth:Experience life in Sofia while immersing yourself in diverse cultures.Represent a globally recognized brand.Accelerate your career advancement with exceptional development opportunities. Daily Responsibilities:As a Dutch Customer Care Specialist, you will receive specialized training for our product/service. Your main duties will include:Providing assistance with customer inquiries.Guiding customers to optimize their use of our product/service.Ensuring a high standard of quality in each customer interaction.

Join Mercier Consultancy MD as a Dutch/Flemish Speaking Technical Online Support Specialist in the vibrant city of Sofia, Bulgaria. This role is perfect for those looking to relocate and experience a dynamic culture while providing excellent support to our valued clients. Your main responsibility will be assisting Dutch and Flemish-speaking customers by delivering technical solutions and ensuring their overall satisfaction with our services.Key ResponsibilitiesDeliver exceptional technical support to Dutch and Flemish-speaking customers through online platforms.Promptly diagnose and troubleshoot a range of technical issues.Effectively communicate with clients to guide them through technical challenges and provide suitable solutions.Maintain detailed records of customer interactions and ensure accurate support documentation.Collaborate closely with product and development teams to escalate unresolved issues.Continuously enhance your knowledge of our products, services, and industry standards to improve customer satisfaction.

WHO WE ARE: From our humble beginnings as a small startup, we have evolved into a global fintech powerhouse, employing over 3000 talented individuals from 80 nationalities across 22 offices on 4 continents. Our growth trajectory is faster and more diverse than ever. WHAT WE DO: Our innovative card readers empower more than 4 million merchants to process payments across 36 countries. We strive to create an environment where small businesses thrive by continuously expanding our suite of products and services. Since launching mPOS in 2012, we have enabled merchants to enhance their connections with their businesses, customers, and peers through our extensive product ecosystem. This includes accounting, online shops, payments, SumUp card and account, P2P transactions, loyalty programs, and comprehensive business analytics—all conveniently accessed in one platform. As a leading global fintech company, our vision is to establish the first-ever global brand for card acceptance. We empower our local, autonomous, cross-functional teams to refine every aspect of our products from conception to execution. About the Team The Processing Acquiring team serves as the backbone of SumUp. We manage intricate integrations with third-party acquirers, payment processors, and global card schemes, ensuring our 'acquiring machine' operates seamlessly. As our ecosystem continues to expand, so does the operational workload associated with maintaining these essential connections. We are excited to introduce a new Product Operations role aimed at fostering clear ownership and structure in operational change management. Your mission will be to oversee and optimize operational changes across our payments ecosystem, guaranteeing the precise and reliable implementation of partner updates, scheme mandates, and compliance requirements. You will report directly to the Product Lead and collaborate with a dynamic cross-functional team of engineers and product managers at our Sofia hub. What You’ll Do Own Operational Change: Serve as the primary accountable owner for all partner-driven updates within the acquiring ecosystem (e.g., file modifications, MCC updates, scheme mandates). Translate Requirements: Decode complex specifications from external partners (including acquirers, Visa, Mastercard) into clear, actionable requirements for Engineering, Operations, and Risk teams. Manage the Intake Process: Establish and maintain a structured approach for tracking and prioritizing incoming operational changes to ensure transparency and predictability. Coordinate Cross-Functionally: Drive synergies across Engineering, Partnership, and other teams to ensure effective implementation of changes.

Role Overview Mercier Consultancy is looking for a Dutch-Speaking Payment Solutions Advisor to join the team in Sofia, Bulgaria. This role focuses on assisting Dutch-speaking clients, guiding them through payment processes, and making sure every transaction runs smoothly. What You Will Do Advise Dutch-speaking customers on payment solutions Work closely with both clients and internal teams to understand payment needs Provide recommendations tailored to each client's situation Support customer satisfaction by resolving payment-related questions and issues Work Environment The team in Sofia offers a supportive and lively atmosphere. This position provides opportunities to deepen your understanding of payment services while collaborating with colleagues who value teamwork and growth.

Join Mercier Consultancy MD as a Dutch/Flemish Speaking Sales Representative and embark on an exciting journey in the vibrant city of Sofia, Bulgaria! We are looking for dynamic individuals fluent in Dutch or Flemish who have a passion for sales. This role offers you the chance to represent our client's cutting-edge products and services while immersing yourself in the rich culture of Sofia.Key Responsibilities Build and maintain strong relationships with potential clients using various outreach methods, including calls and emails. Communicate effectively the unique features and benefits of our client’s offerings to assist clients in making informed purchasing decisions. Achieve and surpass sales targets, contributing to the overall success of the sales team. Conduct market research to keep abreast of industry trends, competitive landscape, and customer preferences. Work collaboratively with marketing and support teams to enhance customer experience and service quality. Engage in ongoing training to further develop your product knowledge and sales skills.

Join Mercier Consultancy Group as a Dutch/Flemish Speaking Sales Representative and embark on an exciting career journey in the vibrant city of Sofia, Bulgaria. We are on the lookout for passionate individuals fluent in Dutch or Flemish who are motivated to excel in sales. In this dynamic role, you will promote and sell our client’s outstanding products and services while connecting with a diverse customer base.Key Responsibilities Identify, connect, and cultivate relationships with potential clients through various outreach strategies. Effectively communicate the features and advantages of our client’s offerings, aiding customers in their decision-making process. Achieve and surpass individual sales targets while contributing to the collective goals of the sales team. Conduct market analysis to gain insights into trends, demands, and the competitive landscape. Collaborate with cross-functional teams, including marketing and customer support, to ensure an exceptional customer experience. Engage in continuous training to enhance product knowledge and refine sales techniques.