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Director of Technology Operations

PayJoyMexico City
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

We are looking for a candidate with a strong background in technology operations, preferably with experience in managing tech infrastructure and support operations. A proven track record in optimizing processes, data management, and team leadership is essential. Knowledge of machine learning and data science will be advantageous. Excellent communication skills and the ability to translate technical insights into actionable strategies are required.

About the job

Join Our Team at PayJoy

PayJoy is a pioneering credit provider with a mission to empower under-served customers in emerging markets, enabling them to achieve financial stability and success. Our innovative, patented technology for secured credit acts as a gateway for new customers to access the credit system. Through PayJoy’s point-of-sale financing solutions and credit cards, we provide customers the opportunity to enhance their quality of life. Our credit offerings also empower customers to become micro-entrepreneurs, offering them financial security in challenging times. With our advanced machine learning, data science, and anti-fraud AI capabilities, we have successfully served over 18 million customers as of 2025, achieving sustainable profitability for ongoing growth.

Role Overview

The Director of Technology Operations is a pivotal role focused on overseeing and optimizing the tech infrastructure that supports our global operations. This includes enhancing the utilization of our tools to improve the experiences of both customers and clerks, automate processes, and track key support metrics. The Director will also be responsible for monitoring data reliability and translating new tool features into actionable insights. Additionally, this position will lead the Quality Assurance and Training teams, enhancing the quality of interactions between our agents and customers.

About PayJoy

PayJoy is committed to transforming the credit landscape for under-served populations in emerging markets. Our focus on innovation and customer empowerment drives us to create solutions that enhance financial access and stability.

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