companyDecagon logo

Director of Solutions Engineering, Strategic

DecagonSan Francisco
On-site Full-Time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Qualifications

Qualifications:Bachelor's degree in a relevant field; advanced degree preferred. Proven experience in solutions engineering or a related field, with a strong emphasis on pre-sales engagement. Demonstrated leadership skills with a track record of building and managing high-performance teams. Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Deep understanding of AI technologies and their application in enhancing customer experiences.

About the job

About Decagon

At Decagon, we are at the forefront of the conversational AI revolution, empowering brands to elevate their customer experiences to new heights.

Our cutting-edge technology is trusted by industry leaders such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas, enabling them to deploy AI agents that offer personalized and rewarding interactions across multiple channels, including voice, chat, email, SMS, and more.

We envision a future where customer experiences are transformed from impersonal support tickets and hold music to swift resolutions, engaging conversations, and meaningful relationships. Our mission is supported by renowned investors like a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, among others.

As an in-office company, we are united by our commitment to excellence and rapid execution. Our core values—Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle—guide our collaborative efforts and growth.

About the Role

Decagon is seeking a dynamic Director of Solutions Engineering to spearhead our expanding pre-sales solutions engineering team. This pivotal role merges technical expertise, enterprise-level consultative engagement, and strong leadership to drive the adoption of our AI-native platform within some of the world's most intricate enterprises.

As the leader of the Solutions Engineering team, you will be responsible for recruiting, mentoring, and nurturing a high-performing team of Solutions Architects. You will establish scalable processes and best practices for pre-sales engagements, ensure technical excellence in customer interactions, and serve as a senior technical representative for Decagon on critical opportunities.

This position is highly collaborative; you will work closely with Sales, Product, and Engineering teams to craft strategies that align technical capabilities with customer needs. Your strong executive presence will be instrumental in guiding both technical and business stakeholders on how Decagon’s solutions seamlessly integrate into their technology ecosystems and deliver tangible business value.

In this role, you will:

  • Recruit, mentor, and lead a team of Solutions Architects, offering technical guidance, coaching, and career development.

  • Develop and implement best practices for pre-sales solutioning, proof-of-concepts, and technical validation.

  • Collaborate with Sales leadership to co-create go-to-market strategies that resonate with clients.

About Decagon

Decagon is a trailblazer in conversational AI, dedicated to transforming customer interaction experiences. We partner with leading brands to deploy innovative AI solutions that foster genuine connections and deliver unparalleled service across various channels. With strong backing from top-tier investors, we are poised for significant growth and innovation in the customer experience landscape.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.