About the job
Runway East is looking for a Director of Operations to lead its London portfolio. This senior role covers full operational oversight for 8-10 sites across the city, with responsibility for team leadership, member experience, and site profitability.
Work arrangement
- Based in London, UK
- At least 1 day per week in the Covent Garden office
- 2-4 days per week at other London locations of your choice
- 0-1 day per week working from home
This position reports directly to Sophie Marsh, COO.
What you will do
- Oversee daily operations for 8-10 London sites
- Lead and develop a team of General Managers and Community Associates
- Take full ownership of the P&L for the London portfolio
- Set and maintain high standards for member experience and team performance
- Drive site profitability and operational excellence
What we look for
- Strong motivator who brings energy and enthusiasm to the team
- Celebrates achievements and uplifts team spirit
- Challenges complacency and fosters a high-performing culture
- Experience managing other managers, such as General Managers, site leads, or area managers
- Comfortable leading through others without micromanaging
Runway East is a certified B Corp focused on flexible workspaces and sustainable growth for ambitious businesses. The company values service, attention to detail, and a sense of ownership throughout its operations.

