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Director of IT Service Delivery and Operations

Flagship PioneeringCambridge, MA USA
On-site Full-time $172K/yr - $236.5K/yr

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Experience Level

Senior Level Manager

Qualifications

Key Qualifications: Proven experience in IT service delivery and operations management, preferably in a leadership role. Strong understanding of ITIL framework and service management best practices. Demonstrated ability to translate strategic objectives into actionable plans. Excellent leadership skills, with a track record of empowering teams and fostering collaboration. Exceptional communication and stakeholder management abilities. Experience in implementing governance frameworks and performance metrics. Ability to manage multiple initiatives simultaneously and drive successful outcomes. Relevant educational background, ideally a Bachelor’s degree in a related field.

About the job

Flagship Pioneering, based in Cambridge, MA, builds and grows biotechnology platform companies. The organization brings together scientists, entrepreneurs, and investment to drive advances in areas like cancer diagnosis, disease treatment, and sustainable agriculture. Flagship’s portfolio has played a role in major public health and agricultural achievements and has earned recognition from FORTUNE and Fast Company for its impact and innovation.

Role overview

The Director of IT Service Delivery and Operations connects strategic IT goals with practical execution at Flagship Pioneering. This leader does not directly manage daily service delivery, but instead establishes the frameworks and governance that empower IT delivery teams. The position sets performance benchmarks, ensures transparency in operations, and oversees the rollout of new IT initiatives. Managing the transition of projects into ongoing operations, including structured hypercare support, is a key part of this role.

Key collaboration and focus areas

  • Partner with the Sr. Director of IT Service Delivery to define the service roadmap and set priorities
  • Drive ITIL 4 service management maturity throughout the organization
  • Promote operational discipline to help scale IT services for Flagship and its portfolio companies

About Flagship Pioneering

Flagship Pioneering is a leading biotechnology firm dedicated to inventing and building transformative companies that address pressing global challenges. By merging scientific expertise with entrepreneurial vision, we create innovative solutions in health and sustainability.

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