Director of Fraud Operations

About PayJoyAt PayJoy, we are committed to transforming lives through financial empowerment. As a pioneering credit provider, we focus on serving underprivileged populations in emerging markets, helping them achieve financial stability and prosperity. Our innovative secured credit technology creates pathways for new customers to access the credit system, enabling them to enhance their quality of life. With our point-of-sale financing and credit card services, we empower our customers to embrace micro-entrepreneurship and navigate challenging times. Leveraging advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers as of 2025, all while maintaining strong profitability for sustained growth.About the RoleThe Merchant Operations Manager focusing on Operational Excellence is vital to our mission. This role is responsible for streamlining processes, enhancing operational efficiency, and ensuring strategic alignment across various projects. Key responsibilities include governance, resource management, performance measurement, and continuous improvement, utilizing agile methodologies and project management best practices to drive success.

The retail sector in Latin America boasts an impressive annual worth of $2 trillion. To maintain and expand their sales and market presence, brands and retailers invest billions each year to deploy thousands of individuals for in-store tasks such as stocking shelves, fulfilling e-commerce orders, and setting up displays. Our innovative technology connects these individuals with retailers through a mobile marketplace, enabling them to select tasks nearby as independent contractors. In return, retailers gain access to a real-time dashboard that tracks the progress of various tasks. To date, over 4.7 million tasks have been successfully completed on our platform across Mexico, Colombia, Costa Rica, and Peru, fundamentally changing how brands and retailers manage their operations. We are seeking individuals with an entrepreneurial spirit and a passion for launching innovative projects. This is a unique opportunity in Latin America to join a well-funded startup poised for exponential growth. Our founders are graduates of Harvard Business School with extensive consumer experience at Walmart and P&G across Latin America, India, China, and Africa. Backed by leading Silicon Valley investors, our platform currently supports over 12,000 users across Mexico, Costa Rica, Peru, and Colombia, and we are expanding into Brazil.As we enhance our delivery operations with leading retailers in Mexico, we require a highly motivated individual who can work independently and is passionate about execution. We are looking for a proactive and organized person, equipped to tackle various challenges in a rapidly growing startup environment. This individual will be responsible for executing data-driven strategies and managing a remote team. The successful candidate will oversee a specific region, taking full ownership of their territory through thorough analysis and execution.Key Responsibilities: Join a team of operations managers overseeing online operations for top retailers (order picking and delivery)Take ownership of and enhance business KPIs (completion rates, on-time delivery, churn rates, etc.)Manage relationships with field teams and stores (clients) to execute collaborative strategiesEnsure the presence of a complete team of Zubaleros at each operational pointCalculate, manage, and align supply across regionsEnsure recruitment, training, retention, and engagement of ZubalerosTransform raw data into actionable insights to boost productivity, reduce churn, and enhance communication with Zubaleros

Join Restaurant365 as a Marketing Operations Manager and drive our marketing initiatives to new heights! In this pivotal role, you will be responsible for optimizing marketing processes, managing data-driven campaigns, and ensuring seamless execution of marketing strategies. This is an exciting opportunity to work in a dynamic environment and make a significant impact on our growth.

About Checkout.com Checkout.com enables online payments for well-known brands such as eBay, ASOS, Klarna, Uber Eats, and Sony. The company's goal is to make every online checkout smooth and efficient, helping businesses grow and customers transact with ease. Checkout.com operates from 19 offices across six continents, with its headquarters in London. The team values performance, continuous improvement, and a collaborative spirit. As the company grows in the Americas, a new Operations Hub is launching in Mexico City to better support merchants in the region. Role Overview: Compliance Operations Manager The Compliance Operations Manager will lead the compliance operations team based in Mexico City. This position focuses on overseeing Transaction Monitoring (TM) and Screening operations, making sure financial crime prevention efforts remain effective and can scale as the business grows. Key responsibilities include building and managing a team of Team Leads and Analysts, driving operational excellence, and ensuring alignment with global compliance standards. The manager will play a central role in executing the "Follow-the-Sun" model, providing continuous coverage for all regions where Checkout.com operates. This role requires bridging local operations with the broader global compliance strategy, maintaining high standards of quality and regulatory compliance in a changing environment. Location Home-based, Mexico

Indiecampers is seeking an Operations Manager based in Mexico City. This position centers on improving daily operations and ensuring a seamless customer journey. The Operations Manager will oversee logistics, refine processes, and guide a team dedicated to reliable service. Key responsibilities Manage logistics to maintain smooth and consistent operations Identify opportunities to improve existing processes and put changes into practice Lead and support a team focused on delivering efficient, effective service Work to enhance the overall experience for customers Location This role is based in Mexico City, Mexico.

Finance & Operations Manager — MexicoLocation: Mexico City, Mexico (on-site) Type: Full-time About OutpostAt Outpost, we are revolutionizing cross-border commerce with a robust infrastructure designed by seasoned professionals from top companies like Revolut, Adyen, Airwallex, and Wayflyer. Our dedicated local entities span across 58 jurisdictions, empowering enterprise merchants with access to local acquiring, diverse payment methods, and comprehensive tax compliance through a seamless integration. We simplify local complexities, allowing merchants to concentrate on their growth.As we expand our operations in Mexico, we are excited to invite a foundational team member for our Mexican entity. The RoleIn this pivotal position, you will be the local steward of Outpost's Mexican entity, ensuring compliance, financial health, and operational excellence. This hands-on role encompasses accounting, tax compliance, and daily operations management. Collaboration with our global operations and finance teams, as well as external advisors including local legal counsel, will be key to your success. Responsibilities Finance & Tax ComplianceLead all statutory accounting and financial reporting for the Mexican entity.Oversee tax filings and compliance obligations with the SAT, including IVA, IEPS, ISR, and monthly/annual declarations.Ensure accurate and timely CFDI issuance, adhering to SAT requirements.Manage relationships with local tax advisors and external auditors.Monitor SAT regulatory updates and assess their implications for Outpost and our merchants.Assist with transfer pricing documentation and intercompany compliance in collaboration with the global finance team. OperationsOversee merchant onboarding for Mexican transactions, coordinating with our global operations team.Manage local banking relationships and cash flow for the entity.Support commercial operations including contracts, vendor management, and regulatory correspondence.Act as the primary local liaison for regulators, auditors, and banking partners.Coordinate with PSP partners in Mexico on operational and compliance issues. Desired QualificationsLicensed Contador Público (CPA) with active professional credentials.Proven experience in finance, accounting, or operations management.Strong understanding of Mexican tax regulations and compliance requirements.Excellent communication and interpersonal skills.

Join Stripe as a Risk Operations Associate in our User Policy Operations team, where you will play a pivotal role in safeguarding our platform and ensuring a seamless user experience. You will be responsible for analyzing risk-related data, implementing user policies, and collaborating with cross-functional teams to mitigate potential threats. This is an exciting opportunity for individuals who are passionate about risk management and operational excellence.

Since our inception in 1998, we have been driven by a mission to redefine how gamers engage with their beloved titles. Today, we proudly encompass a global workforce of over 12,000 professionals across more than 70 studios in 26 countries.We are dedicated to assisting video game developers and publishers by providing a vast array of solutions that range from art and audio services to testing, localization, and ultimately, Player Engagement. This rapidly growing service line at Keywords Studios encompasses technical support, community management, and trust & safety services tailored for a diverse portfolio of AAA and Indie studios in the gaming sector.Join us in our quest to cultivate vibrant player communities and deliver exceptional experiences! Role OverviewAs the Operations Manager, you will spearhead multiple projects towards successful completion. Your leadership prowess will serve as the catalyst for achieving project goals, leaving a significant mark on our organizational objectives.Your meticulous approach to project tracking and budget management will drive operational profitability while ensuring timely and accurate billing across all projects. By proactively managing project scope changes, identifying potential risks, and developing strategic contingency plans, you will ensure seamless project outcomes with confidence. Desired QualificationsLeadership:Oversee assigned projects comprehensively, ensuring that client expectations are met and processes are adjusted as required.Collaborate with the Business Development Management Team to evaluate new project scopes, providing expert guidance to clients while agreeing on processes and timelines.Maintain performance records for Team Leads and agents, offering ongoing feedback and mentorship.Coordinate schedules with Team Leads and facilities to ensure optimal project execution.Engage daily with clients, managing all project-related communication and strategies.Implement quality control measures across projects.Define workflows and responsibilities among project team members.Guarantee financial success for projects by delivering accurate reports and invoices to clients punctually.Timely address and resolve project or HR issues, escalating them when necessary.Analytics:Possess a keen eye for identifying errors or inconsistencies in both personal and team contributions, addressing or amending them as necessary.Ability to prepare, interpret, and effectively utilize management information reports.Play a crucial role in designing and improving processes, methodologies, and tools while maintaining thorough documentation.Communication:Deliver comprehensive briefings to Team Leads and agents, ensuring alignment with project objectives and strategies.

At Scale AI, we are at the cutting edge of machine learning technology, empowering advanced robotics systems. As an Operations Program Manager dedicated to data creation for robotic models, you will architect and implement innovative solutions, tools, and processes that facilitate the generation of high-quality training datasets at scale. Your role will be crucial in ensuring the accurate and timely delivery of datasets that enhance perception, manipulation, and autonomous decision-making capabilities in robotic platforms. Joining our dynamic team of operators and collaborators, you will play a pivotal role in ensuring consistent delivery and high customer satisfaction. Your determination to achieve exceptional results will drive you to conduct pilots, tests, and experiments, before transitioning new designs to our skilled operational teams. This exciting position blends operational excellence, process optimization, and cross-functional leadership, offering you the chance to collaborate with diverse teams including Engineering, Marketing, Operations, and Analytics across the globe.

Join our dynamic operations team at Scale AI, where you will play a pivotal role in optimizing our processes to drive revenue and ensure our commitments to customers are met with exceptional quality and timeliness. Your expertise will be crucial in managing our supply operation funnel by developing and implementing innovative solutions, tools, and processes in collaboration with cross-functional teams, including Customer Operations, Product Operations, and Product Managers.In this role, you will tackle unprecedented challenges, demonstrating relentless determination to achieve outstanding results through pilots, tests, and experiments. Your ability to devise creative solutions will be essential in overcoming bottlenecks. This unique opportunity blends operational responsibility with significant influence over our critical outcomes, positioning you at the core of Scale's daily operations. We are looking for a scrappy, analytical, and empathetic individual who is focused on results and has the drive to inspire others.Key Responsibilities:Develop and implement key operational processes that are critical to our success.Oversee the daily delivery of customer commitments, ensuring satisfaction.Establish an effective feedback loop involving frontline teams, product development, strategy, and customers.Work collaboratively with various stakeholders to enhance processes for both new and existing customers.

Roland Berger is seeking experienced Senior Consultants with a focus on Operations to join our dynamic Mexico City office. In this pivotal role, you will engage in high-impact consulting projects across a diverse array of industries, contributing to the enhancement of operational excellence and fostering growth through innovative solutions. Our Operations team specializes in engineering, procurement, production, supply chain management, service optimization, operational efficiency, and quality assurance. We pride ourselves on our deep understanding of industry challenges and our ability to deliver creative strategies to optimize business performance.As a Senior Consultant, you will have the opportunity to interact directly with client leadership and guide specialized teams. From day one, you will be viewed as an entrepreneur within our organization, encouraged to take initiative, think outside the box, and embrace responsibility. This position allows you to thrive in a fast-paced, global environment, significantly impacting our clients and our consulting practice's success.Key ResponsibilitiesOversee client projects, ensuring high levels of client satisfaction, team performance, and timely, budget-compliant delivery.Cultivate and maintain strong, long-term client relationships.Assist management in acquiring and delivering Operations projects.Gather, analyze, and interpret client and industry data.Evaluate client situations and develop customized operational strategies to improve performance.Structure problem-solving processes, develop project timelines, and delegate tasks to team members.Lead problem-solving initiatives, change management, and transformation efforts throughout client engagements.Create action plans to enhance products and processes, boost efficiency, and ensure scalability.Engage with client personnel at all levels, from shop floor operators to executive leadership.Contribute to project documentation and capability-building resources.Mentor junior team members through on-the-job training and coaching.Develop intellectual capital in key areas as part of our thought leadership initiatives.Travel to client sites as necessary.Keys to Success:Proven ability to manage complex projects effectively.Experience engaging with senior management, both written and verbally.Exceptional presentation skills, both written and oral.Strong analytical and problem-solving capabilities.Adept at seeing the big picture while maintaining attention to detail.Ambitious and driven.Team-oriented with excellent communication and interpersonal skills.Familiarity with supply chain management frameworks such as SCOR and industry best practices.

About Us SharkNinja is a leading global product design and technology firm, renowned for its diverse range of 5-star rated lifestyle solutions that enhance the lives of consumers worldwide. With two trusted brands, Shark and Ninja, we boast a successful history of pioneering innovative consumer products across multiple categories, significantly boosting our growth and market presence. Our headquarters are located in Needham, Massachusetts, and we proudly employ over 4,100 associates, with our products available through major retailers and online platforms globally. Title: Manager, Mexico DC OperationsReports to: Vice President, Americas LogisticsLocation: Mexico City, Mexico/HybridCompany Background/Culture At SharkNinja, we pride ourselves on being relentless innovators in the housewares sector, paying meticulous attention to detail while prioritizing consumer satisfaction. Our success is built on empowering our employees and embracing opportunities to remain competitive. Our unwavering focus on addressing consumer pain points has cultivated a dedicated following, resulting in consistently high ratings for our products. Our commitment to consumer needs has positioned Shark as a leading brand in vacuum cleaners and Ninja as a top player in kitchen appliances. For more information about SharkNinja, please visit us at: www.sharkninja.com

Join our dynamic team at Stripe as a Consumer Operations Associate. In this role, you will be instrumental in enhancing our customer experience, ensuring that our clients receive the highest level of service. You will collaborate with various departments to resolve customer inquiries efficiently and contribute to the continuous improvement of our operational processes.

Role overview Syngenta Group seeks a Commercial Excellence and Change Management Leader based in Mexico City. This position shapes and carries out strategies to strengthen commercial operations, with a focus on improving team results, refining processes, and supporting growth over the long term. Main responsibilities Lead initiatives that enhance commercial team performance and operational efficiency Collaborate with leaders from different departments to deliver change management projects Promote alignment between commercial strategies and broader business objectives Encourage adoption of new processes and tools within the commercial organization Collaboration This role works closely with cross-functional teams and senior leaders to help ensure changes are implemented effectively and goals are achieved.

Hello! We are Fever, the premier tech platform transforming culture and live entertainment.Our mission is to make culture and entertainment accessible to everyone. Leveraging our innovative technology and data-driven strategies, we are changing the way audiences engage with live experiences. Each month, our platform inspires over 300 million individuals across more than 40 countries to discover unforgettable events, while empowering creators with insightful data and tools to scale and innovate their offerings.Our achievements speak for themselves: we have collaborated with industry titans like Netflix, F.C. Barcelona, and Primavera Sound, and our award-winning events are supported by top-tier global investors. How impressive is that?To continue our growth, we are seeking proactive individuals with a hands-on approach who are excited to shape the future of entertainment!Are you ready to join the experience?Now, let’s delve into the specifics of this role and how you can contribute to Fever’s mission.ABOUT THE ROLEWe are searching for an Onsite Operations Specialist who thrives on enhancing efficiency and consistently finds solutions to challenges!As a critical member of the Operations team, you will ensure the seamless execution of our events from inception to conclusion, leading your team and meticulously managing every operational detail.Developing and overseeing the operational plan for events, ensuring comprehensive coverage of all requirements (access control, staff allocation, cashless systems, kiosks, etc.).Directing the onsite execution, ensuring that setup, live operations, and closure occur flawlessly and in compliance with our standards.Monitoring the event closure process, which includes reconciliations, incident reporting, and further evaluations.

About UsAt Taptap Send, we are on a mission to revolutionize cross-border financial services for emerging markets, enabling families to thrive, bolstering local economies, and transforming the way millions interact with financial solutions.Since our inception in 2019, we have redefined how money is transferred internationally, operating across six continents and addressing both high-demand and underserved remittance corridors. By harnessing the shift from traditional banking to mobile technology, we bring digital finance to communities previously neglected by conventional systems. Our next growth phase focuses on creating a suite of services tailored specifically for diaspora communities, featuring local cards and expanded savings and payment functionalities.We are rapidly expanding, supported by top-tier investors, and scaling a product that marries real-world impact with cutting-edge fintech innovation.Learn more about us:Founded by Harvard alumni and seasoned entrepreneurs who successfully built Segovia (acquired) and GiveDirectly (over $300M revenue, recognized as the fastest-growing NGO globally)Backed by prestigious investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and othersDeveloped by top global talent from Bain, Google, McKinsey, Uber, Checkout, Bolt, and more - we prioritize speed, humility, and a deep commitment to our missionA truly diverse team - over 250 individuals representing more than 50 nationalities and speaking over 50 languagesGuided by our core values - ownership, impact, humility, and heart - manifested in our actions, not just wordsThe RoleTaptap Send is in search of an analytical and motivated leader to join our Operations team. You will be responsible for enhancing the payout experience for our customers in Latin America and globally. Your role will involve analyzing the performance of our payment network, identifying opportunities for process improvements both internally and with our partners, and collaborating with payment partners across various countries.This position encompasses a diverse range of Taptap Send’s global operations. You will leverage your project management expertise to collaborate with our operations, support, trading, and finance teams. From negotiating contract terms to resolving operational challenges, you will serve as the primary point of contact for our partners.

Position Objective The Regional Head of Business Operations will spearhead the launch, development, and scaling of field operations in their region, focusing on onboarding and activating new solutions for clients. This role will lead the end-to-end execution of the onboarding process, including the delivery and implementation of devices and operational tools, ensuring reliable service, high operational performance, and a quality experience for clients. In the initial phase, this position will have a strong operational and hands-on focus, directly managing field ambassadors, resolving operational incidents, and establishing the necessary processes to scale regional operations. As the operation grows, the role will evolve towards structuring leadership, operational discipline based on KPIs, and coordination with Product and Analytics teams. Main Responsibilities • Launch field operations in the region, establishing processes, operational structure, and execution standards. • Directly manage the B2B Ambassador team during the initial phase of operations, ensuring productivity, operational discipline, and consistency in the field. • Design and build the necessary structure to scale regional operations, defining roles and future layers of supervision. • Oversee the implementation of devices, tools, and solutions for clients, ensuring a professional and reliable experience. • Monitor and manage key indicators such as activation, field productivity, execution quality, and operational goal compliance. • Implement corrective actions when performance indicators require it. • Ensure the correct implementation of processes defined by the Product team in the field. • Collaborate closely with Product, Analytics, and other teams to identify opportunities for improvement in processes, tools, and operational flows. • Analyze operational metrics and generate visibility on regional performance to drive data-driven decision-making.

About Truelogic Truelogic delivers nearshore staff augmentation services and is headquartered in New York. With over two decades of experience, the company supports a wide range of clients, from startups to established industry leaders, on their digital transformation journeys. More than 600 technology professionals across Latin America collaborate with U.S. organizations on key projects. Truelogic partners with Fortune 500 companies as well as growing startups, focusing on results that drive impact. Role Overview: GTM Operations Specialist Based in Mexico City, the GTM Operations Specialist manages and advances the commercial pipeline for Truelogic. This position plays a central role in making sure each opportunity progresses smoothly from first contact through proposal and closing. As part of the Growth team, responsibilities include monitoring pipeline velocity, maintaining CRM data accuracy, and ensuring operational standards are met across all active deals. The role requires strong organizational skills and the ability to coordinate across teams so that every deal receives proper attention.

Role overview Stripe is hiring an Operations Associate for the Product Support Operations team in Mexico City. This position focuses on refining product support processes and helping deliver strong service to customers. The role involves close collaboration with teams across the company to make operations more efficient and improve how customers experience Stripe’s products.