Director of Fraud Operations

Role overview PayJoy is hiring a Director of Fraud Operations in Mexico City. This leader will shape the company’s approach to reducing fraud risk and protecting both the business and its customers. The position focuses on designing and managing systems for fraud detection and prevention, monitoring data for suspicious patterns, and guiding a team responsible for operational integrity. What you will do Direct the development and implementation of fraud detection and prevention processes Review and interpret data trends to spot and respond to potential fraud risks Lead, mentor, and grow a team dedicated to operational security Collaborate with teams across PayJoy to strengthen fraud prevention strategies Foster a culture of vigilance and fraud awareness throughout the company Location This role is based in Mexico City.

Join Stripe as a Fraud Operations Team Lead and play a pivotal role in safeguarding our customers from fraud while improving our operational processes. You will lead a dedicated team, fostering a culture of excellence and innovation in fraud prevention strategies.Your responsibilities will include developing and implementing effective fraud detection measures, analyzing data to identify trends, and collaborating with various departments to optimize our approach. As a leader, you will mentor team members, ensuring they are equipped with the skills needed to excel in their roles.

Join our dynamic team at Stripe as a Fraud Operations Associate. In this role, you'll play a crucial part in safeguarding our platform against fraudulent activities. You will analyze data, identify patterns, and collaborate with various teams to implement solutions that enhance our fraud detection capabilities.

About Nubank Nubank was founded in 2013 with a mission to simplify financial services and empower individuals in their everyday lives. As one of the largest digital financial platforms globally, we cater to over 100 million customers across Brazil, Mexico, and Colombia. We harness cutting-edge technologies and innovative business practices to deliver new financial solutions that are straightforward, user-friendly, affordable, and empowering. Our commitment is to enhance access to financial services throughout Latin America. Role Overview As a Senior Product Operations Specialist focused on Fraud, you will play a critical role in developing banking integrations with third-party partners. Your responsibilities will include: Utilizing real-time data to pinpoint inefficiencies and refine processes for enhanced effectiveness. Leading the enhancement of our operational protocols and creating fraud training materials for our teams. Designing and establishing investigation processes centered on fraud detection. Managing the end-to-end roadmap, prioritizing tasks, and navigating complex decisions in a dynamic environment. Overseeing the transition from "confirmed" to "released" stages, optimizing due diligence processes to improve efficiency and compliance, and consistently monitoring this funnel. Regulatory Management: Acting as the primary contact for regulatory inquiries and overseeing the implementation of engineering and operational solutions for remediation.

Join Our Team at PayJoyPayJoy is a pioneering credit provider with a mission to empower under-served customers in emerging markets, enabling them to achieve financial stability and success. Our innovative, patented technology for secured credit acts as a gateway for new customers to access the credit system. Through PayJoy’s point-of-sale financing solutions and credit cards, we provide customers the opportunity to enhance their quality of life. Our credit offerings also empower customers to become micro-entrepreneurs, offering them financial security in challenging times. With our advanced machine learning, data science, and anti-fraud AI capabilities, we have successfully served over 18 million customers as of 2025, achieving sustainable profitability for ongoing growth.Role OverviewThe Director of Technology Operations is a pivotal role focused on overseeing and optimizing the tech infrastructure that supports our global operations. This includes enhancing the utilization of our tools to improve the experiences of both customers and clerks, automate processes, and track key support metrics. The Director will also be responsible for monitoring data reliability and translating new tool features into actionable insights. Additionally, this position will lead the Quality Assurance and Training teams, enhancing the quality of interactions between our agents and customers.

Join Platacard as the Director of Antifraud and Disputes Operations where you will lead a dynamic team dedicated to ensuring the security and integrity of our financial systems. In this pivotal role, you will strategize and implement innovative solutions to combat fraud and manage dispute resolutions effectively. Your leadership will be crucial in fostering a proactive culture that prioritizes risk management and customer satisfaction.

About Docplanner Group Docplanner Group connects 24 million patients with more than 280,000 doctors in 13 countries through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda. The company’s marketplaces, SaaS products, and AI-powered tools help healthcare professionals focus on patient care by simplifying daily operations. Learn more about Docplanner’s products at pro.doctoralia.es. Why Join Docplanner? Directly support doctors in delivering better patient care. Work within a large team of over 3,000 employees while maintaining adaptability and agility. Contribute to sustainable growth and ongoing innovation in healthcare technology. Role Overview: Senior Risk & Fraud Lead, Latin America Based in Mexico City, the Senior Risk & Fraud Lead for Latin America will develop and implement risk management, fraud prevention, AML/KYC, and payment control frameworks for the region. This is a senior individual contributor role with significant independence, reporting to the Legal, Risk & Compliance department. The role focuses on building strong risk governance to support secure business and payment operations across Latin America. What You Will Do Design and apply operational risk management frameworks, including risk assessments and mitigation strategies, to support business growth and operations in LATAM. Develop and roll out fraud detection and prevention initiatives, using advanced monitoring systems and response protocols across the region. Build and maintain AML and KYC programs that meet both local and international compliance requirements. Manage fraud controls, including transaction monitoring and addressing new payment-related risks. Lead operational risk assessments, complex fraud investigations, and incident responses, working closely with internal teams, vendors, and external authorities.

About PayJoyAt PayJoy, we are committed to transforming lives through financial empowerment. As a pioneering credit provider, we focus on serving underprivileged populations in emerging markets, helping them achieve financial stability and prosperity. Our innovative secured credit technology creates pathways for new customers to access the credit system, enabling them to enhance their quality of life. With our point-of-sale financing and credit card services, we empower our customers to embrace micro-entrepreneurship and navigate challenging times. Leveraging advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers as of 2025, all while maintaining strong profitability for sustained growth.About the RoleThe Merchant Operations Manager focusing on Operational Excellence is vital to our mission. This role is responsible for streamlining processes, enhancing operational efficiency, and ensuring strategic alignment across various projects. Key responsibilities include governance, resource management, performance measurement, and continuous improvement, utilizing agile methodologies and project management best practices to drive success.

Join Stripe as a Risk Operations Associate in our User Policy Operations team, where you will play a pivotal role in safeguarding our platform and ensuring a seamless user experience. You will be responsible for analyzing risk-related data, implementing user policies, and collaborating with cross-functional teams to mitigate potential threats. This is an exciting opportunity for individuals who are passionate about risk management and operational excellence.

Join our dynamic operations team at Scale AI, where you will play a pivotal role in optimizing our processes to drive revenue and ensure our commitments to customers are met with exceptional quality and timeliness. Your expertise will be crucial in managing our supply operation funnel by developing and implementing innovative solutions, tools, and processes in collaboration with cross-functional teams, including Customer Operations, Product Operations, and Product Managers.In this role, you will tackle unprecedented challenges, demonstrating relentless determination to achieve outstanding results through pilots, tests, and experiments. Your ability to devise creative solutions will be essential in overcoming bottlenecks. This unique opportunity blends operational responsibility with significant influence over our critical outcomes, positioning you at the core of Scale's daily operations. We are looking for a scrappy, analytical, and empathetic individual who is focused on results and has the drive to inspire others.Key Responsibilities:Develop and implement key operational processes that are critical to our success.Oversee the daily delivery of customer commitments, ensuring satisfaction.Establish an effective feedback loop involving frontline teams, product development, strategy, and customers.Work collaboratively with various stakeholders to enhance processes for both new and existing customers.

Join our dynamic team at Stripe as a Consumer Operations Associate. In this role, you will be instrumental in enhancing our customer experience, ensuring that our clients receive the highest level of service. You will collaborate with various departments to resolve customer inquiries efficiently and contribute to the continuous improvement of our operational processes.

Hello! We are Fever, the premier tech platform transforming culture and live entertainment.Our mission is to make culture and entertainment accessible to everyone. Leveraging our innovative technology and data-driven strategies, we are changing the way audiences engage with live experiences. Each month, our platform inspires over 300 million individuals across more than 40 countries to discover unforgettable events, while empowering creators with insightful data and tools to scale and innovate their offerings.Our achievements speak for themselves: we have collaborated with industry titans like Netflix, F.C. Barcelona, and Primavera Sound, and our award-winning events are supported by top-tier global investors. How impressive is that?To continue our growth, we are seeking proactive individuals with a hands-on approach who are excited to shape the future of entertainment!Are you ready to join the experience?Now, let’s delve into the specifics of this role and how you can contribute to Fever’s mission.ABOUT THE ROLEWe are searching for an Onsite Operations Specialist who thrives on enhancing efficiency and consistently finds solutions to challenges!As a critical member of the Operations team, you will ensure the seamless execution of our events from inception to conclusion, leading your team and meticulously managing every operational detail.Developing and overseeing the operational plan for events, ensuring comprehensive coverage of all requirements (access control, staff allocation, cashless systems, kiosks, etc.).Directing the onsite execution, ensuring that setup, live operations, and closure occur flawlessly and in compliance with our standards.Monitoring the event closure process, which includes reconciliations, incident reporting, and further evaluations.

Join adlook as the Director of Client Development, where you will play a pivotal role in enhancing client relationships and driving commercial growth. You will lead a dynamic team focused on developing strategies that foster client engagement and satisfaction.Your expertise will help shape our approach to client development, ensuring that we not only meet but exceed client expectations. This position offers an exciting opportunity to influence the direction of our client services and contribute to our overall success.

The Director of Distribution & Affiliates plays a central role in guiding NBCUniversal’s distribution strategy and managing affiliate relationships in CDMX. This position sets the course for expanding the company’s reach and strengthening connections with partners, always looking for new avenues to grow the business. Main responsibilities Lead projects aimed at improving and widening distribution channels across the region Develop, maintain, and grow relationships with affiliate partners Work closely with both internal teams and external stakeholders to achieve business objectives Promote and implement innovative methods for distribution and partnership management Location This role is based in CDMX.

Position Objective The Regional Head of Business Operations will spearhead the launch, development, and scaling of field operations in their region, focusing on onboarding and activating new solutions for clients. This role will lead the end-to-end execution of the onboarding process, including the delivery and implementation of devices and operational tools, ensuring reliable service, high operational performance, and a quality experience for clients. In the initial phase, this position will have a strong operational and hands-on focus, directly managing field ambassadors, resolving operational incidents, and establishing the necessary processes to scale regional operations. As the operation grows, the role will evolve towards structuring leadership, operational discipline based on KPIs, and coordination with Product and Analytics teams. Main Responsibilities • Launch field operations in the region, establishing processes, operational structure, and execution standards. • Directly manage the B2B Ambassador team during the initial phase of operations, ensuring productivity, operational discipline, and consistency in the field. • Design and build the necessary structure to scale regional operations, defining roles and future layers of supervision. • Oversee the implementation of devices, tools, and solutions for clients, ensuring a professional and reliable experience. • Monitor and manage key indicators such as activation, field productivity, execution quality, and operational goal compliance. • Implement corrective actions when performance indicators require it. • Ensure the correct implementation of processes defined by the Product team in the field. • Collaborate closely with Product, Analytics, and other teams to identify opportunities for improvement in processes, tools, and operational flows. • Analyze operational metrics and generate visibility on regional performance to drive data-driven decision-making.

About Truelogic Truelogic delivers nearshore staff augmentation services and is headquartered in New York. With over two decades of experience, the company supports a wide range of clients, from startups to established industry leaders, on their digital transformation journeys. More than 600 technology professionals across Latin America collaborate with U.S. organizations on key projects. Truelogic partners with Fortune 500 companies as well as growing startups, focusing on results that drive impact. Role Overview: GTM Operations Specialist Based in Mexico City, the GTM Operations Specialist manages and advances the commercial pipeline for Truelogic. This position plays a central role in making sure each opportunity progresses smoothly from first contact through proposal and closing. As part of the Growth team, responsibilities include monitoring pipeline velocity, maintaining CRM data accuracy, and ensuring operational standards are met across all active deals. The role requires strong organizational skills and the ability to coordinate across teams so that every deal receives proper attention.

At Coupa, we're revolutionizing the way businesses manage their spending. Our advanced community-driven AI and industry-leading total spend management platform allows organizations, regardless of size, to maximize their margins. With access to trillions of dollars in spend data from a vast network of over 10 million buyers and suppliers, Coupa AI equips you to make informed business decisions that lead to greater profitability and efficiency.Why Choose Coupa? **Innovative Technology**: We lead the industry in technology advancements, enabling our clients to gain unparalleled insight and efficiency in their spending processes. **Collaborative Environment**: Our culture is rooted in teamwork, transparency, and a persistent pursuit of excellence. **Global Influence**: Your contributions at Coupa will have a tangible impact on clients around the world and foster a culture of mutual success.Discover more about life at Coupa on our Life at Coupa blog, where our employees share their experiences.Role Overview:As the Director of Engagement Management, you will spearhead the comprehensive implementation of Coupa solutions for our large, strategic clients throughout the LATAM region. Your expertise will ensure successful project deliveries and align solutions with the business objectives of our customers.You will collaborate closely with internal teams and certified partners, managing execution, resource allocation, reporting, and risk assessments. In your role as a Delivery Executive Sponsor (DES), you will provide essential support to Engagement Managers, driving successful project outcomes.

Role overview Stripe is hiring an Operations Associate for the Product Support Operations team in Mexico City. This position focuses on refining product support processes and helping deliver strong service to customers. The role involves close collaboration with teams across the company to make operations more efficient and improve how customers experience Stripe’s products.

Datadog is in search of a visionary and results-driven Director to spearhead and expand our Technical Support Engineering (TSE) division across the Latin America (LATAM) region. In this pivotal role, you will enhance our regional support operations, cultivate high-performing teams, and uphold operational excellence as we navigate our rapid growth trajectory. You will oversee a team of managers and support engineers in LATAM, collaborating across departments to ensure outstanding customer success and maintain consistent global standards. At Datadog, we cherish our office culture—the relationships and collaboration it fosters and the innovative spirit it inspires. We embrace a hybrid work model, allowing our Datadogs to achieve a work-life balance that suits their individual needs.

WPP Media is WPP’s AI-powered media unit, combining media expertise, data, and strategic partnerships to deliver creative personalization at scale. Using the WPP Open platform and Open Intelligence, clients gain insight into their media investments and results. Role overview The Executive Director of Strategy for LATAM is a senior leadership role based in Mexico City. This position shapes and advocates for the strategic vision and capabilities of WPP Media across Latin America. As part of the regional leadership team, the Executive Director promotes innovation, builds relationships with C-suite clients, and ensures WPP Media remains at the forefront of media and marketing strategy in a diverse and evolving marketplace. Key responsibilities Define and champion strategic methodologies and best practices for WPP Media throughout the LATAM region. Lead long-term strategic planning for the agency’s client portfolio, identifying growth opportunities, market changes, and new business avenues. Translate regional business goals, market trends, and WPP’s global directives into actionable strategies. Play an active role in attracting new clients, collaborating with teams at global, regional, and local levels. Lead strategic responses and value propositions for prospective clients during new business pitches. Learn more about WPP Media at wppmedia.com.