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Director of Dispensary Operations

PharmaciergeLondon, England, United Kingdom
On-site Full-time

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Experience Level

Senior

Qualifications

Key Skills & ExperienceExtensive operational experience within a UK Pharmacy Dispensary. Deep understanding of UK Pharmacy workflows, governance requirements, and production processes. Demonstrated capability to manage daily operational risks and pressures. Experience leading managers and frontline operational teams. Proficient in managing schedules, capacity, and scalability.

About the job

At Pharmacierge, we are revolutionizing the private pharmacy landscape in the UK. Situated on Wimpole Street in the prestigious London Harley Street Medical Area, we collaborate with top private clinicians to offer a smooth, secure, and highly personalized medication service.

Our philosophy is built on clinical excellence, empathy, and innovation. We integrate advanced technology with a passionate team of healthcare professionals to guarantee that every patient and prescriber receives the same quality of care we would want for our own families.

As we continue to expand, we seek a Director of Dispensary Operations to oversee the performance, structure, and delivery of Pharmacierge's dispensary.

Role Overview

This senior operational leadership position is central to our organization, responsible for ensuring that dispensary workflows are efficient, staffing aligns with demand, and operational challenges are addressed promptly before escalation.

You will mentor and foster the development of our established Team Leads and managers, balancing hands-on operational management with effective delegation and escalation as necessary.

Key Responsibilities

  • Oversee the daily performance and delivery of the Pharmacierge Dispensary.
  • Lead and develop Team Leads to cultivate a robust, accountable leadership structure.
  • Ensure workflows operate safely, efficiently, and at the required pace.
  • Manage capacity, staffing, and operational pressure points effectively.
  • Drive performance through well-defined KPIs, standards, and a commitment to continuous improvement.
  • Collaborate with Clinical, Compliance, and Supply Chain teams to provide safe and seamless patient care.

Why Join Us?

  • Directly influence how patient care is delivered daily.
  • Lead, coach, and enhance a strong operational leadership team.
  • Establish systems and processes that scale with the business.
  • Take genuine ownership in a pharmacy that prioritizes quality, speed, and accuracy.

About Pharmacierge

Pharmacierge is at the forefront of transforming the private pharmacy sector in the UK, combining advanced technology with compassionate care to ensure every patient receives exceptional service. Our location in the heart of London's medical area underscores our commitment to excellence and innovation.

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