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Director of Customer Success

AnaplanNew York City, United States
On-site Full-time $200K/yr - $271K/yr

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Experience Level

Senior Level Manager

Qualifications

Proven experience in post-sales GTM leadership roles. Strong understanding of customer success strategies and operations. Exceptional communication and interpersonal skills. Ability to analyze data and derive actionable insights. Experience working in high-performance environments. Passion for delivering exceptional customer value.

About the job

At Anaplan, we are a dynamic team of innovators dedicated to enhancing business decision-making through our advanced AI-driven scenario planning and analytics platform, empowering our clients to outperform their competition.

What brings Anaplanners together across various teams and regions is our unwavering dedication to our clients’ success and our Winning Culture.

Our esteemed clientele includes some of the most recognized names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our top-tier platform.

Our Winning Culture fuels our innovative teams. We embrace diverse thoughts and ideas, act as leaders regardless of our titles, strive for ambitious goals, and take pride in celebrating our achievements—both large and small.

Guided by principles that prioritize strategy, values, and disciplined execution, you will find inspiration, connection, development, and rewards here. Your unique qualities are welcome; join us in building the future together!

AMER Portfolio Leader - Director of Customer Success

Anaplan is a pioneering enterprise planning platform relied upon by the world’s most sophisticated organizations to enhance financial, operational, and strategic decision-making processes. Supported by Thoma Bravo, a leading software-focused private equity firm, Anaplan operates with speed, intensity, and a relentless commitment to operational excellence and measurable performance.

As we embark on our next growth phase, we are refining our go-to-market post-sales coverage model to improve segmentation, execution rigor, and recurring revenue security. Historically, accounts were managed within blended portfolios, but as our business has evolved, it has become clear that differentiated customer segments require tailored strategies, scrutiny, and leadership focus.

To facilitate this evolution, we are establishing a dedicated AMER Portfolio Leader (CSD) role responsible for four segmented portfolios. This strategic investment aims to enhance renewal discipline, operational command, and risk transparency for fiscal year 2027 and beyond.

This highly visible role is at the heart of Anaplan’s post-sales go-to-market engine, perfect for a seasoned post-sales GTM leader eager to thrive in a fast-paced, high-performance environment, initiate a new GTM strategy, and significantly impact both the business and the operational model.

The ideal candidate is an operator at heart; gritty, action-oriented, and relentless in their pursuit of customer outcomes and value delivery.

About Anaplan

Anaplan is an innovative enterprise planning platform trusted by leading organizations to drive financial, operational, and strategic decision-making. With a focus on operational excellence and measurable performance, Anaplan champions diversity and empowers its workforce to achieve ambitious goals.

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